Stories by Daniel Harding
Five contact centre planning mistakes and how to avoid them
Thu, 11th Feb 2021
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crm
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uc
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devops
Is upgrading your contact centre on the agenda for 2021? Here are five common mistakes to avoid for a successful transformation.
How to optimise contact centres for 2021 and beyond
Mon, 30th Nov 2020
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crm
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uc
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martech
2020 has been a challenging year for businesses worldwide. As we approach 2021, here are four key areas for contact centre optimization.
Improving contact centre performance during times of peak demand
Mon, 13th Apr 2020
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crm
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uc
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data analytics
As virus-related uncertainty spreads, financial firms face surging calls to contact centres. Enhancing efficiency is vital to maintaining customer satisfaction.