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Digital Assistants stories

Unit4 unveils Ava AI agent to automate ERP workflows in Teams
Unified Communications

Unit4 unveils Ava AI agent to automate ERP workflows in Teams

Unit4 launches Ava, an AI agent for ERPx integrated with Microsoft Teams, aiming to automate half of ERP tasks and enhance workflow productivity.

By Catherine Knowles • 3 min read • Wed, 7th May 2025
Alibaba launches Qwen3, open-source AI for global developers
Artificial Intelligence

Alibaba launches Qwen3, open-source AI for global developers

Alibaba has open-sourced Qwen3, a new large language model series with up to 235B parameters, supporting 119 languages and advanced hybrid reasoning.

By Jed Nykolle Harme • 3 min read • Mon, 5th May 2025
Oracle achieves leader status in Gartner 2025 AI quadrant
Customer Relationship Management

Oracle achieves leader status in Gartner 2025 AI quadrant

Oracle has been recognised as a Leader in the 2025 Gartner Magic Quadrant for Talent Acquisition, praised for its AI-driven recruiting platforms.

By Sean Mitchell • 3 min read • Fri, 11th Apr 2025
NVIDIA explains how NIMs will revolutionise generative AI deployment
Unified Communications

NVIDIA explains how NIMs will revolutionise generative AI deployment

At COMPUTEX 2024, NVIDIA CEO Jensen Huang has unveiled more details of the development building blocks they're calling NVIDIA NIMs.

By Sean Mitchell • 4 min read • Tue, 4th Jun 2024
Dell expands AI Factory with NVIDIA for advanced innovation
Unified Communications

Dell expands AI Factory with NVIDIA for advanced innovation

Dell Technologies expands its AI Factory with NVIDIA, launching new servers and services to accelerate AI innovation, including the high-density PowerEdge XE9680L.

By Sean Mitchell • 3 min read • Tue, 21st May 2024
Oracle boosts customer experience with generative AI in Cloud CX platform
Unified Communications

Oracle boosts customer experience with generative AI in Cloud CX platform

Oracle adds generative AI capabilities to its Fusion Cloud Customer Experience platform to enhance customer service.

By Sean Mitchell • 3 min read • Wed, 20th Sep 2023
Zoom launches generative AI assistant Zoom AI Companion
Unified Communications

Zoom launches generative AI assistant Zoom AI Companion

The new generative AI-powered assistant helps improve collaboration and productivity and is included at no extra cost for paid customers.

By Gaurav Sharma • 5 min read • Thu, 7th Sep 2023
Hands-on Review: Poly Voyager 4320 UC headset
Gaming

Hands-on Review: Poly Voyager 4320 UC headset

The headset is made from black plastic with a flexible metal headband, which can extend to fit. Even when extended, the headband feels very robust.

By Darren Price • 4 min read • Thu, 27th Oct 2022
AI is powering a shift in digital customer engagement
Customer Relationship Management

AI is powering a shift in digital customer engagement

AI-driven digital employees are revolutionising customer engagement as companies adapt to post-pandemic demands, cutting costs and boosting satisfaction.

By Caroline Francis • 4 min read • Wed, 6th May 2020
Soul Machines launches Kiwi 'digital helper' in response to COVID-19 crisis
Unified Communications

Soul Machines launches Kiwi 'digital helper' in response to COVID-19 crisis

Soul Machines has unveiled Bella, a New Zealand-oriented digital helper to provide timely, accessible information during the COVID-19 crisis.

By Catherine Knowles • 3 min read • Fri, 17th Apr 2020

Stories from Other Regions

Digital Assistants stories

AI set to drive USD $1.6T in retail sales this holiday
Customer Experience

AI set to drive USD $1.6T in retail sales this holiday

AI-driven tools are forecast to boost holiday retail sales to USD $1.6 trillion, reshaping shopping with personalised recommendations and blended online-in-store experiences.

By Jed Nykolle Harme • 4 min read • Fri, 11th Jul 2025
Exclusive: Zoho pushes AI frontier with privacy-first agentic tools
Customer Relationship Management

Exclusive: Zoho pushes AI frontier with privacy-first agentic tools

Zoho launches privacy-first AI agents that automate complex tasks, enhancing business workflows without compromising customer data security or adding extra costs.

By Melania Watson • 4 min read • Tue, 24th Jun 2025
Krutrim unveils India's first agentic AI assistant - Kruti
Biometrics

Krutrim unveils India's first agentic AI assistant - Kruti

Krutrim unveils Kruti, India's first agentic AI assistant, launching on 12 June to perform tasks in 11+ Indian languages across Ola ecosystem and beyond.

By Sean Mitchell • 4 min read • Thu, 12th Jun 2025
AI & IT systems crucial for retail success on Black Friday
Digital Transformation

AI & IT systems crucial for retail success on Black Friday

As Black Friday looms, retailers face the dual challenge of IT resilience and consumer trust in AI, with only 10% of UK shoppers keen to use AI tools.

By Catherine Knowles • 3 min read • Thu, 28th Nov 2024
Australians embrace AI chatbots for holiday shopping rush
Customer Experience

Australians embrace AI chatbots for holiday shopping rush

A recent survey shows that Australians are increasingly favouring AI chatbots for holiday shopping, with half of young adults keen to use them this year.

By Melania Watson • 3 min read • Wed, 20th Nov 2024
Derby Council & ICS.AI boost AI transformation with GBP £7m project
Unified Communications

Derby Council & ICS.AI boost AI transformation with GBP £7m project

Derby City Council and AI industry leader ICS.AI have ramped up their partnership with a GBP £7 million, four-year project, leveraging AI to transform public services and boost efficiency.

By Kaleah Salmon • 3 min read • Wed, 6th Mar 2024
AI revolutionises CXin Australian firms, reveals Zendesk
Unified Communications

AI revolutionises CXin Australian firms, reveals Zendesk

Zendesk's 2024 report reveals a rise in the use of AI by Australian firms, surpassing the global average, to revolutionise and personalise customer experiences.

By Shannon Williams • 3 min read • Tue, 23rd Jan 2024
Advancements in AI tipped to transform telecoms sector in 2024
Unified Communications

Advancements in AI tipped to transform telecoms sector in 2024

AI advancements, specifically Large Language Models, are set to reshape the telecom industry in 2024, predicts a Senior Consultant at Teradata.

By Sean Mitchell • 3 min read • Sat, 16th Dec 2023