Customer Satisfaction stories
Five insurance payment trends shaping Australia and New Zealand
Yesterday
#
customer satisfaction
Rising claims, digital demands and real-time payments are reshaping how insurers across Australia and New Zealand collect and pay out.
Samsung tops Canstar Blue’s 2026 phone satisfaction list
2 days ago
#
customer satisfaction
Samsung has reclaimed top spot in Canstar Blue’s 2026 smartphone satisfaction rankings, as cost-conscious Australians prioritise value.
Superloop again named Australia’s fastest fixed network
3 days ago
#
customer satisfaction
Superloop has retained its crown as Australia’s fastest fixed network, winning Ookla’s Speedtest award for the second half of 2025.
UK shoppers prize accurate updates over rapid delivery
Last week
#
customer satisfaction
UK shoppers value accurate parcel tracking and honest delivery updates far more than rapid shipping promises, a new Locus survey suggests.
How address validation transforms Shopify deliveries
Last week
#
customer satisfaction
Address validation on Shopify cuts failed deliveries, trims shipping costs and boosts loyalty by ensuring accurate, standardised customer data.
Observability & AI spark Australia’s business edge
Last week
#
customer satisfaction
Australian firms are turning observability from backroom monitor into strategic engine, fusing AI and data to drive growth and resilience.
Vocational training urged to close IT reseller skills gap
Last month
#
customer satisfaction
Herzing College urges tech resellers to embrace vocational training to close critical AI, cybersecurity and cloud skills gaps.
Logitech G offers 30-day refund on JB Hi-Fi mouse pre-orders
Last month
#
customer satisfaction
Logitech G offers 30-day money-back guarantee on JB Hi-Fi pre-orders of its PRO X2 SUPERSTRIKE gaming mouse in Australia.
Prometheus boosts APAC push with three Sydney leaders
Last month
#
customer satisfaction
Prometheus expands its APAC enterprise push, hiring three senior leaders in Sydney to drive marketing, customer success and solution engineering.
Constructor earns sole Customers’ Choice in Gartner report
Last month
#
customer satisfaction
Constructor named sole Customers’ Choice in 2025 Gartner Peer Insights report for search and product discovery, earning perfect user rating.
A CX Measurement Gap That Has Been Circling for Years
Last month
#
customer satisfaction
CX leaders are drowning in data yet missing early friction, as outdated metrics fail to reveal hidden effort across complex journeys.
Tech & culture woes plague UK MSPs after M&A deals
Last month
#
customer satisfaction
UK MSPs say post-merger tech and culture clashes are pushing up costs, delaying EBITDA gains and risking client disruption, POPX warns.
Exposing the risks of customer churn using a connected graph
Last month
#
customer satisfaction
Australian firms are using connected graphs to uncover hidden churn risks, predicting departures earlier and sharpening loyalty strategies.
Veeam appoints new leaders to drive data resilience push
Last month
#
customer satisfaction
Veeam reshapes its top team with three senior hires to sharpen its global data resilience, security and AI-driven growth strategy.
Dynatrace wins top observability & cloud security nods
Last month
#
customer satisfaction
Dynatrace wins dual accolades as Gartner customers’ choice and ISG Leader for observability and cloud-native security in 2025 reports.
Keyloop to buy Motortech.ai to boost dealer AI tools
Last month
#
customer satisfaction
Keyloop moves to acquire Motortech.ai, aiming to embed its AIME conversational agent across Fusion tools used by car dealers worldwide.
8x8 extends Secure Pay for global digital payments
Last month
#
customer satisfaction
8x8 expands Secure Pay globally, unifying compliant digital payments and AI-led outreach across its customer experience platform.
Grundfos unveils smart pump controller for bore water
Last month
#
customer satisfaction
Grundfos has launched a smart CU 302 pump controller in Australia, adding wireless monitoring to stabilise bore water pressure in homes.
Finance teams - it’s time to step away from the spreadsheets
Last month
#
customer satisfaction
Finance teams clinging to spreadsheets risk cash flow chaos, poor forecasting and lost talent as automated AR tools rapidly raise the bar.
UK retailers target delivery fixes to lift loyalty
Last month
#
customer satisfaction
UK retailers are racing to fix parcel delivery failures as squeezed shoppers demand smoother service and loyalty becomes harder to win.