Business Transformation stories - Page 3

Gamma urges staged AI rollouts to cut CX transformation risk

Last month

#

crm

#

uc

#

devops

Gamma urges firms to phase AI customer experience rollouts, boosting governance and testing to cut disruption and data quality risks.

OFX appoints Liz Lord to drive broader business offer

Last month

#

digital transformation

#

fintech

#

cx

OFX appoints former PayPal Australia marketer Liz Lord as chief marketing officer to spearhead its shift beyond cross-border payments.

Editorial corporate data center cloud linked secure workflows dashboard integration center

Oracle launches agentic AI tools for databases & apps

Last month

#

crm

#

data protection

#

private cloud

Oracle has woven new agentic AI tools into its core database and Fusion apps, promising secure, real-time automation on live enterprise data.

Stephen bovis regional managing director australia and new zealand oracle

Oracle opens Sydney AI hub for Australia & Oceania

Last month

#

data analytics

#

digital transformation

#

cx

Oracle opens a Sydney AI hub to train, test and fast‑track cloud and AI projects for customers across Australia and Oceania.

Persistent appoints Hari Abhyankar to lead private equity

Last month

#

data analytics

#

digital transformation

#

ai

Persistent hires Hari Abhyankar as EVP and global head of private equity, sharpening its push into investor and professional services markets.

AI agents vs AI automations: how to get the mix right in your future marketing strategy

Last month

#

digital transformation

#

cx

#

martech

B2B marketers are racing to balance AI agents and rule-based automations to personalise at scale without losing the human touch.

Van Weelde Shipping picks Unit4 ERPx for modernisation

Last month

#

digital transformation

#

partner programmes

#

rpa

Rotterdam's Van Weelde Shipping selects Unit4 ERPx to modernise finance and operations while consolidating its enterprise systems.

Ai accounting desk laptop charts errors crossed out invoices

GPT-5.4 tops AI accounting test but errors remain high

Last month

#

digital transformation

#

fintech

#

risk & compliance

GPT-5.4 leads new AI benchmark on real-world accounting tasks, but its 77.3% score leaves firms facing stubborn reliability gaps.

Auto digital transformation business partnership modern office view

MHP named ServiceNow's Automotive Partner of the Year

Last month

#

digital transformation

#

cx

#

martech

ServiceNow names Porsche-owned consultancy MHP Automotive Partner of the Year, citing AI-powered workflows and measurable business results.

LivTech adds CMO & CRO to drive healthcare tech growth

Last month

#

saas

#

partner programmes

#

erp

LivTech names new marketing and revenue chiefs to spearhead its next growth phase in healthcare tech for long-term and in-home care.

AI ambition outpaces readiness for smaller businesses

Last month

#

data protection

#

manufacturing

#

data analytics

SMBs are bullish on AI but a new ECI report finds poor data, scarce skills and unclear use cases are stalling real-world results.

Microsoft unveils Agent 365 & new Microsoft 365 E7 suite

Last month

#

digital transformation

#

cloud security

#

risk & compliance

Microsoft launches Agent 365 and Microsoft 365 E7, blending AI agents, Copilot upgrades and security tools in a single enterprise push.

Trust, transformation and the women leading modern client partnerships

Last month

#

crm

#

digital transformation

#

cx

Women in client leadership are quietly transforming creative-tech partnerships, aligning innovation with trust, governance and measurable growth.

Leadership, transformation, and designing what's next for women

Last month

#

digital transformation

#

ai

#

hybrid & remote work

An Iranian tech leader calls for women to claim space in AI and redesign leadership so work and family expand, not limit, their futures.

It's not a gender gap, it's a confidence gap: Rethinking women's participation in the AI era

Last month

#

digital transformation

#

risk & compliance

#

genai

In AI‑driven workplaces, women face less a barrier of access than of confidence - and early, everyday experimentation may prove decisive.

Customer success is not support, it is stewardship

Last month

#

digital transformation

#

erp

#

ai

Customer success must evolve from reactive support to strategic stewardship, aligning stakeholders so tech investments deliver lasting value.

AI-era contact centres become strategic CX data hubs

Last month

#

crm

#

uc

#

data protection

In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.

Office team glowing brain network ai corporate training upski

Degreed unveils AI tools to close human readiness gap

Last month

#

data analytics

#

digital transformation

#

rpa

Degreed launches AI-driven learning tools and programmes to tackle the “human readiness gap” holding back companies' AI investments.

Five signs that your organisation is more AI-ready than you think

Last month

#

data analytics

#

digital transformation

#

cx

If you can clearly define problems, empower a bridge-builder and embrace measured risk, your organisation may be AI-ready already.

AI, women in tech & why progress demands a human lens

Last month

#

digital transformation

#

ai

#

it industry

As AI reshapes tech, women still battle entrenched bias; only a deliberately human lens can turn this revolution into real inclusion.