Customer service stories - Page 20

Bluechip Infotech New Zealand celebrates 30 years in IT distribution, evolving from a small operation into a major industry player under Chris Fitzgerald's leadership.

Marcura has unveiled a comprehensive upgrade to its services, integrating AI-powered automation to enhance efficiency in the maritime sector.

When network outages occur, effective communication becomes crucial; organisations must act swiftly to reassure customers and preserve trust.

A landmark ownership deal has secured CDC's AUD $17 billion valuation, ensuring its sovereign status while enabling significant growth in data centre operations.

Pegasystems has launched the Pega Agent Experience, a suite of API capabilities aimed at enhancing AI agents' efficiency in automation and orchestration.

Oracle NetSuite has unveiled new generative AI features aimed at boosting operational efficiency for businesses across Australia and New Zealand.

Babeltext launches an AI-driven messaging platform aimed at breaking language barriers, enabling real-time communication in 195 languages for global users.

WatchGuard Technologies has joined the Amazon Web Services ISV Accelerate Program to enhance its global cybersecurity offerings via the AWS Marketplace.

Freshworks has appointed Venki Subramanian as Senior Vice President of Product Management for Customer Experience, aiming to enhance its offerings for over 68,000 clients.

Rimini Street has garnered multiple prestigious awards, including the Trust Radius 2025 Buyer's Choice, recognising its excellence in client service and support.

FourKites has launched its Intelligent Control Tower, leveraging real-time data and AI to transform supply chain management and enhance operational efficiency.

In response to TikTok's Messaging Ads launch in New Zealand, Respond.io has introduced an AI-driven solution to help businesses streamline communication.

Motorola Solutions is set to acquire Theatro, a Texas-based firm specialising in AI-driven software for frontline workers, enhancing safety and productivity.

Integrity360 has acquired South African cybersecurity firm Nclose, enhancing its global presence and expanding its staff to over 180 in the region.

Artificial intelligence is transforming the hospitality sector in Australia, with 85% of operators embracing AI to enhance efficiency and guest experience.

Spreetail has launched a profit-sharing initiative, Shareback, to reward top partners who exceed profit expectations with a share of unexpected margins.

Matthias Goehler of Zendesk forecasts that by 2025, enterprises will require stringent AI governance amid a 250% surge in shadow AI usage.

Proto has unveiled the first autonomous AI-powered holographic conversational agents at AWS re:Invent, showcasing groundbreaking multi-agent AI technology.

Devoli has integrated automation bots in its Customer Success and Finance teams, improving efficiency and 24/7 service without rising costs.

Twilio has been named a leader in the IDC MarketScape for Worldwide Customer Data Platforms for B2C users for 2024-2025, highlighting its innovative solutions.