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Forrester names Pega leader in digital process automation

21 Jun 2019

Software company Pegasystems has announced it has been named a Leader in the Forrester Research report The Forrester Wave: Software for Digital Process Automation for Deep Deployments, Q2 2019

Pega received among the top two highest scores in all three of the firm’s main scoring categories.

Forrester evaluated the 10 digital process automation (DPA) deep solutions from the providers that perform the best.

The offerings were ranked according to 27 individual criteria grouped into three high-level buckets – current offering, strategy, and market presence. 

Pega scored the highest of all evaluated vendors in the market presence category, tied for the highest score in the current offering category, and tied for the second-highest score in the strategy category.

The report states, “Pega is successfully transforming to a modern architecture and business model.”

“In doing so, Pega has created a powerful platform for driving digital transformation across a wide array of use cases, from complex to relatively simple. Pega reference customers reported deploying more than the average number of applications.”

Forrester defines DPA deep solutions as those suited to the most complex process applications.

Vendors included in the report must have dynamic case management; low-code and business developer friendliness; support for adjacent capabilities; capacity for many apps at scale; and the ability to handle complex long-running processes.

Forrester evaluated the Pega Infinity suite of cloud-based digital transformation software that enables businesses to improve customer engagement and operational efficiency.

It unifies low-code application development, case management, real-time artificial intelligence (AI), robotic process automation (RPA), and robotic desktop automation (RDA) to drive complex business processes from end to end.

In combination with DPA on the back end, Pega Infinity also provides marketing, sales, and customer service software on the front end to enable consistently superior customer experiences.

“Enterprises looking to transform need technology that lets them start fast and scale big,” says Pegasystems chief technology officer Don Schuerman.

“Pega aims to provide our clients the low-code agility to move quickly, backed by an open and proven architecture that ensures both their first project and their 50th deliver rapid results.”

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