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Targa Telematics launches AI vehicle delivery monitoring
Digital Transformation

Targa Telematics launches AI vehicle delivery monitoring

Leasing firms could cut delays and insurance risks as new software spots delivery errors and missing paperwork before contracts begin.

By Mark Tarre • 4 min read • Last week
Talkdesk launches proactive AI agents for retail, finance
Digital Transformation

Talkdesk launches proactive AI agents for retail, finance

Retailers and lenders could recover lost sales and automate compliance-heavy outreach as Talkdesk expands AI beyond inbound service tasks.

By Karen Joy Bacudo • 3 min read • Last week
Zendesk pledges USD $100 million to boost startup scheme
Software-as-a-Service

Zendesk pledges USD $100 million to boost startup scheme

The two-year pledge is aimed at easing early software costs for founders and tightening Zendesk's grip on startup buying decisions.

By Mark Tarre • 4 min read • Last week
Zendesk names Tifenn Dano Kwan as Chief Marketing Officer
Software-as-a-Service

Zendesk names Tifenn Dano Kwan as Chief Marketing Officer

The hire underscores Zendesk's push to turn surging AI bookings into revenue, with demand set to top USD $400 million next year.

By Sofiah Nichole Salivio • 4 min read • Last week
GoTo launches unified AI customer experience platform
Unified Communications

GoTo launches unified AI customer experience platform

Small businesses could cut support complexity as the new system links calls, chat and AI tools in one place, helping staff manage customers faster.

By Joseph Gabriel Lagonsin • 3 min read • Last week
UiPath named Leader in Forrester document mining wave
Digital Transformation

UiPath named Leader in Forrester document mining wave

Forrester's praise could strengthen UiPath's pitch to firms seeking a single platform for document-heavy workflows, governance and AI agents.

By Sean Mitchell • 4 min read • Last week
Kore.ai launches Artemis AI platform on Microsoft Azure
Data Protection

Kore.ai launches Artemis AI platform on Microsoft Azure

Enterprises under pressure to prove AI returns may gain tighter controls as Kore.ai's Artemis moves from pilots to production on Microsoft Azure.

By Sean Mitchell • 5 min read • Last week
Pattern launches Pi AI engine for eCommerce brands
Data Analytics

Pattern launches Pi AI engine for eCommerce brands

The platform gives brands real-time, audited automation across marketplaces, with human approval required for some actions and millions already completed.

By Sean Mitchell • 4 min read • Last week
8x8 sees surging AI demand as usage revenue jumps 70%
Software-as-a-Service

8x8 sees surging AI demand as usage revenue jumps 70%

Businesses are shifting to AI-led customer service, lifting 8x8's usage-based revenue by more than 70% in the quarter.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Stories from Other Regions

Customer service stories

Zoho launches MCP server for for AI payment access
Data Protection

Zoho launches MCP server for for AI payment access

Businesses can now handle refunds, payment links and transaction checks in Zoho Payments through AI prompts, via an open protocol linking chat tools.

By Karen Joy Bacudo • 3 min read • Last week
AI delivers measurable gains at Coles, bank & law firm
Data Protection

AI delivers measurable gains at Coles, bank & law firm

Australian firms are starting to reap AI gains in productivity and customer service, but trust and pricing models are now under pressure.

By Mark Tarre • 4 min read • Last week
Persistent & Kong team up on enterprise AI control layer
Data Protection

Persistent & Kong team up on enterprise AI control layer

As firms move AI into production, the tie-up aims to help them control data, access and compliance across hybrid clouds.

By Sofiah Nichole Salivio • 4 min read • Last week
Disabled shoppers face widespread barriers, study finds
Customer Experience

Disabled shoppers face widespread barriers, study finds

Widespread access failures are driving disabled shoppers away, with 38% abandoning purchases and most avoiding brands after bad experiences.

By Mark Tarre • 4 min read • Last week
Australian SMEs adopt AI but lag on workflow change
Digital Transformation

Australian SMEs adopt AI but lag on workflow change

Most Australian SMEs are still using AI for emails and drafting, leaving manual workflows intact despite growing board pressure for change.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Samsung to open three new stores in Canadian malls
Wearables

Samsung to open three new stores in Canadian malls

The expansion will give Canadian shoppers more places to test Galaxy AI devices, get support and buy Samsung products before year-end.

By Joseph Gabriel Lagonsin • 3 min read • Last week
Dojo warns of AI fake receipts fuelling refund fraud
Identity and Access Management

Dojo warns of AI fake receipts fuelling refund fraud

Refund teams face a growing fraud risk as AI-made receipts become harder to spot and more widely used in disputes.

By Joseph Gabriel Lagonsin • 3 min read • Last week
AI tools cut hospitality bookkeeping pressure in Australia
Data Analytics

AI tools cut hospitality bookkeeping pressure in Australia

Tight margins and labour shortages are pushing cafés, restaurants and bars to automate receipts and invoices, cutting hours of admin work.

By Mark Tarre • 5 min read • Last month