CFOtech New Zealand logo
Technology news for Kiwi CFOs and financial decision-makers
Story image

How digital transformation will lead to the rebirth of the fax

By Contributor
Fri 29 May 2020
FYI, this story is more than a year old

Article by eFax Corporate Australia and New Zealand regional managing director, Mike Mulvey.

To survive the rapid transformation driven by COVID-19 social distancing restrictions, many businesses have quickly adopted digital practices that facilitate employees to work from home. This means an increased focus on email, instant messaging, and video conferencing. However, fax remains an indispensable tool for many businesses.

When business users can’t access a physical fax machine because they’re working from home, this can create significant operational challenges. These challenges can be addressed by online faxing solutions.

There are more than 46 million fax machines still in operation around the world and new sales sit in the millions year after year. More than 17 billion individual documents are sent every year, demonstrating just how much businesses still rely on the humble fax. At eFax alone, more than 11 million business subscribers use online faxing services every month.

Fax remains prevalent in industries such as real estate, legal, government, and healthcare. However, the way in which it’s used has changed significantly over time and even more rapidly in recent weeks. Online fax solutions let users send fax without the hassle of the archaic fax machine.

As industries transition to online faxing systems and permanently realign their IT structures, digital fax will become part of the new normal.

Faxing documents still remains a critical business process for many industries. With the restrictions in place for COVID-19, chances are, if you’ve used telehealth services for medical appointments, your prescription has been faxed to the pharmacy by your GP. While the virus emergency has highlighted our reliance on physical technologies, it’s also shown our ability to adapt.

Faxing will be no different. The work still needs to be done and, while companies can’t currently access physical fax machines, digital offerings will help to transition organisations to the future of fax.

There are four ways that digital faxing processes can help transition organisations into the future of fax:

1. Cost reduction: transitioning to an online fax system will rid companies of the cost of additional hardware, software, and networking systems, taking the inefficient manual process and irritating dial-tone with it. Organisations will save on the cost of maintaining a complex networking solution that on-premise faxing requires.

2. Improved security: digital faxing services have security capabilities that help companies to reduce compliance risk and achieve data protection while sending faxes. Even when sending sensitive information, like a medical prescription, companies can use a secure solution with multiple security protocols in place.

3. Streamlining efficiency: moving faxing services online will save time as well as money. Complex on-premise storage solutions for faxed documents are replaced by digital storage solutions, which let users access copies of their sent and received files in one location. Storing these digitally also lets staff easily search records.

4. Increased accessibility: with many organisations facing the challenge of not being able to access their physical fax machines, accessibility is a key benefit of digital faxing solutions. Many solutions can be accessed by mobile and tablet devices, meaning users can access their faxing records, and send and receive documents, whenever and wherever they need them.

Faxing may always have a place in many industries, but the traditional fax machine doesn’t need to. Digital faxing solutions offer organisations complete flexibility for their document sharing needs, while maintaining the security that users rely on. In light of the changes that the working world is facing, being able to continue working and sharing critical documents without the need of a physical fax machine will help keep many businesses operating smoothly.

