Customer service stories - Page 33
Artificial intelligence top priority for organisations, but challenges remain
Mon, 3rd May 2021
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crm
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martech
Organisations in the Asia Pacific region are leading in the adoption of artificial intelligence, according to a survey by Juniper Networks.
NICE releases an AI-powered self-service platform
Fri, 23rd Apr 2021
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crm
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data analytics
NICE launches AI-powered self-service platform CXone Expert to improve customer experience and reduce frustration.
Vodafone New Zealand first Kiwi business to receive specialised AWS accreditation
Mon, 19th Apr 2021
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crm
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uc
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hyperscale
Vodafone New Zealand has been accepted into the Amazon Connect Service Delivery Program, making it the first business in Aotearoa to be awarded this status.
Why better API monitoring is critical for achieving quality customer service
Fri, 9th Apr 2021
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crm
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martech
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api
API monitoring is crucial for maintaining application performance. Adaptive API monitoring offers unprecedented visibility and testing capabilities.
'Conversational service automation' firm Uniphore raises $140m
Fri, 9th Apr 2021
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cx
Uniphore secures US$140m in funding to develop conversational service automation technologies and achieve 200% headcount growth.
Video: 10 Minute IT Jams - Enghouse Interactive on the latest contact centre trends
Thu, 18th Mar 2021
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uc
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cx
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martech
Today we're highlighting Enghouse Interactive, a company that strives to be one of the world's leading providers of contact centre technologies.
Building a business case for observability
Wed, 3rd Mar 2021
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crm
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martech
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customer service
Investing in observability can help businesses deliver seamless customer experiences, but conveying its ROI is a challenge for CTOs.
Citrix recognised in TSIA assisted support certifications
Tue, 19th Jan 2021
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virtualisation
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crm
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daas
TSIA names Citrix a recipient of Global Rated Outstanding Assisted Support certifications for its customer support excellence.
Pega acquires speech analytics firm Qurious.io
Wed, 13th Jan 2021
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crm
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martech
Pega is acquiring Qurious.io, a cloud-based speech analytics company, to enhance its software portfolio and improve customer service.
EncompaaS brings on new chief customer officer as part of growth strategy
Wed, 23rd Dec 2020
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crm
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uc
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paas
EncompaaS, the cloud-based compliance platform, has appointed David Gould as chief customer officer, with an intention to boost the company's global presence.
Adyen collaborates with Microsoft to accelerate payments innovation
Fri, 18th Dec 2020
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crm
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martech
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commerce systems
Adyen has expanded its collaboration with Microsoft with the intention of delivering network token optimisation.
Zendesk, WhatsApp enter partnership to expand customer service offerings
Thu, 12th Nov 2020
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crm
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martech
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whatsapp
Zendesk partners with WhatsApp to enhance CRM solutions, enabling businesses to provide real-time support through WhatsApp, Messenger, and Instagram.
On October 28, go from CX starter to champion with Zendesk
Tue, 13th Oct 2020
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crm
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cx
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martech
Discover the secrets to exceptional customer service with leading software company Zendesk in an exclusive online event on 28 October.
Blue Prism launches Service Assist to empower contact centres
Fri, 9th Oct 2020
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crm
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martech
Blue Prism introduces Service Assist, a new tool set to enhance call centre efficiency and customer satisfaction through automation and real-time insights.
Avaya brings Device as a Service offering to more businesses around the world
Mon, 13th Jul 2020
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crm
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martech
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avaya
Avaya expands its Device as a Service offering to nine new markets, following 200% growth in subscription-based services.
CareAR integrates AR support solution with ServiceNow
Tue, 30th Jun 2020
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crm
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martech
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ar, vr & metaverse
CareAR is an augmented reality visual support platform that helps enterprises add AR capabilities to their service experience.
deVere responds to growing demand for fintech solutions with new app
Tue, 23rd Jun 2020
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crm
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fintech
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martech
deVere Group launches Ident Me app for secure identity verification and notary services, adding to its fintech portfolio.
AI is powering a shift in digital customer engagement
Wed, 6th May 2020
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crm
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martech
AI-driven digital employees are revolutionising customer engagement as companies adapt to post-pandemic demands, cutting costs and boosting satisfaction.
How companies can use emerging CX technologies to improve customer retention
Mon, 20th Apr 2020
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cx
Aussie firms adopt new CX tech amidst economic strain, seeking to prevent customer loss and enhance engagement.
Google Cloud launches COVID-19 rapid response programme
Thu, 9th Apr 2020
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crm
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hyperscale
Google Cloud has launched a Rapid Response Virtual Agent tool to help organisations manage a surge in customer queries amid COVID-19.