CFOtech New Zealand logo
Technology news for Kiwi CFOs and financial decision-makers
Story image

Automation a point of difference for APJ enterprises - report

By Catherine Knowles
Fri 17 Jun 2022

There has been a massive shift in which departments are using automation tools and creating those automations, according to new research from Workato, the enterprise automation platform.

The company’s second annual Work Automation Index focused on trends that shaped automation over the past year.

During a time when the world is rapidly changing and how we work is continually evolving, the researchers find that automation has become a great equaliser, creating an opportunity to be more efficient and deliver better business outcomes.

On this, Workato discovered that the role of IT has shifted from delivering projects to being an enabler of the business. Overall, 66% of organisations now have five or more departments using automation, and the number of organisations with seven departments automating has nearly tripled since 2019.

Workato CIO Carter Busse says, “It’s amazing to see that IT teams are now becoming the less dominant automation creators within organisations. This demonstrates that when you have the right guardrails, the right governorship, and the right tools in place, business users can create automations safely.

"From finance becoming the most automated department to HR seeing the value in automation to help improve the employee experience, we'll continue to see this type of growth and adoption as automation becomes more accessible across departments.”

This years report identified the following key findings:

Enterprises globally are tapping into the power of automation. For the APJ region, financial automations are a big focus with record-to-report growing 569% in the past year, and procure-to-pay growing 514%. 

Customer support operations is a big automation growth area in APJ. As retail continues to migrate online, the region is turning to automation to meet the ongoing need for customers to easily return items. Returns and refunds automations increased by a massive 1005% for our user base in APJ.

Departments outside of IT are automating more than ever before. The number of organisations with seven departments automating has nearly tripled since 2019. Overall, 23% of automations were built by non-technical users in business operations roles, the highest of any persona in both business and IT.

Finance has risen to the top as the most automated department. Surpassing IT for the first time, finance departments made up 26% of all automations. Order-to-cash continues to be one of the top automated processes with record-to-report automation also seeing significant growth with a 290% increase. In the APJ region, record-to-report and procure-to-pay are the top two most automated processes.

HR automation continues to be a focus with recruiting automations growing 316%. As the competition for top talent continues and work from anywhere becomes the norm, HR teams are using automation to stand out and improve the employee experience right from the start.

Data is creating a way for IT to add strategic value to the business. Businesses are striving to become more data-driven and to use their data to make real-time decisions. The DataOps function is one of the top departments with 3x growth in automations in the past year.

Workato head of research, future of the enterprise, Massimo Pezzini says, “Business leaders increasingly recognise that pervasive use of automation technology leads to improved efficiency, greater business agility, faster innovation, and shorter time to value.

"Consequently, we’re seeing a foundational shift in how IT and business decision makers are embracing automation tools. A business-led, IT-enabled democratised model will become the dominant approach to automation over the next five years.”

Designed to uncover the workflows used and the role automation plays across departments and functions, the 2022 Work Automation Index analysed 900 midsize to enterprise Workato customers who use automation in their businesses.

The team looked at all of the automated workflows created at these companies from February 2021 to January 2022, as well as compared to the period from February 2020 to January 2021 for year-over-year trends.