Related stories
Top stories
Story image
Commerce Commission
ComCom puts electronics sector on notice over resale price maintenance
The Commerce Commission has concluded an investigation into allegations that television manufacturers were engaging in illegal resale price maintenance.
Story image
Market growth
Salesforce unveils new offerings for consumer goods companies
Salesforce has announced new products for consumer goods companies to help brands navigate increasing market complexity more easily.
Story image
Government
Cyclone selected as NZ MOE software licensing partner
Following a recent Request for Proposal (RFP), Christchurch-based company Cyclone Computer Company Ltd (Cyclone) has been selected as The Ministry of Education’s software licensing partner.
Story image
Healthcare
Workday winning on culture and family focus
This family-first approach sees all employees receive access to family-wide private healthcare cover, as well as income protection and life insurance policies.
Story image
Appointments
Tech job moves - EOS, Rubrik, SAP, Talent, Verizon & Zoom
We round up all job appointments from June 2-8, 2022, in one place to keep you updated with the latest from across the tech industries.
Story image
Data
How a single mandate changed software development forever
There’s conjecture about exactly when it was issued and by whom, but a mandate made twenty years ago is continuing to shape the software development process today.
Story image
Broadband
Most NZ broadband can deliver four HD Netflix streams at the same time
Measuring Broadband New Zealand's latest report shows 99% of Fibre 300, Fibre Max, and HFC Max plans can handle four simultaneous high-definition Netflix streams.
Story image
Training
Dell Technologies reveals growth of Student TechCrew in A/NZ
Dell Student TechCrew is an initiative designed to promote future career skills through Dell’s technical certification program and hands-on experience.
Story image
Cybersecurity
Why is NZ lagging behind the world in cybersecurity?
A recent report by TUANZ has revealed that we are ranked 56th in the world when it comes to cybersecurity - a look into why we're so behind and what needs to be done.
Story image
DNS
DigiCert acquires DNS Made Easy and affiliated brands
Greg Clark comments, says, "This combination enhances the security of certificate validation and enables the automation of future validations."
Story image
Citrix
The best ways to attract young talent during labour shortages
New research from Citrix reveals hybrid working and ventures into the metaverse are top of mind for Gen Z workers.
Story image
Unified Communications
Video: 10 Minute IT Jams - An update from Access4
Access4 are specialists in the unified communications sector, and Peter Eldon joins us today to discuss how UCaaS can play a vital role in business development.
Story image
Orbital Insight
Orbital Insight solution set to drive better data-driven decisions
The company says the new Site Intelligence solution will provide granular visibility, behaviour analytics and deep insights about customers and competitors at any location. 
Story image
Hybrid workforce
Why hybrid working is here to stay and how to ace it
Citrix's new report reveals hybrid workers are more productive and engaged at work than their office and completely remote counterparts.
Story image
Cloud
Boomi surpasses 20,000 customers. Sets record for the iPaaS space
Boomi has announced it has surpassed the 20,000 customer mark, setting the record for the largest customer base among iPaaS vendors.
Story image
Testing
Video: 10 Minute IT Jams - An update from Tricentis
Tricentis provides software testing automation, and software quality assurance products for enterprise software.
Story image
Cloud
Cisco launches AppDynamics Cloud for greater performance
Cisco has launched AppDynamics Cloud, enabling the delivery of better digital experiences by correlating telemetry data from across any cloud environment at scale.
Story image
Artificial Intelligence
Finance is on a new footing to improve internal customer service
Finance functions and leaders have marked 2022 down as a year for process improvement, writes Servicely’s founder and CEO Dion Williams.
Story image
Manhattan Associates
New late-stage order cancellation to improve customer service
Manhattan Associates launches new service allowing orders to be cancelled up to the point of manifested/loaded status, preventing unwanted shipments and costly returns.
Story image
Infrastructure
SolarWinds IT Trends Report highlights increased cloud complexity for businesses
SolarWinds' new IT Trends report has signalled a significant shift in the way businesses are dealing with hybrid cloud and infrastructure.
The Access Group
Health and social care organisations are currently under significant financial pressure. Find out how financial transformation can help provide an effective route forward.
Link image
Story image
Remote Working
Globalization Partners to improve global talent hire
Globalization Partners says the global availability of its services will make it fast and simple for companies to hire and pay anyone, anywhere in the world.
