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Change Management Stories - Page 68

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Beyond technology: How leadership drives contact centre performance
Unified Communications

Beyond technology: How leadership drives contact centre performance

Amid rising AI and automation in contact centres, new research finds leadership, empathy and agent support now outmuscle technology alone.

By Ed Creasey • 5 min read • Mon, 23rd Feb 2026
Chartered accountants call for urgent practical AI training
Data Protection

Chartered accountants call for urgent practical AI training

Chartered accountants warn of widening AI skills gap as vast majority seek urgent, hands-on training to use new tools safely and effectively.

By Karen Joy Bacudo • 4 min read • Mon, 23rd Feb 2026
Compression, redistribution and friction: Three ways AI is shifting lawyers from 'performers' to 'producers'
DevOps

Compression, redistribution and friction: Three ways AI is shifting lawyers from 'performers' to 'producers'

AI is speeding legal work, shifting risk upward and forcing lawyers to move from hands-on performers to orchestrators of judgement and control.

By Jamie Ng • 6 min read • Mon, 23rd Feb 2026
Synechron teams with Cognition to bring Devin into banks
DevOps

Synechron teams with Cognition to bring Devin into banks

Synechron partners with Cognition to embed AI engineer Devin in bank modernisation work, targeting faster upgrades and legacy code overhauls.

By Catherine Knowles • 3 min read • Fri, 20th Feb 2026
Finance AI stuck in risky mid-maturity 'AI middle'
Manufacturing

Finance AI stuck in risky mid-maturity 'AI middle'

Finance leaders warn of a risky 'AI middle' as many firms stall between pilots and governed, audit-ready use of automation in core workflows.

By Karen Joy Bacudo • 4 min read • Fri, 20th Feb 2026
EY maps hyper-velocity AI priorities for tech during 2026
DevOps

EY maps hyper-velocity AI priorities for tech during 2026

EY urges tech leaders to pursue AI-fuelled deals, agentic systems and sovereignty-by-design as 2026 competition and security pressures grow.

By Shannon Williams • 4 min read • Fri, 20th Feb 2026
Liquibase boosts Snowflake control plane governance
DevOps

Liquibase boosts Snowflake control plane governance

Liquibase Secure 5.1 adds modelled change control for Snowflake's control plane, tightening governance across access, data sharing and execution.

By Catherine Knowles • 4 min read • Fri, 20th Feb 2026
Survey finds AI core to Wall Street research workflows
Data Analytics

Survey finds AI core to Wall Street research workflows

Wall Street analysts lean on AI for core research and big time savings, but trust, security and integration fears still slow wider rollout.

By Catherine Knowles • 4 min read • Fri, 20th Feb 2026

Stories from Other Regions

Change Management stories

Reimagining healthcare IT from risk to resilience
Disaster Recovery

Reimagining healthcare IT from risk to resilience

Healthcare is at a digital crossroads, where resilient IT and observability define patient safety, clinical trust and sustainable care.

By Richard Gerdis • 4 min read • Tue, 24th Feb 2026
PMT grows DAS footprint to boost critical connectivity
Unified Communications

PMT grows DAS footprint to boost critical connectivity

PMT Communications expands DAS projects across Australian states to strengthen in-building mobile coverage for critical services.

By Mark Tarre • 4 min read • Tue, 24th Feb 2026
Essex councils launch AI training to build digital culture
Data Analytics

Essex councils launch AI training to build digital culture

Two Essex councils enrol 33 staff on new AI and data training as they push a digital-first culture to cut workloads and improve services.

By Sean Mitchell • 4 min read • Mon, 23rd Feb 2026
Australia's costly inbox problem - are emails killing the nation's productivity?
Digital Transformation

Australia's costly inbox problem - are emails killing the nation's productivity?

Australia's clogged inboxes are quietly draining productivity, but AI-powered “communications mining” may finally turn email into an asset.

By Peter Graves • 3 min read • Mon, 23rd Feb 2026
RBC forms new AI unit targeting CAD $1 billion by 2027
Digital Transformation

RBC forms new AI unit targeting CAD $1 billion by 2027

Royal Bank of Canada creates AI Group reporting to CEO, targeting up to CAD $1 billion in AI-driven enterprise value by 2027.

By Jake MacAndrew • 3 min read • Sat, 21st Feb 2026
SYTECH marks decade of ISO 17025 digital forensics
DevOps

SYTECH marks decade of ISO 17025 digital forensics

SYTECH marks ten years of ISO 17025 digital forensics accreditation as it widens its scope and consultancy across regulated sectors.

By Sofiah Nichole Salivio • 3 min read • Fri, 20th Feb 2026
Bizzdesign enters top 20 of UK public sector Tech200
Software-as-a-Service

Bizzdesign enters top 20 of UK public sector Tech200

Bizzdesign debuts in Tussell's Tech200, ranking 17th as UK public sector revenue surges 392% amid rising demand for digital transformation.

By Shannon Williams • 3 min read • Fri, 20th Feb 2026
Middle managers' wasted time costs Australia USD $15.5bn
Digital Transformation

Middle managers' wasted time costs Australia USD $15.5bn

Wasted admin time by Australia's middle managers in frontline sectors is costing the economy an estimated USD $15.5 billion a year.

By Shannon Williams • 4 min read • Fri, 20th Feb 2026
Scrum.org launches AI training for Scrum Masters, coaches
Data Protection

Scrum.org launches AI training for Scrum Masters, coaches

Scrum.org unveils an AI Essentials course for Scrum Masters and agile coaches, blending core AI concepts with practical, team-focused training.

By Kaleah Salmon • 4 min read • Fri, 20th Feb 2026