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Business Process Outsourcing (BPO) stories
Vistra & G-P launch unified path for global hiring
Last week
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cx
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martech
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hcm
Vistra and G-P unveil a single-contract route to shift firms smoothly from EOR hiring to fully fledged entities in overseas markets.
MindBridge & Genpact partner on AI audit analytics
Last month
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data analytics
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martech
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partner programmes
MindBridge and Genpact forge global alliance to embed AI-driven audit analytics into enterprise risk consulting and financial assurance work.
Contact centres report rising morale but AI doubts grow
Fri, 30th Jan 2026
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uc
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digital transformation
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cx
Contact centre staff report rising morale and stronger support, yet many remain uneasy and undertrained as AI tools spread through their work.
Wipro unveils unified AI-led enterprise functions model
Fri, 30th Jan 2026
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data analytics
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digital transformation
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cx
Wipro launches a unified AI-led model to fuse consulting, transformation and operations across people, finance, supply chain and customer work.
TGT Global names Thaddeus Susara to lead vendor push
Thu, 8th Jan 2026
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partner programmes
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it services
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outsourcing
TGT Global has promoted Thaddeus Susara to vice president of channel and strategic partnerships to spearhead a new vendor-focused push.
Four things to consider when choosing a business process outsourcing partner in 2026
Wed, 3rd Dec 2025
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data analytics
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cx
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martech
In 2026, choosing a BPO partner means valuing AI adoption, orchestration skills, compliance and proven business benefits over just cost savings.
Tech Mahindra unveils Orion Marketplace for enterprise agentic AI
Wed, 24th Sep 2025
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digital transformation
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it automation
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llms
Tech Mahindra launches TechM Orion Marketplace, a platform granting enterprises access to autonomous AI agents for smarter, scalable business automation.
SquadStack.ai unveils autonomous AI agent to boost sales at scale
Fri, 15th Aug 2025
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devops
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cx
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martech
SquadStack.ai has launched a voice-first autonomous AI agent to automate sales, doubling lead connectivity and cutting acquisition costs across various industries.
EY & SAP launch integrated finance service to drive growth
Mon, 12th May 2025
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uc
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data analytics
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digital transformation
EY and SAP have launched an Integrated Finance Managed Service using SAP's cloud to help businesses boost growth and streamline core finance functions.
BlackLine announces 2024 Global & Regional Partner Awards
Fri, 14th Mar 2025
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ai
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deloitte
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outsourcing
BlackLine has unveiled its 2024 Global and Regional Partner Awards, honouring firms for advancing future-ready finance operations in a digitally evolving landscape.
ProHance report shows rise in global productivity hours
Tue, 17th Dec 2024
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data analytics
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it services
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productivity
ProHance's Global Productivity Benchmarking Report shows average work hours rose to 9 hours 30 minutes in Q3 2024, highlighting diverse sector trends.
ProHance report reveals productivity divergence across sectors
Tue, 3rd Sep 2024
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supply chain
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healthtech
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productivity
ProHance's Global Productivity Benchmarking Report reveals stark productivity trends, with non-tech sectors seeing a 6% rise, contrasting tech's 4% decline.
Enhance the human connection in IT support services with AI
Thu, 9th May 2024
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data privacy
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ai
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outsourcing
Harmonising AI with human expertise, IT support services are enhancing customer experience while meeting the challenges of a rapidly evolving digital landscape.
FUJIFILM Business Innovation announces first partner in growth initiative
Mon, 16th Oct 2023
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uc
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manufacturing
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digital transformation
Fujifilm Business Innovation New Zealand selects Central Business Innovation as its first official Growth Partner.
Digital adoption an immediate priority for CFOs
Fri, 25th Jun 2021
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cfo
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outsourcing
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bpo
Half of CFOs are focused on building a resilient and digital future-ready organization, according to a survey by WNS.
Video: 10 Minute IT Jams - Who is BPESA?
Fri, 2nd Oct 2020
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data protection
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digital transformation
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data privacy
TechDay explores the growth opportunity for South Africa as big brands flock to the country for software development. #BPESA #offshoring.
Fujitsu enhances RunMyProcess business process automation
Fri, 22nd May 2020
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it automation
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fujitsu
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outsourcing
Major features in new ProcessModeler include design automation and simplification as well as more structured and more intuitive settings controls.
Appian and Celonis partner up to boost business process transformation
Thu, 16th Jan 2020
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partner programmes
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apm
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lcnc
Appian partners with Celonis to accelerate digital business process transformation and continuous improvement.
Rapid growth continues for business process applications market
Tue, 31st Dec 2019
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outsourcing
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globaldata
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bpo
New research from GlobalData shows that the business process applications market will surpass US$93 billion within the next three years.
APAC business process outsourcing market set to grow
Wed, 11th Dec 2019
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uc
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contact centre
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outsourcing
The APAC business process outsourcing market is projected to grow at a 10% CAGR from 2018 to 2023, reaching USD $120.4 billion, according to GlobalData.