CFOtech New Zealand logo
Technology news for Kiwi CFOs and financial decision-makers
Story image

Healthcare leaders opt for 'pragmatic' approach to care as DX falls behind

Wed 12 May 2021
FYI, this story is more than a year old

A recent survey of global healthcare leaders has uncovered that COVID-19 and staff shortages are impeding the evolution of healthcare, particularly in the Asia Pacific region.

The Philips Future Health Index (FHI) 2021 report, titled A Resilient Future: Healthcare leaders look beyond the crisis, found that while 72% of healthcare leaders in Asia Pacific are confident they will be able to deliver quality healthcare in the next three years, the pandemic has sown some doubt in leaders’ minds - particularly in countries like China and even Australia.

The report points to COVID-19’s effects on care delivery for health providers and patients around the world. Asia Pacific leaders are taking a ‘pragmatic’ approach to care delivery.

Despite 25% of leaders predicting that routine care delivery will take place beyond the walls of a dedicated facility in the next three years, many are not too focused on making this a reality.

Virtual care is not being prioritised - and in some cases, it is largely ignored - in many Asia Pacific countries. Just 40% of leaders in Singapore, 32% of leaders in China and 27% of leaders in Australia believe that remote and virtual care is a priority - a stark contrast to leaders in India, of whom 75% plan to prioritise this shift.

The reason for such a lack of priority could be COVID-19, the report states - 60% of those in APAC prioritise crisis response, and 58% blame the pandemic for being a barrier to their future planning.

Philips ASEAN Pacific EVP Caroline Clarke says that APAC healthcare systems are resilient, but the vision for the future is less clear.

"While crisis response will continue to be a priority for many healthcare leaders in the months ahead, it is important that they look to the future too, to ensure that they don't fall behind in technology upgrades and progress towards healthcare digitisation."

APAC healthcare leaders do see the potential for technologies such as predictive analytics, with 27% noting future investment in AI and machine learning. Furthermore, investment in AI will be used for outcome prediction, diagnostics integration, and clinical decision support.

Other issues include staff inexperience or shortages, difficulties with data management, and lack of training.

Clarke comments, “Staff inexperience and skill shortages risk hindering further digitisation in the region if not urgently addressed. It is vital that APAC's healthcare leaders invest in the right training to move beyond purely administrative applications of these game-changing technologies to unlock their full potential in the future.”