Story image
Artificial Intelligence
Salesforce harnesses automated solutions with new developments
Salesforce has launched Sales Cloud Unlimited, a new feature to help accelerate productivity with AI and automation.
Story image
Microsoft
Volpara, Microsoft project to detect cardiovascular issues
Volpara Health Technologies is working with Microsoft on a research and development project to speed up creating a product that detects and quantifies breast arterial calcifications (BACs).
Story image
Tech job moves
Tech job moves - Boomi, Limepay, Thales, VMware & Zoom
We round up all job appointments from June 6-16, 2022, in one place to keep you updated with the latest from across the tech industries.
Story image
PagerDuty
Ready for anything with the PagerDuty Operations Cloud
In a world of digital everything, teams face increasing complexity. Ever-growing dependencies across systems and processes put customer and employee experience, not to mention revenue, at risk.
Story image
Digital Transformation
Apptio adds portfolio enhancements to promote digital strategy
"While digitalisation creates opportunities, it also makes budgeting far more complex, leading many companies to waste substantial funds."
The Access Group
Struggling to understand which transformative technologies will help your business? The Access Group provides a look into key opportunities and impacts for finance.
Link image
Story image
Data analytics
Qlik releases new capabilities, underpinned by Snowflake integration
“We're seeing continued customer success and growth in demand to leverage Qlik and Snowflake together to advance cloud data analytics strategies."
Story image
Robotic Process Automation / RPA
rapidMATION helps Coates achieve success with landmark RPA solution
A strong Robotic Process Automation solution (RPA) can help solve many complex issues that businesses face daily. 
Story image
API
Industry-first comprehensive risk-based API security enhances protection
Application Programming Interfaces (APIs) have become a crucial part of operating web and mobile application businesses and are causing significant economic growth in the digital sector.
The Access Group
Increasing headcount isn't always the best way to grow. A good financial strategy can help solve many issues, and The Access Group shares the secret to success.
Link image
Story image
Logitech
How technology can level the playing field in the hybrid era
As businesses across the globe continue to grapple with the aftershocks of the COVID-19 crisis, it’s become crystal clear that the hybrid work model is here to stay.
Story image
SaaS
Sealord partners with Infor to improve sustainability
Sealord has chosen Infor as a strategic partner to implement an operational cloud-based platform that provides day-one functionality and sustainability gains.
Story image
Robotic Process Automation / RPA
Study shows prioritising IA can deliver better operational outcomes
A new Everest Group Pinnacle Model study, supported by SS&C Blue Prism, has found that businesses that use and develop solid automated practices tend to see better operational outcomes.
Story image
Innovation
Huawei unveils cutting-edge inventions at innovation event
Huawei has unveiled a range of new inventions as part of its biennial Top Ten Inventions Awards at the Broadening the Innovation Landscape 2022 forum.
Story image
eInvoicing
Airwallex, Xero extend partnership with easier invoice payments
Airwallex has extended its long-term partnership with Xero by releasing a new payment link integration for Xero invoices that will make receiving them easier and faster for Australian businesses.
Story image
Cloud
TradeWindow using Nintex platform amid global expansion
TradeWindow is using Nintex Promapp to support its recent expansion and to prepare for ambitious international growth.
Story image
Entelar
How TruSens air purifiers can create healthier workspaces
The pandemic has heightened our awareness of our own and others’ health, and made us all much more conscious of the environments we work in.
Story image
Banking
Banks, PSPs prioritising payment modernisation to compete
A new report gives payment providers a forward-looking view of the evolution of payments and investment drivers for modernisation.
Story image
Electricity
Canstar finds Flick Electric NZ’s favourite provider
Canstar’s annual research to find New Zealand’s favourite electricity provider reveals Flick Electric has come out on top.
Story image
Contact Centre
Customer service agents don't want to return to contact centres
A new report has revealed that 85% of customer service agents want to work full-time at home and not return to contact centre offices.
Story image
Dark web
Cybercrime in Aotearoa: How does New Zealand law define it?
‘Cybercrime’ is a term we hear all the time, but what exactly is it, and how does New Zealand define it in legal terms?
Story image
Open source
DataStax secures US$115 million to fund database expansion
DataStax has secured US$115 million in funding, which it will use to develop and expand its Astra DB multi-cloud database and Astra Streaming service globally.