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Viavi updates Observer platform to simplify cloud monitoring

By Catherine Knowles
Wed 3 Aug 2022

Viavi Solutions has announced the latest update to its comprehensive network performance monitoring and diagnostics (NPMD) platform, Observer.

According to the company, Version 18.8 continues to build on the promise of simplified cloud monitoring with data centre-like visibility, bringing two key capabilities to cloud-based applications and deployments - automated End-User Experience (EUE) scoring and problem domain isolation.

The previously announced Observer 3D monitoring initiative introduced active testing for SaaS applications and now the primary components of the Observer platform have been optimised for faster and more efficient cloud deployments, the company states.

Observer EUE scoring combines the insights of packet and active monitoring into a single, unified value for every network transaction.

Adding metadata and enriched flow ensures every information technology (IT) stakeholder from network engineer to line of business owner gets the right view of network service health leading to fast troubleshooting when issues arise, across on-premises, hybrid and cloud, according to Viavi Solutions.

As part of the update, the company announced that Observer Apex and Observer Gigastor, both integral to the performance and diagnostic capability of the Observer platform, will now also be available directly in AWS Marketplace, a digital catalogue with thousands of software listings from independent software vendors that make it easier to find, test, buy and deploy software that runs on Amazon Web Services (AWS).

Organisations migrating their mission-critical applications to AWS services can now seamlessly extend their on-premise service visibility to AWS instances in the cloud.

In the most recent State of the Network survey from Viavi, NetOps and SecOps teams highlighted their accelerating move to cloud-based hosting and the increasing pressure to maintain sufficient service awareness and deliver an exceptional EUE.

The survey also revealed that emerging skills gaps and constrained budgets were adding to the pressure facing IT teams.

According to the company, the latest Observer update together with AWS Marketplace availability means that current Observer customers, or those considering Observer as a solution, can be confident their service visibility should not be impaired as they continue with their cloud migration initiatives.

IT teams can now deploy Observer across their entire hosting and IT service ecosystem, with easy-to-deploy Observer agents that can also be used for individual remote users or ad-hoc troubleshooting.

Chris Labac, vice president and general manager for network performance and threat solutions at Viavi says, “At a time when businesses are accelerating the migration of mission-critical applications to the cloud, this release of Observer ensures they can easily maintain the service visibility they have come to expect from Viavi.

“Our customers have been very clear that their network and service architectures will need to continue evolving in order to meet the needs of users and the competitive demands being placed on their business.

"They therefore need a simple way to extend Observer visibility, including EUE scoring, to cover on-premise, SaaS or AWS instances in the cloud. Observer 18.8 delivers just that.”

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