CFOtech New Zealand - Technology news for CFOs & financial decision-makers

Automation stories

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Freshworks launches Freddy AI Agent Studio for autonomous support
Yesterday
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saas
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digital transformation
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cx
Freshworks launches Freddy AI Agent Studio, enabling businesses to deploy autonomous AI agents for faster, no-code customer and IT support solutions.
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Red Canary deploys AI agents to slash security investigation times
Yesterday
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siem
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cloud security
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advanced persistent threat protection
Red Canary launches AI agents that cut security investigation times by 90%, automating tier 2 tasks with expert-level speed and accuracy.
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Asia Pacific enterprises shift to genAI spend amid AI cloud push
Yesterday
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saas
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data protection
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data analytics
Asia Pacific firms are shifting AI budgets towards generative AI, focusing on boosting productivity and customer experience amid a move to AI-native cloud strategies.
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Amplitude launches AI Agents to streamline product optimisation
Yesterday
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saas
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data analytics
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digital transformation
Amplitude unveils AI Agents to automatically analyse user data and suggest product optimisations, helping businesses improve conversion and engagement efficiently.
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Harness launches IDP 2.0 to boost developer speed & security
Yesterday
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cybersecurity
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software development
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developers
Harness unveils IDP 2.0, enhancing developer speed and security with granular RBAC, real-time Git sync, and enterprise-scale usability.
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Talkdesk unveils CXA platform for autonomous AI customer journeys
Yesterday
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crm
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uc
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digital transformation
Talkdesk launches CXA platform using autonomous AI agents to streamline and personalise customer journeys, aiming to transform CX across industries.
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Calabrio launches unified platform to boost contact centre teams
Yesterday
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uc
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data analytics
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ai
Calabrio launches a unified Performance Management platform to streamline contact centre employee management and boost productivity with AI-driven tools.
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Nimbus launches compliance solution on Genesys AppFoundry
Yesterday
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uc
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genesys
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workforce management
Nimbus has launched its compliance solution on the Genesys AppFoundry, aiding Australian businesses in automating workforce compliance and payroll accuracy.
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Exclusive: CIOs push back on SAP upgrade deadline amid cost fears
Yesterday
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digital transformation
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hyperscale
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supply chain
CIOs resist SAP’s S/4HANA upgrade deadline, citing high costs and risks, while exploring third-party support and innovation beyond the vendor’s roadmap.
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Datadog unveils IDP to boost developer autonomy & speed
Yesterday
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virtualisation
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devops
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siem
Datadog has launched its Internal Developer Portal, using live observability data to help developers deliver software faster while ensuring security and compliance.
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Datadog unveils new Bits AI agents to streamline cloud workflows
Yesterday
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siem
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cloud security
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apm
Datadog launches three AI agents to aid cloud teams with incident response, code fixes and security analysis, boosting productivity and cutting resolution times.
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AI boosts customer service happiness as global wellbeing falls
Yesterday
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uc
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digital transformation
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cx
Global happiness falls to 58% in 2025, yet customer service satisfaction rises, boosted by growing trust in AI-powered support worldwide.
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Diligent adds AI tools to Entities for faster, smarter governance
Yesterday
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risk & compliance
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ai
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diligent
Diligent has enhanced its Entities software with AI tools for smarter governance, integrating features like AI report generation and Microsoft Teams access.
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AI cuts API certification time from 26 months to 4 weeks at CloudSense
Yesterday
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saas
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devops
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digital transformation
CloudSense reduced TM Forum Open API certification from 26 months to 4 weeks using Totogi’s AI platform, enhancing compliance for its CPQ product suite.
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Ivo launches AI tools to transform contract analysis & insight
Yesterday
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data analytics
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digital transformation
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genai
Ivo unveils AI tools Repository and Assistant, transforming contract analysis with instant insights and up to 75% faster review for over 200 legal teams.
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AI lifts customer service satisfaction as global happiness falls
2 days ago
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uc
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digital transformation
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cx
Global happiness fell nearly 10 points to 58% in 2025, but AI-driven customer service satisfaction rose 5 points to 41%, says NiCE’s report.
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Singapore Airlines boosts software delivery with AI approach
2 days ago
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digital transformation
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genai
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ai
Singapore Airlines, partnering with PALO IT, used AI-driven software engineering to cut delivery time by 44% and boost development success rates over 90%.
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Pax8 launches AI initiatives & rewards to boost MSP growth
2 days ago
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data analytics
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supply chain
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ai
Pax8 launches new AI initiatives, including a research report, learning programme, marketplace upgrades, and rewards to accelerate MSP growth in SMB transformation.
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Turning personalisation into profit: What’s holding businesses back?
3 days ago
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crm
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digital transformation
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cx
Despite personalisation’s proven ability to boost loyalty and revenue, 41% of Australian restaurants struggle to track its success and scale its impact effectively.
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Cisco launches secure AI-optimised network for global firms
3 days ago
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firewalls
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network infrastructure
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devops
Cisco launches a secure AI-optimised network architecture to meet rising enterprise demands for speed, security, and simplified management across global operations.