Digital Experience (DX) stories

SER Group has acquired Sweden's Metaforce to enhance its Doxis platform with AI-driven tools for automating and personalising customer communications.

LogicMonitor has acquired Catchpoint, merging AI and Internet performance data to enhance predictive IT monitoring across cloud and network layers.

Netskope has partnered with PT Securite Asia Indonesia to enhance cybersecurity services for organisations across Indonesia, focusing on finance and government sectors.

CES poses PR challenges with its post-holiday timing, but strategic media engagement and pre-event briefings can boost long-term tech exposure.

Contextual AI enhances user trust by delivering timely, intuitive experiences that simplify tasks and support smarter decisions across sectors like recruitment and fintech.

Elastic has been named a leader in the IDC MarketScape 2025 for observability platforms, praised for its scalable architecture and AI-driven data management tools.

Progress Software unveils Agentic RAG for Sitefinity, enabling AI-driven dynamic web content tailored to each visitor's context and intent.

Progress Software launches Agentic RAG for Sitefinity, an AI-driven tool for real-time, personalised content delivery with compliance controls, now in early access.

Kaseya forecasts AI risks, job cuts, and growth opportunities as managed service providers adapt to evolving tech, cybersecurity, and sustainability demands.

Progress Software launches Agentic RAG for Sitefinity, an AI tool enabling real-time, personalised web content tailored to user prompts and queries.

Progress Software launches Agentic RAG for Sitefinity, an AI-powered CMS offering dynamic, personalised web content in real time for enterprises.

New Relic has been named a Leader in Gartner’s 2025 Magic Quadrant for Digital Experience Monitoring, marking its second consecutive year in this top position.

Euromonitor forecasts rising demand for comfort, authentic self-expression, cutting-edge wellness, and greater East Asian brand influence by 2026 amid global shifts.

Australian public sector can match private sector digital experiences by adopting interoperable platforms, unified channels, shared tools, and AI to enhance service delivery.

ControlUp has launched customisable dashboards in its ONE platform, offering real-time and historical data insights to enhance digital employee experience management.

Conviva has been recognised as a Visionary in Gartner's 2025 Magic Quadrant for Digital Experience Monitoring, highlighting its innovative analytics platform.

Datadog has been named a Leader in Gartner's 2025 Magic Quadrant for Digital Experience Monitoring, marking the second consecutive year of recognition.

Dynatrace has been named a Leader again in Gartner's 2025 Magic Quadrant for Digital Experience Monitoring, recognised for its vision and execution.

Amplitude launches its Model Context Protocol server and expands AI Agents beta to all customers, enhancing behavioural data use in AI tools like Claude.

Aware Super names Richard Exton as Chief Technology and Data Officer to boost AI and digital services for 1.2 million members from November.