23 Jun 2021
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ServiceRocket and Digital.ai sign strategic partnership for A/NZ region

By Catherine Knowles

ServiceRocket has signed a global strategic partnership with Digital.ai in order to bring more solutions and services to the Australia and New Zealand markets.

The partnership combines the two companies' product and services offerings into a local practice designed to help enterprises successfully scale and optimise software delivery.

This will enable end-to-end orchestration from product concept through delivery and leverages artificial intelligence (AI)- powered predictive insights, visibility, and reporting.

Under the agreement, ServiceRocket is selling and implementing the Digital.ai Platform, a next-generation intelligent value stream solution for enterprise customers looking to scale and optimise their software development and delivery efforts so they can deliver greater levels of customer value in less time.

In addition, ServiceRocket operates as the services arm for Digital.ai in Australia and New Zealand, providing first-level support as well as implementation, consulting, and training services for Digital.ai resellers and other end users in the region.

The intelligent Digital.ai Platform aligns agile planning, software delivery, and application security, enabling organisations to move their digital initiatives into production and out to market faster, more efficiently, and in a more controlled and secure way, the company states.

The platform's predictive AI layer collects and analyses information and data from many different sources to provide actionable intelligence and recommendations, which includes measuring and reporting on the value achieved from the digital transformation efforts.

Digital.ai VP of channels Jos Ramn Pea says, “In the work we've done with large financial, insurance, and telecom institutions, we know these organisations require scalable, truly end-to-end value stream-focused solutions to reap the benefits they know digital transformation can bring.

"We're excited to partner with ServiceRocket and leverage agile development capabilities to enable enterprises to take their software delivery to a higher level. We believe the ServiceRocket team's industry leadership and expertise will be critical as we grow our ecosystem in this region.”

ServiceRocket chief customer officer Peter John Marquez says, “We are delighted to be partnering with Digital.ai.

"In addition to the local capability we have on the ground here in A/NZ, ServiceRocket operates as a global, scalable services team, allowing our business to operate 24x7 with the ability to call on the expertise or skill sets needed for specific projects from wherever our people are based.

"The strength of Digital.ai’s end-to-end value stream platform combined with our development expertise will help our clients increase operational efficiency and accelerate their customer-focused innovation.”

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