Latest news - Page 463
Avaya recognised for UC excellence by TMC
Tue, 21st Apr 2020
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crm
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uc
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private cloud
Avaya's OneCloud ReadyNow has won the Unified Communications Excellence Award from TMC, honouring its innovative private cloud solutions for enterprises in ANZ.
Personal touch goes a long way for B2B customers, study finds
Tue, 21st Apr 2020
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crm
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cx
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martech
New research reveals that business to business customers expect personal service in an online chat, and this is a crucial element of customer experience.
NICE inContact expands access workforce engagement solution
Tue, 21st Apr 2020
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crm
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uc
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data analytics
NICE inContact is offering its CXone@home solution for free for 60 days, providing workforce engagement and optimisation capabilities for remote workers.
What businesses can do right now to enable remote working
Tue, 21st Apr 2020
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hybrid & remote work
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microsoft
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empired
COVID-19 pushes organisations to embrace remote work with Microsoft Office 365 deployments, but key considerations must not be overlooked.
Contact centre resiliency vital during COVID-19 crisis
Tue, 21st Apr 2020
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crm
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uc
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martech
As COVID-19 strains Asia-Pacific B2C sectors, resilient contact centres become essential, says GlobalData. Experts highlight cloud and AI solutions.
OPPO spearheads 5G with video calls over new network
Tue, 21st Apr 2020
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smartphones
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uc
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5g & beyond
The Chinese vendor has partnered with Ericsson and MediaTek to conduct voice and video calls entirely over a 5G connection.
CorPlan develops forecasting tool to eliminate 'spreadsheet hell' & support stimulus modelling
Tue, 21st Apr 2020
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devops
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data analytics
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planning
The solution helps to move organisations away from ‘Excel Hell’ related to budgeting, forecasting, and planning.
How to stay in control of a cloud strategy
Tue, 21st Apr 2020
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iaas
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casb
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dlp
Shift to cloud computing in workplaces heightens data leak risks, highlights need for robust security measures.
Alibaba Cloud to invest US$28 billion in cloud infrastructure
Mon, 20th Apr 2020
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public cloud
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iaas
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microsoft
Alibaba Cloud is set to bolster its cloud infrastructure by investing USD $28 billion over three years, focusing on next-gen data centers and key technologies.
How companies can use emerging CX technologies to improve customer retention
Mon, 20th Apr 2020
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crm
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uc
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cx
Aussie firms adopt new CX tech amidst economic strain, seeking to prevent customer loss and enhance engagement.
Zero-touch provisioning eliminates manual device prep in remote working age
Mon, 20th Apr 2020
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hybrid & remote work
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personal computing devices
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microsoft
Zero-touch provisioning ends the IT headache of device setup by automatically configuring laptops for remote workers, saving time and USD $250 per device.
Interview: Thriving in lockdown - how a coding school in Vietnam beat the odds
Mon, 20th Apr 2020
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martech
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e-learning
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ai
It's March 10 2020, and CoderSchool in Ho Chi Minh just went entirely online. A success story followed - here's how a lockdown helped a school thrive.
Soprano Design updates enterprise messaging platform
Mon, 20th Apr 2020
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healthtech
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sms
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messaging
Soprano Design has revamped its Soprano Connect platform, introducing RCS support, enabling businesses and governments to improve mobile interactions.
Interview: Acronis CEO talks cybersecurity against a pandemic backdrop
Mon, 20th Apr 2020
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partner programmes
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hybrid & remote work
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cybersecurity
As remote working surges amidst the pandemic, Acronis CEO Serguei Beloussov discusses rising cyber threats and the essentials of cyber protection.
COVID-19: 51% of CFOs are preparing to lose up to 30% in revenue
Fri, 17th Apr 2020
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economic forecast
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analyst report
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covid-19
Over half of CFOs brace for a revenue drop up to 30% this year due to the COVID-19 downturn, a Gartner survey reveals.
New Relic appoints Qlik alum to regional VP role for ANZ
Fri, 17th Apr 2020
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data analytics
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martech
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planning
Sharryn Napier has been named as the new regional vice president for New Relic's Australian and New Zealand division.
Nuance utilises AI to solve contact centre woes
Fri, 17th Apr 2020
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crm
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uc
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martech
Nuance has unveiled Voice-to-Agent, an AI-powered tool designed to alleviate the pressure on contact centres exacerbated by COVID-19 disruptions.
Verizon builds on unified comms portfolio with BlueJeans acquisition
Fri, 17th Apr 2020
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uc
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5g & beyond
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wireless networks
Verizon Business boosts its unified communications portfolio by acquiring BlueJeans Network, integrating its video platform with Verizon's UCaaS business.
IT leaders still buying despite economic uncertainties around COVID-19
Fri, 17th Apr 2020
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ict
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covid-19
Despite COVID-19 uncertainties, 38% of organizations are still buying IT solutions, with 67% increasing their urgency, Resonance reports.
Cohesity announces $250 million funding, doubles valuation to US$2.5 billion
Fri, 17th Apr 2020
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cisco
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hpe
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softbank
Cohesity has raised $250m in Series E funding, increasing its valuation to $2.5bn, more than double from its Series D round two years ago.