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Digital Channels stories

The next eCommerce interface may not be a screen
Wearables

The next eCommerce interface may not be a screen

AI agents could soon handle shopping, payments and support in the background, forcing businesses to strengthen trust as screens fade from view.

By Bobby Joseph • 6 min read • Last month
Corsearch names Nicholas Langeveld as Chief Revenue Officer
Software-as-a-Service

Corsearch names Nicholas Langeveld as Chief Revenue Officer

Pressure on brands from counterfeits and online fraud is driving Corsearch's commercial reset as Nicholas Langeveld takes over revenue leadership.

By Joseph Gabriel Lagonsin • 3 min read • Last month
SiteMinder launches AI engine to fix hotel distribution
Software-as-a-Service

SiteMinder launches AI engine to fix hotel distribution

Hotels could lose bookings from broken channel links and unmapped rooms, as SiteMinder's new AI tool flags distribution errors before approval.

By Sean Mitchell • 4 min read • Last month
PCI Pal launches MCP server for secure AI payments
Data Protection

PCI Pal launches MCP server for secure AI payments

Banks and contact centres can now let AI agents take payments without exposing card data, while keeping PCI-DSS controls intact.

By Karen Joy Bacudo • 3 min read • Last month
Quiq launches Voice Assist for live customer calls
Software-as-a-Service

Quiq launches Voice Assist for live customer calls

The new tool could cut handling time by letting agents send messages and complete tasks during live calls without leaving one conversation record.

By Joseph Gabriel Lagonsin • 4 min read • Last month
The Great Content Collapse is already here. Is your marketing team ready?
Customer Experience

The Great Content Collapse is already here. Is your marketing team ready?

Marketing teams face weaker trust and tougher discovery as AI-generated content floods channels and answer engines shape first impressions.

By Sam Hoare • 5 min read • Mon, 24th Aug 2026
Ecommpay shortlisted in three Fin.Tech Marketing awards
Artificial Intelligence

Ecommpay shortlisted in three Fin.Tech Marketing awards

Recognition for Ecommpay's rebrand and AI-led marketing comes as the payments firm is named a finalist in three award categories.

By Sofiah Nichole Salivio • 3 min read • Fri, 21st Aug 2026

Stories from Other Regions

Digital Channels stories

Embers Credit Union goes live with MANTL loan origination
Digital Transformation

Embers Credit Union goes live with MANTL loan origination

The Michigan credit union is aiming to cut loan handling time and simplify member service by using one platform for deposits and borrowing.

By Karen Joy Bacudo • 4 min read • Last month
Banks boost AI surveillance but operational gaps stay
Digital Transformation

Banks boost AI surveillance but operational gaps stay

Higher AI spending is doing little to cut false positives, as most banks still run alert-heavy surveillance systems, a survey found.

By Karen Joy Bacudo • 4 min read • Last month
People First Bank launches Backbase digital platform
Digital Transformation

People First Bank launches Backbase digital platform

The staged rollout aims to smooth the merger of two legacy systems for 750,000 customers as the bank overhauls online banking.

By Karen Joy Bacudo • 4 min read • Last month
Lumin Digital launches M&A readiness framework for banks
Software-as-a-Service

Lumin Digital launches M&A readiness framework for banks

Financial institutions face lower merger disruption as Lumin Digital adds a structured migration service for acquisitions and post-launch support.

By Karen Joy Bacudo • 4 min read • Last month
Raiz cuts account opening times with Alkami platform
Digital Transformation

Raiz cuts account opening times with Alkami platform

Members now open and fund accounts far faster as Raiz slashed online onboarding from up to nine days to about four minutes.

By Karen Joy Bacudo • 4 min read • Last month
Tri City National Bank goes live with Alkami platform
Digital Transformation

Tri City National Bank goes live with Alkami platform

Smaller lenders are turning to unified digital tools as Tri City brings account opening, banking and marketing onto one platform.

By Karen Joy Bacudo • 4 min read • Last month
Australians want embedded travel cover, Cover Genius says
Fintech

Australians want embedded travel cover, Cover Genius says

Three in four Australians would switch booking platforms for automatic travel cover, as trust in AI-led protection decisions remains low.

By Sean Mitchell • 4 min read • Wed, 26th Aug 2026
Qualcom lifts Northern Ireland revenue 30% on retail demand
Data Protection

Qualcom lifts Northern Ireland revenue 30% on retail demand

Retailers' shift to secure digital payments and ordering systems helped lift annual revenue in Northern Ireland by 30%, with five jobs added.

By Sean Mitchell • 3 min read • Tue, 25th Aug 2026
HM Land Registry picks Route 101 for cloud contact centre
Software-as-a-Service

HM Land Registry picks Route 101 for cloud contact centre

Around 660 staff across five sites will move to a single UK-hosted platform as HM Land Registry seeks faster, more secure support.

By Sean Mitchell • 4 min read • Tue, 25th Aug 2026
Consumers may switch banks over authentication, says survey
Multi-factor authentication

Consumers may switch banks over authentication, says survey

Fraud controls are becoming a deal-breaker, with more than two in five consumers saying they could switch banks over authentication alone.

By Karen Joy Bacudo • 3 min read • Tue, 25th Aug 2026