NiCE’s 2024 ESG report shows gains in climate & ethics

NiCE has released its 2024 Governance (ESG) Report, outlining progress in sustainability, corporate governance, and social impact across its global operations.

The report follows the Global Reporting Initiative 2021 Standards. It sets out the company's latest environmental metrics, ethics data, and workforce initiatives.

Scott Russell, CEO, NiCE, said, "Our 2024 ESG achievements show how we are creating a NiCE world where technology enhances human potential, supports sustainable progress, and benefits communities. By putting people first in everything we do, from improving experiences to empowering employees and reducing our environmental impact, we're proving that AI can create meaningful, measurable change for both business and society."

NiCE reported an 8-point increase in its EcoVadis rating during 2024. The new rating earned the company a Bronze Medal that recognises progress in sustainability practices.

The company reported lower greenhouse gas emissions intensity. It said Scope 1 and 2 location-based greenhouse gas intensity fell 11 per cent during the year.

NiCE also reported changes in its infrastructure. It began transitioning its Israeli data centre to the cloud as part of its decarbonisation and energy efficiency efforts.

Environmental metrics

The report places quantitative data at the centre of the company's environmental narrative. It highlights the EcoVadis result as evidence of improved processes around environmental, social, and governance themes.

The 11 per cent reduction in Scope 1 and 2 greenhouse gas intensity covers emissions directly under the company's control and those linked with purchased energy. The shift of the Israeli data centre to cloud services is part of a wider decarbonisation programme.

NiCE links these changes with longer-term climate and energy goals. It positions cloud migration and emissions tracking as recurring elements in its environmental planning.

Governance focus

Governance and ethics remain a stated priority for the group. The company said it achieved 100 per cent compliance in employee ethics training in the reporting period.

NiCE also reported changes in board oversight. It stated that it strengthened board-level ESG oversight during 2025.

The firm connects these governance measures with its broader ESG framework. It presents ethics training and board engagement as structural elements in its approach to responsible business conduct.

Investment in innovation

NiCE continues to invest in research and development. It said it reinvested 14 per cent of total revenue into R&D in 2024.

The company reported a global workforce of more than 3,300 professionals. This workforce underpins its AI-focused product development and client delivery activities.

NiCE highlighted several internal development schemes in the report. These include the NiCE Leadership Academy, the 4D Programme, and the Accelerated Leadership Programme in partnership with Harvard Business School.

The programmes target employees across multiple regions. They aim at leadership development and skills growth within the organisation.

Community and social impact

The report also details the company's volunteering and philanthropic activity.

NiCE employees contributed more than 40,000 volunteer hours during its annual Global Community Month.

The company said staff and corporate contributions supported nonprofits worldwide with more than USD $900,000 in donations. The activity focused on communities where employees live and work.

The company frames these initiatives as part of its social impact agenda. It groups volunteering, financial donations, and employee engagement under a wider community strategy.

Technology and ESG

NiCE positions artificial intelligence at the centre of its business model. It states that its AI-powered platforms automate interactions and workflows for organisations in more than 150 countries.

The company links this technology focus with its ESG agenda. It presents responsible AI development, ethical governance, and environmental performance as connected themes.

The report closes with a statement of the company's long-term intent. It sets out a view that technology and responsible business practices together can shape a more sustainable, inclusive, and ethical future.

"The 2024 Governance (ESG) Report underscores NiCE's belief that technology and responsible business practices can together shape a more sustainable, inclusive, and ethical future."