Related stories
Top stories
Story image
Commerce Commission
ComCom puts electronics sector on notice over resale price maintenance
The Commerce Commission has concluded an investigation into allegations that television manufacturers were engaging in illegal resale price maintenance.
Story image
Market growth
Salesforce unveils new offerings for consumer goods companies
Salesforce has announced new products for consumer goods companies to help brands navigate increasing market complexity more easily.
Story image
Government
Cyclone selected as NZ MOE software licensing partner
Following a recent Request for Proposal (RFP), Christchurch-based company Cyclone Computer Company Ltd (Cyclone) has been selected as The Ministry of Education’s software licensing partner.
Story image
Healthcare
Workday winning on culture and family focus
This family-first approach sees all employees receive access to family-wide private healthcare cover, as well as income protection and life insurance policies.
Story image
Data
How a single mandate changed software development forever
There’s conjecture about exactly when it was issued and by whom, but a mandate made twenty years ago is continuing to shape the software development process today.
Story image
Unified Communications
Video: 10 Minute IT Jams - An update from Access4
Access4 are specialists in the unified communications sector, and Peter Eldon joins us today to discuss how UCaaS can play a vital role in business development.
Story image
Cloud
Cloudflare outage in 19 data centers worldwide due to own error
Cloudflare says its outage for 19 of its data centers yesterday was because of a change in a long-running project to increase resilience in its busiest locations.
Story image
Broadband
Most NZ broadband can deliver four HD Netflix streams at the same time
Measuring Broadband New Zealand's latest report shows 99% of Fibre 300, Fibre Max, and HFC Max plans can handle four simultaneous high-definition Netflix streams.
Story image
eInvoicing
Airwallex, Xero extend partnership with easier invoice payments
Airwallex has extended its long-term partnership with Xero by releasing a new payment link integration for Xero invoices that will make receiving them easier and faster for Australian businesses.
Story image
Appointments
Tech job moves - EOS, Rubrik, SAP, Talent, Verizon & Zoom
We round up all job appointments from June 2-8, 2022, in one place to keep you updated with the latest from across the tech industries.
Story image
Tech job moves
Tech job moves - Boomi, Limepay, Thales, VMware & Zoom
We round up all job appointments from June 6-16, 2022, in one place to keep you updated with the latest from across the tech industries.
Story image
Contact Centre
Customer service agents don't want to return to contact centres
A new report has revealed that 85% of customer service agents want to work full-time at home and not return to contact centre offices.
Story image
API
Industry-first comprehensive risk-based API security enhances protection
Application Programming Interfaces (APIs) have become a crucial part of operating web and mobile application businesses and are causing significant economic growth in the digital sector.
Story image
Cloud
Cisco Live showcases new offerings in its first hybrid event
Cisco Live 2022 has seen Cisco executives and customers take the stage to present a range of discussions in the company’s first-ever hybrid event.
Story image
Innovation
Huawei unveils cutting-edge inventions at innovation event
Huawei has unveiled a range of new inventions as part of its biennial Top Ten Inventions Awards at the Broadening the Innovation Landscape 2022 forum.
Story image
Artificial Intelligence
Finance is on a new footing to improve internal customer service
Finance functions and leaders have marked 2022 down as a year for process improvement, writes Servicely’s founder and CEO Dion Williams.
Story image
Electricity
Canstar finds Flick Electric NZ’s favourite provider
Canstar’s annual research to find New Zealand’s favourite electricity provider reveals Flick Electric has come out on top.
Story image
Robotic Process Automation / RPA
Study shows prioritising IA can deliver better operational outcomes
A new Everest Group Pinnacle Model study, supported by SS&C Blue Prism, has found that businesses that use and develop solid automated practices tend to see better operational outcomes.
Story image
Banking
Banks, PSPs prioritising payment modernisation to compete
A new report gives payment providers a forward-looking view of the evolution of payments and investment drivers for modernisation.
Story image
Microsoft
Volpara, Microsoft project to detect cardiovascular issues
Volpara Health Technologies is working with Microsoft on a research and development project to speed up creating a product that detects and quantifies breast arterial calcifications (BACs).
Story image
Data analytics
Qlik releases new capabilities, underpinned by Snowflake integration
“We're seeing continued customer success and growth in demand to leverage Qlik and Snowflake together to advance cloud data analytics strategies."
Story image
Entelar
How TruSens air purifiers can create healthier workspaces
The pandemic has heightened our awareness of our own and others’ health, and made us all much more conscious of the environments we work in.
Story image
Cloud
Dynatrace named Leader in Gartner’s 2022 Magic Quadrant
Gartner has named Dynatrace a Leader in the 2022 Magic Quadrant for Application Performance Monitoring (APM) and Observability.
Story image
Cloud
Boomi surpasses 20,000 customers. Sets record for the iPaaS space
Boomi has announced it has surpassed the 20,000 customer mark, setting the record for the largest customer base among iPaaS vendors.
The Access Group
Increasing headcount isn't always the best way to grow. A good financial strategy can help solve many issues, and The Access Group shares the secret to success.
Link image
The Access Group
Struggling to understand which transformative technologies will help your business? The Access Group provides a look into key opportunities and impacts for finance.
Link image
Story image
Hybrid workforce
Why hybrid working is here to stay and how to ace it
Citrix's new report reveals hybrid workers are more productive and engaged at work than their office and completely remote counterparts.
Story image
Cloud
Automation a point of difference for APJ enterprises - report
There has been a massive shift in which departments are using automation tools and creating those automations, according to Workato.
Story image
Citrix
The best ways to attract young talent during labour shortages
New research from Citrix reveals hybrid working and ventures into the metaverse are top of mind for Gen Z workers.
Story image
Collaboration
IT and security team collaboration crucial to data security
Many IT and security decision makers are not collaborating as effectively as possible to address growing cyber threats.
Story image
PagerDuty
Ready for anything with the PagerDuty Operations Cloud
In a world of digital everything, teams face increasing complexity. Ever-growing dependencies across systems and processes put customer and employee experience, not to mention revenue, at risk.
Story image
Cybersecurity
Why is NZ lagging behind the world in cybersecurity?
A recent report by TUANZ has revealed that we are ranked 56th in the world when it comes to cybersecurity - a look into why we're so behind and what needs to be done.
Story image
Training
Dell Technologies reveals growth of Student TechCrew in A/NZ
Dell Student TechCrew is an initiative designed to promote future career skills through Dell’s technical certification program and hands-on experience.
Story image
Orbital Insight
Orbital Insight solution set to drive better data-driven decisions
The company says the new Site Intelligence solution will provide granular visibility, behaviour analytics and deep insights about customers and competitors at any location. 
Story image
Robotic Process Automation / RPA
rapidMATION helps Coates achieve success with landmark RPA solution
A strong Robotic Process Automation solution (RPA) can help solve many complex issues that businesses face daily. 
Story image
N4L
N4L, Spark, Chorus partner for Hyperfibre school upgrade
Networks for Learning (N4L) has partnered with Spark and Chorus to upgrade Wellington College to Hyperfibre, fostering stronger outcomes for students and teachers.
Story image
Axway
New financial accounting hub can manage 40 million events daily
The new Axway Financial Accounting Hub can manage 40 million events daily and halve costs and integration time for ERP Finance migration projects.
Story image
Dark web
Cybercrime in Aotearoa: How does New Zealand law define it?
‘Cybercrime’ is a term we hear all the time, but what exactly is it, and how does New Zealand define it in legal terms?
The Access Group
Health and social care organisations are currently under significant financial pressure. Find out how financial transformation can help provide an effective route forward.
Link image
Story image
Shouta
The rise of digital gifting in the workplace
The name itself does most of the explaining; it’s a gift you receive virtually. But a misconception about digital gifts is that they need to be redeemed virtually as well. 
Story image
DNS
DigiCert acquires DNS Made Easy and affiliated brands
Greg Clark comments, says, "This combination enhances the security of certificate validation and enables the automation of future validations."
Story image
Artificial Intelligence
Salesforce harnesses automated solutions with new developments
Salesforce has launched Sales Cloud Unlimited, a new feature to help accelerate productivity with AI and automation.
Story image
Cloud
TradeWindow using Nintex platform amid global expansion
TradeWindow is using Nintex Promapp to support its recent expansion and to prepare for ambitious international growth.
Story image
Testing
Video: 10 Minute IT Jams - An update from Tricentis
Tricentis provides software testing automation, and software quality assurance products for enterprise software.