HCLTech & Western Union reveal transformative partnership

HCLTech and Western Union have announced a strategic partnership aimed at innovation and transformation within the financial services sector.

This partnership establishes HCLTech as Western Union's largest preferred partner, with both companies set to collaborate on several key areas. Western Union plans to leverage HCLTech's AI-powered solutions, FENIXAI and AI Force, to transition to a platform-centric operating model, seeking enhanced agility and scalability through this approach.

The partnership will also focus on accelerating platform and channel transformation. Western Union intends to utilise HCLTech's digital, cloud, and AI solutions to improve platform and channel capabilities, ensuring seamless customer experiences. These efforts will aid data-driven decision making and increase resilience via an enterprise-wide infrastructure transformation.

HCLTech's expertise in digital engineering is expected to be instrumental in reimagining Western Union's technology landscape. This includes implementing full stack observability and automation, and increasing efficiency through AI-assisted methods, aiming to provide robust and future-ready solutions.

Additionally, Western Union plans to expand its technology footprint in India. This step involves the establishment of an advanced technology centre in Hyderabad, in collaboration with HCLTech. The new centre is anticipated to enhance Western Union's global technology capabilities and generate opportunities for innovation and talent development.

Devin McGranahan, President and Chief Executive Officer of Western Union, remarked, "Our collaboration with HCLTech is a testament to our shared vision of delivering exceptional value to our customers. HCLTech's expertise will help us fulfill our mission to make world-class financial services accessible to people everywhere."

C Vijayakumar, CEO and Managing Director of HCLTech, commented, "This strategic partnership emphasizes our focus on empowering fintech companies through digital engineering led transformation and creating exceptional value for their stakeholders. We remain deeply committed to Western Union's growth journey through innovative solutions that deliver real business outcomes."

This strategic partnership highlights the common values and vision shared by HCLTech and Western Union, as both companies aim to enhance progress and create substantial impacts for their strategic clients.