Automation stories

Freshworks launches Freddy AI Agent Studio, enabling businesses to deploy autonomous AI agents for faster, no-code customer and IT support solutions.

Red Canary launches AI agents that cut security investigation times by 90%, automating tier 2 tasks with expert-level speed and accuracy.

Asia Pacific firms are shifting AI budgets towards generative AI, focusing on boosting productivity and customer experience amid a move to AI-native cloud strategies.

Amplitude unveils AI Agents to automatically analyse user data and suggest product optimisations, helping businesses improve conversion and engagement efficiently.

Harness unveils IDP 2.0, enhancing developer speed and security with granular RBAC, real-time Git sync, and enterprise-scale usability.

Talkdesk launches CXA platform using autonomous AI agents to streamline and personalise customer journeys, aiming to transform CX across industries.

Calabrio launches a unified Performance Management platform to streamline contact centre employee management and boost productivity with AI-driven tools.

Nimbus has launched its compliance solution on the Genesys AppFoundry, aiding Australian businesses in automating workforce compliance and payroll accuracy.

CIOs resist SAP’s S/4HANA upgrade deadline, citing high costs and risks, while exploring third-party support and innovation beyond the vendor’s roadmap.

Datadog has launched its Internal Developer Portal, using live observability data to help developers deliver software faster while ensuring security and compliance.

Datadog launches three AI agents to aid cloud teams with incident response, code fixes and security analysis, boosting productivity and cutting resolution times.

Global happiness falls to 58% in 2025, yet customer service satisfaction rises, boosted by growing trust in AI-powered support worldwide.

Diligent has enhanced its Entities software with AI tools for smarter governance, integrating features like AI report generation and Microsoft Teams access.

CloudSense reduced TM Forum Open API certification from 26 months to 4 weeks using Totogi’s AI platform, enhancing compliance for its CPQ product suite.

Ivo unveils AI tools Repository and Assistant, transforming contract analysis with instant insights and up to 75% faster review for over 200 legal teams.

Global happiness fell nearly 10 points to 58% in 2025, but AI-driven customer service satisfaction rose 5 points to 41%, says NiCE’s report.

Singapore Airlines, partnering with PALO IT, used AI-driven software engineering to cut delivery time by 44% and boost development success rates over 90%.

Pax8 launches new AI initiatives, including a research report, learning programme, marketplace upgrades, and rewards to accelerate MSP growth in SMB transformation.

Despite personalisation’s proven ability to boost loyalty and revenue, 41% of Australian restaurants struggle to track its success and scale its impact effectively.

Cisco launches a secure AI-optimised network architecture to meet rising enterprise demands for speed, security, and simplified management across global operations.