Latest news - Page 477
How metadata improves efficiency and productivity in information-heavy organisations
Thu, 23rd Apr 2020
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uc
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collaboration
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sharepoint
Streamlined metadata capture and its application to content provides a clear path forward for a more intelligent digital workplace.
Networks shrouded in lack of visibility - SANS Institute report
Thu, 23rd Apr 2020
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risk & compliance
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hybrid & remote work
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wfh
More than half survey of respondents believe that a lack of network visibility poses high or very high risks to their organisation.
OpenText boosts cloud capabilities with new update
Wed, 22nd Apr 2020
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uc
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data analytics
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martech
OpenText enhances its cloud offerings with CE 20.2, featuring improved security, AI-powered analytics, and flexible cloud deployment options for businesses.
8x8 announces full integration with Jabra headsets
Wed, 22nd Apr 2020
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uc
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video conferencing
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headsets
Users can answer, mute and disconnect calls directly from their Jabra headsets with no further actions required in 8x8 applications.
Enterprise sustainability practices not up to par, study finds
Wed, 22nd Apr 2020
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cleantech
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sustainability
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blancco
Companies failing to promote sustainability in dealing with end-of-life equipment and e-waste, says study by Blancco Technology Group and Coleman Parkes.
Netflix hits jackpot: Q1 2020 sees subscriber count and revenue skyrocket
Wed, 22nd Apr 2020
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digital entertainment
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netflix
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video
The streaming behemoth earned big in the first quarter of this year, adding record levels of new subscribers and increasing revenue 27.6% year-on-year.
Human judges vital in crowdsourced campaign to track deforestation
Wed, 22nd Apr 2020
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martech
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ai
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software development
IIASA and SAS launch a crowdsourcing app to engage citizens in training AI to track deforestation, spotlighting AI's need for human expertise.
Corporations are failing to deal with e-waste responsibly - report
Tue, 21st Apr 2020
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uc
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cleantech
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voip
A new report by Blancco Technology Group reveals a major e-waste crisis, as 76% of end-of-life devices are not sanitised and reused despite CSR policies.
IT teams stepping up, solving incidents faster than pre-COVID-19
Tue, 21st Apr 2020
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hybrid & remote work
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wfh
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it departments
Despite a spike in digital incidents due to COVID-19, IT teams are resolving issues up to 63% faster, according to PagerDuty research.
Avaya recognised for UC excellence by TMC
Tue, 21st Apr 2020
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crm
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uc
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private cloud
Avaya's OneCloud ReadyNow has won the Unified Communications Excellence Award from TMC, honouring its innovative private cloud solutions for enterprises in ANZ.
Personal touch goes a long way for B2B customers, study finds
Tue, 21st Apr 2020
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crm
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cx
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martech
New research reveals that business to business customers expect personal service in an online chat, and this is a crucial element of customer experience.
NICE inContact expands access workforce engagement solution
Tue, 21st Apr 2020
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crm
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uc
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data analytics
NICE inContact is offering its CXone@home solution for free for 60 days, providing workforce engagement and optimisation capabilities for remote workers.
What businesses can do right now to enable remote working
Tue, 21st Apr 2020
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hybrid & remote work
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microsoft
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empired
COVID-19 pushes organisations to embrace remote work with Microsoft Office 365 deployments, but key considerations must not be overlooked.
Contact centre resiliency vital during COVID-19 crisis
Tue, 21st Apr 2020
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crm
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uc
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martech
As COVID-19 strains Asia-Pacific B2C sectors, resilient contact centres become essential, says GlobalData. Experts highlight cloud and AI solutions.
OPPO spearheads 5G with video calls over new network
Tue, 21st Apr 2020
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smartphones
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uc
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5g & beyond
The Chinese vendor has partnered with Ericsson and MediaTek to conduct voice and video calls entirely over a 5G connection.
CorPlan develops forecasting tool to eliminate 'spreadsheet hell' & support stimulus modelling
Tue, 21st Apr 2020
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devops
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data analytics
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planning
The solution helps to move organisations away from ‘Excel Hell’ related to budgeting, forecasting, and planning.
How to stay in control of a cloud strategy
Tue, 21st Apr 2020
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iaas
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casb
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dlp
Shift to cloud computing in workplaces heightens data leak risks, highlights need for robust security measures.
Alibaba Cloud to invest US$28 billion in cloud infrastructure
Mon, 20th Apr 2020
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public cloud
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iaas
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microsoft
Alibaba Cloud is set to bolster its cloud infrastructure by investing USD $28 billion over three years, focusing on next-gen data centers and key technologies.
Interview: Thriving in lockdown - how a coding school in Vietnam beat the odds
Mon, 20th Apr 2020
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martech
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e-learning
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ai
It's March 10 2020, and CoderSchool in Ho Chi Minh just went entirely online. A success story followed - here's how a lockdown helped a school thrive.
How companies can use emerging CX technologies to improve customer retention
Mon, 20th Apr 2020
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crm
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uc
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cx
Aussie firms adopt new CX tech amidst economic strain, seeking to prevent customer loss and enhance engagement.