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Coveo enhances AI for Agentforce with context passthrough tools
Customer Experience

Coveo enhances AI for Agentforce with context passthrough tools

Coveo has enhanced AI support on Agentforce with custom context passthrough tools, boosting response accuracy and accelerating issue resolution for enterprises.

By Jed Nykolle Harme • 3 min read • Thu, 16th Oct 2025
Gen Z & Millennials turn to AI for shopping advice over search
Marketing Technologies

Gen Z & Millennials turn to AI for shopping advice over search

A global survey reveals 33% of Gen Z and 26% of Millennials prefer AI platforms over search engines for shopping advice, signalling a shift in consumer habits.

By Shannon Williams • 4 min read • Wed, 17th Sep 2025
Akeneo unveils first AI agent & analytics tools for product data
Data Analytics

Akeneo unveils first AI agent & analytics tools for product data

Akeneo launches its first AI agent, Data Architect Agent, and upgrades analytics to streamline product data modelling and boost AI-driven commerce insights.

By Catherine Knowles • 3 min read • Wed, 30th Jul 2025
BGF invests to boost PMC's global tech & commerce ambitions
Digital Transformation

BGF invests to boost PMC's global tech & commerce ambitions

BGF invests in UK-based PMC to accelerate global expansion and enhance its digital engineering and managed services across retail and commerce sectors.

By Shannon Williams • 4 min read • Wed, 18th Jun 2025
Visa & Sektor join to highlight payment innovation at event
Digital Transformation

Visa & Sektor join to highlight payment innovation at event

Visa partners with Sektor as co-host for the 2026 Hamilton Island Conference, focusing on payment innovation and tech collaboration in Australia and New Zealand.

By Shannon Williams • 2 min read • Tue, 13th May 2025
Lallemand adopts self-service portal to end costly legacy orders
Platform-as-a-Service

Lallemand adopts self-service portal to end costly legacy orders

Lallemand has launched a new B2B self-service portal powered by commercetools, replacing traditional ordering to boost efficiency and global scalability.

By Catherine Knowles • 3 min read • Thu, 24th Apr 2025
Online shopper search drives 44% of ecommerce revenue
Marketing Technologies

Online shopper search drives 44% of ecommerce revenue

A new report by Constructor reveals that online shoppers using search bars account for 44% of site revenue, highlighting the need for tailored ecommerce strategies.

By Catherine Knowles • 3 min read • Fri, 7th Mar 2025
Optimizely leads 2025 Gartner Magic Quadrant for engines
Customer Experience

Optimizely leads 2025 Gartner Magic Quadrant for engines

Optimizely has been named a Leader in the 2025 Gartner Magic Quadrant for Personalisation Engines, reinforcing its position in 12 key analyst reports.

By Melania Watson • 2 min read • Wed, 12th Feb 2025
Sinch predicts personalised, secure shopping trends for 2024
Customer Experience

Sinch predicts personalised, secure shopping trends for 2024

Sinch predicts that 2024's Black Friday and Cyber Monday will see a surge in personalised and secure communication strategies to enhance shopper engagement.

By Catherine Knowles • 3 min read • Thu, 28th Nov 2024
Sitecore exceeds USD $500 million annual recurring revenue
Digital Transformation

Sitecore exceeds USD $500 million annual recurring revenue

Sitecore has announced it has surpassed USD $500 million in annual recurring revenue for fiscal year 2024, driven by strong demand for its digital experience platform.

By Kaleah Salmon • 3 min read • Thu, 17th Oct 2024
Valtech teams up with Adobe for the Always 100 project
Customer Experience

Valtech teams up with Adobe for the Always 100 project

Valtech launches the Always 100 project with Adobe Commerce to enhance eCommerce performance, aiming for lightning-fast site speeds and improved customer experiences.

By Kaleah Salmon • 3 min read • Tue, 15th Oct 2024
AI increasingly shapes global consumer purchasing trends
Data Analytics

AI increasingly shapes global consumer purchasing trends

NielsenIQ's report shows 40% of global consumers embrace AI for shopping, highlighting a surge in online sales by 11.6% driven by social commerce.

By Catherine Knowles • 2 min read • Wed, 9th Oct 2024
Zoku Travel rebrands to BYRDLI, eyes future travel evolution
Content Creation

Zoku Travel rebrands to BYRDLI, eyes future travel evolution

Zoku Travel has rebranded as BYRDLI, aiming to transform the travel experience by merging community and commerce, empowering creators and travellers alike.

By Sean Mitchell • 3 min read • Fri, 27th Sep 2024
Salesforce unveils Agentforce: autonomous AI for productivity
Hyperscale

Salesforce unveils Agentforce: autonomous AI for productivity

Salesforce has unveiled Agentforce, an autonomous AI suite designed to boost productivity by automating tasks across service, sales, and marketing sectors.

By Imee Dequito • 4 min read • Fri, 13th Sep 2024
Salesforce introduces integrated upgrade with Salesforce Foundations
Customer Experience

Salesforce introduces integrated upgrade with Salesforce Foundations

Salesforce launches Salesforce Foundations, a major upgrade integrating Sales, Service, Marketing, Commerce, and Data Cloud features at no added cost, enhancing user experience.

By Catherine Knowles • 3 min read • Fri, 6th Sep 2024

Stories from Other Regions

Commerce stories

Paul Fletcher highlights urgent need for 'tech-friendly' government
AI Security

Paul Fletcher highlights urgent need for 'tech-friendly' government

Paul Fletcher, Australia's Minister for Science and Arts, urges a tech-friendly government to foster digital progress, citing benefits in safety, commerce, and disaster response.

By Melania Watson • 4 min read • Tue, 13th Aug 2024
How will Labour address UK's innovation challenges?
Leadership

How will Labour address UK's innovation challenges?

Experts are weighing in on how the UK Labour government might address the nation's innovation challenges, and what it means for businesses.

By Shannon Williams • 3 min read • Fri, 9th Aug 2024