Related stories
Top stories
Story image
Commerce Commission
ComCom puts electronics sector on notice over resale price maintenance
The Commerce Commission has concluded an investigation into allegations that television manufacturers were engaging in illegal resale price maintenance.
Story image
Market growth
Salesforce unveils new offerings for consumer goods companies
Salesforce has announced new products for consumer goods companies to help brands navigate increasing market complexity more easily.
Story image
Government
Cyclone selected as NZ MOE software licensing partner
Following a recent Request for Proposal (RFP), Christchurch-based company Cyclone Computer Company Ltd (Cyclone) has been selected as The Ministry of Education’s software licensing partner.
Story image
Healthcare
Workday winning on culture and family focus
This family-first approach sees all employees receive access to family-wide private healthcare cover, as well as income protection and life insurance policies.
Story image
Orbital Insight
Orbital Insight solution set to drive better data-driven decisions
The company says the new Site Intelligence solution will provide granular visibility, behaviour analytics and deep insights about customers and competitors at any location. 
Story image
Contact Centre
Customer service agents don't want to return to contact centres
A new report has revealed that 85% of customer service agents want to work full-time at home and not return to contact centre offices.
Story image
Cloud
TradeWindow using Nintex platform amid global expansion
TradeWindow is using Nintex Promapp to support its recent expansion and to prepare for ambitious international growth.
Story image
Remote Working
Globalization Partners to improve global talent hire
Globalization Partners says the global availability of its services will make it fast and simple for companies to hire and pay anyone, anywhere in the world.
Story image
Entelar
How TruSens air purifiers can create healthier workspaces
The pandemic has heightened our awareness of our own and others’ health, and made us all much more conscious of the environments we work in.
Story image
DNS
DigiCert acquires DNS Made Easy and affiliated brands
Greg Clark comments, says, "This combination enhances the security of certificate validation and enables the automation of future validations."
Story image
Appointments
Tech job moves - EOS, Rubrik, SAP, Talent, Verizon & Zoom
We round up all job appointments from June 2-8, 2022, in one place to keep you updated with the latest from across the tech industries.
Story image
Citrix
The best ways to attract young talent during labour shortages
New research from Citrix reveals hybrid working and ventures into the metaverse are top of mind for Gen Z workers.
Story image
API
Industry-first comprehensive risk-based API security enhances protection
Application Programming Interfaces (APIs) have become a crucial part of operating web and mobile application businesses and are causing significant economic growth in the digital sector.
Story image
SaaS
Sealord partners with Infor to improve sustainability
Sealord has chosen Infor as a strategic partner to implement an operational cloud-based platform that provides day-one functionality and sustainability gains.
Story image
Axway
New financial accounting hub can manage 40 million events daily
The new Axway Financial Accounting Hub can manage 40 million events daily and halve costs and integration time for ERP Finance migration projects.
Story image
N4L
N4L, Spark, Chorus partner for Hyperfibre school upgrade
Networks for Learning (N4L) has partnered with Spark and Chorus to upgrade Wellington College to Hyperfibre, fostering stronger outcomes for students and teachers.
Story image
Data
How a single mandate changed software development forever
There’s conjecture about exactly when it was issued and by whom, but a mandate made twenty years ago is continuing to shape the software development process today.
Story image
Robotic Process Automation / RPA
rapidMATION helps Coates achieve success with landmark RPA solution
A strong Robotic Process Automation solution (RPA) can help solve many complex issues that businesses face daily. 
Story image
Logitech
How technology can level the playing field in the hybrid era
As businesses across the globe continue to grapple with the aftershocks of the COVID-19 crisis, it’s become crystal clear that the hybrid work model is here to stay.
Story image
Testing
Video: 10 Minute IT Jams - An update from Tricentis
Tricentis provides software testing automation, and software quality assurance products for enterprise software.
Story image
Collaboration
IT and security team collaboration crucial to data security
Many IT and security decision makers are not collaborating as effectively as possible to address growing cyber threats.
Story image
Shouta
The rise of digital gifting in the workplace
The name itself does most of the explaining; it’s a gift you receive virtually. But a misconception about digital gifts is that they need to be redeemed virtually as well. 
Story image
Cloud
Chatbots gaining momentum in customer service space
Chatbots are gaining momentum in the customer service space, but a human touch still unbeatable, according to a new study.
Story image
Digital Transformation
Apptio adds portfolio enhancements to promote digital strategy
"While digitalisation creates opportunities, it also makes budgeting far more complex, leading many companies to waste substantial funds."
Story image
Hybrid workforce
Why hybrid working is here to stay and how to ace it
Citrix's new report reveals hybrid workers are more productive and engaged at work than their office and completely remote counterparts.
The Access Group
Struggling to understand which transformative technologies will help your business? The Access Group provides a look into key opportunities and impacts for finance.
Link image
Story image
Artificial Intelligence
Salesforce harnesses automated solutions with new developments
Salesforce has launched Sales Cloud Unlimited, a new feature to help accelerate productivity with AI and automation.
Story image
Robotic Process Automation / RPA
Study shows prioritising IA can deliver better operational outcomes
A new Everest Group Pinnacle Model study, supported by SS&C Blue Prism, has found that businesses that use and develop solid automated practices tend to see better operational outcomes.
The Access Group
Increasing headcount isn't always the best way to grow. A good financial strategy can help solve many issues, and The Access Group shares the secret to success.
Link image
Story image
Dark web
Cybercrime in Aotearoa: How does New Zealand law define it?
‘Cybercrime’ is a term we hear all the time, but what exactly is it, and how does New Zealand define it in legal terms?
Story image
Data analytics
Qlik releases new capabilities, underpinned by Snowflake integration
“We're seeing continued customer success and growth in demand to leverage Qlik and Snowflake together to advance cloud data analytics strategies."
Story image
Broadband
Most NZ broadband can deliver four HD Netflix streams at the same time
Measuring Broadband New Zealand's latest report shows 99% of Fibre 300, Fibre Max, and HFC Max plans can handle four simultaneous high-definition Netflix streams.
Story image
PagerDuty
Ready for anything with the PagerDuty Operations Cloud
In a world of digital everything, teams face increasing complexity. Ever-growing dependencies across systems and processes put customer and employee experience, not to mention revenue, at risk.
Story image
Tech job moves
Tech job moves - Boomi, Limepay, Thales, VMware & Zoom
We round up all job appointments from June 6-16, 2022, in one place to keep you updated with the latest from across the tech industries.
Story image
Cybersecurity
Why is NZ lagging behind the world in cybersecurity?
A recent report by TUANZ has revealed that we are ranked 56th in the world when it comes to cybersecurity - a look into why we're so behind and what needs to be done.
Story image
Open source
DataStax secures US$115 million to fund database expansion
DataStax has secured US$115 million in funding, which it will use to develop and expand its Astra DB multi-cloud database and Astra Streaming service globally.
Story image
Artificial Intelligence
Finance is on a new footing to improve internal customer service
Finance functions and leaders have marked 2022 down as a year for process improvement, writes Servicely’s founder and CEO Dion Williams.
Story image
Cloud
Cisco launches AppDynamics Cloud for greater performance
Cisco has launched AppDynamics Cloud, enabling the delivery of better digital experiences by correlating telemetry data from across any cloud environment at scale.
Story image
eInvoicing
Airwallex, Xero extend partnership with easier invoice payments
Airwallex has extended its long-term partnership with Xero by releasing a new payment link integration for Xero invoices that will make receiving them easier and faster for Australian businesses.
Story image
Digital Transformation
Govt IT spending on the rise, driven by XaaS - Gartner
Worldwide government IT spending is forecast to total $565.7 billion in 2022, an increase of 5% from 2021, according to Gartner.
Story image
Employment
Majority of APAC CFOs concerned about rising wages
"In challenging times, CFOs look to determine how they can do things differently and as a result, new ideas about future growth emerge."
Story image
Cloud
Automation a point of difference for APJ enterprises - report
There has been a massive shift in which departments are using automation tools and creating those automations, according to Workato.
The Access Group
Health and social care organisations are currently under significant financial pressure. Find out how financial transformation can help provide an effective route forward.
Link image
Story image
Banking
Banks, PSPs prioritising payment modernisation to compete
A new report gives payment providers a forward-looking view of the evolution of payments and investment drivers for modernisation.