Customer service stories - Page 37

​Traditional support channels were designed for the customer of yesteryear. This company has released a new software offering to address the issue.

CEOs aim for better customer experience, but poor technology management continues to disappoint, says journalist.

Customer-centric cultures are the key to competitive advantage, revenue and great experiences, that's what Qualtrics has found.

Customer experience will be more important than price and product as key brand differentiators, according to a report by Walker Information.

Sky TV using Netcracker technology to upgrade its back-office customer relationship management and revenue streams.

CompTIA launches Managed Services Client Lifecycle tool to help MSPs boost customer acquisition, retention, and growth.

Honeywell recently launched a new clinical mobile device that connects hospital staff to the digital resources they need.

LogMeIn recently announced a new release of BoldChat, its live chat and omni-channel customer engagement solution.

Air New Zealand is using robotic technology from Invert Robotics to remotely inspect its fleet of aircraft, ensuring safety for employees and customers.

Kiwi tech company Conbrio, known for stellar customer service, has streamlined operations for Telnet, a leading NZ contact centre since 1996.

Zendesk has been recognized as a leader in Gartner's 2016 CRM Customer engagement report, the only company to move quadrants this year.

Touchpoint Group's Ipiphany AI program pioneers simultaneous text, speech and machine learning to help customers better understand customer behaviour.

Fusion5, recently crowned Customer Relationship Management Partner of the Year by Microsoft New Zealand, solidifies its position as a top CRM contender.

Unified Brand expands digital signage market through partnership with Rise Vision. More applications to be released. #digitalcontent #partnership.

Companies must champion customer experience to prevail, says Qualtrics MD Bill McMurray, outlining a vital six-step strategy for success.

Zendesk launches Basic Voice offering reliable phone support for companies of any size as part of its omnichannel support strategy.

Skinny and 2Degrees have been named New Zealand's top mobile service providers, maintaining high consumer satisfaction in prepay and plan categories.

The transformation programme follows feedback from 5,500 NZers and ACC staff who wanted to see ACC be more responsive and transparent.

Chris Tithof spearheads Unit4's push in ANZ, targeting 'people-centric' sectors as they aim for a bold 100% growth.

Nearly half of customers will switch to a competitor within a day of receiving poor customer service, according to new research.