Infosys expands GlobalFoundries deal for AI-led IT services

Infosys has expanded its collaboration with GlobalFoundries to provide AI-led managed services across the chipmaker's enterprise IT operations. The agreement covers application, infrastructure, data and service desk functions.

Under the multi-year engagement, Infosys will take responsibility for end-to-end IT operations across GlobalFoundries' enterprise landscape. The work shifts the semiconductor manufacturer from externally supported operations to a managed services model that uses AI and automation in day-to-day service delivery.

Enterprise shift

GlobalFoundries, one of the world's larger contract chip manufacturers, is using the agreement to reshape how its core internal technology services are run. The scope includes the systems and support functions behind employee services, business applications, data operations and IT infrastructure.

For Infosys, the deal extends an existing supplier relationship rather than opening a new customer account. GlobalFoundries chose the Indian IT services group partly because it was already an incumbent technology provider and because of its experience in the semiconductor sector.

The announcement highlights how large industrial and manufacturing companies are applying AI within internal IT departments, rather than only in customer-facing products or software development. Here, the focus is on automating support tasks, reducing service disruptions and moving from a reactive model to one designed to predict issues before they affect users.

AI operations

Managed services contracts have long covered infrastructure and service desks, but suppliers are increasingly pitching AI tools as a way to change the operating model itself. The GlobalFoundries engagement points to a broader trend in which outsourcing arrangements are being recast around automation, data analysis and continuous operational tuning.

Semiconductor manufacturers present a demanding environment for enterprise IT because they rely on tightly managed operations across design, manufacturing, supply chain and corporate systems. Any disruption to internal systems can have wider effects on planning, staff productivity and coordination across factories and business units.

That makes resilience and consistency central to deals of this kind. Service desk operations, application management and infrastructure support may appear routine, but they form the backbone of finance, procurement, engineering support and internal communications at large manufacturers.

Modernisation drive

Infosys has been pushing further into AI-related services as major customers look to modernise legacy operations and reduce manual support work in IT. The company has also been seeking deeper positions inside client accounts by tying consulting, operations management and automation work together in longer-term engagements.

For GlobalFoundries, the move comes as manufacturers weigh how to modernise internal systems while maintaining close control over reliability. Semiconductor groups in particular have been under pressure to improve efficiency without adding operational risk to environments that depend on stable execution.

Vishal Mehra, Chief Information Officer at GF, described the agreement as part of a broader effort to update the company's internal technology operations.

"The renewed collaboration marks a significant step forward in GF's journey to modernize IT operations and achieve higher levels of efficiency, resilience and user experience. As a leading global semiconductor manufacturer, we are committed to advancing our digital transformation to drive greater reliability and value. Collaborating with Infosys will help us equip our teams with next‐generation capabilities to accelerate this transformation journey," said Vishal Mehra, Chief Information Officer, GF.

Service delivery

The work is intended to reduce incidents and improve the experience of employees who depend on internal technology services. Infosys also framed the contract as an example of how AI is being used to move corporate IT operations towards predictive and more autonomous management.

Anand Swaminathan, Executive Vice President and Global Industry Leader, Communications, Media & Technology, Infosys, outlined the company's view of the operational gains it expects from the engagement.

"By combining our deep domain expertise, AI capabilities and an outcome-based operating model, we will help GF reduce incidents, improve end-user experiences and sustainably lower TCO over the long term. Infosys will unlock AI value at scale to play a central role in driving intelligent operations, helping GF transition from reactive IT management to predictive and autonomous service delivery," said Anand Swaminathan, Executive Vice President and Global Industry Leader, Communications, Media & Technology, Infosys.