Empathy stories
A survey finds 80% of UK students fear AI could cause job losses, amid a 30% drop in entry-level roles and rising student debt averaging GBP £53,000.
Education and recruitment leaders urge AI to support, not replace, humans, emphasising ethics, creativity and oversight in tech-driven sectors.
Nearly a third of UK entry-level jobs have vanished since 2022, as 80% of Gen Z fear AI may endanger their future career prospects.
Nimbl predicts AI will create new job roles and growth, transforming the workforce with personalised services rather than causing redundancies.
Skillsoft partners with Salesforce to launch AI-powered training within its platform, aiming to close skill gaps in customer support teams and enhance service quality.
A recent Calabrio report finds that while 98% of contact centres utilise AI, 61% of leaders struggle with balancing efficiency and empathy in customer interactions.
A new global study by Workday reveals AI as a driver of workplace skills enhancement, with workers embracing human traits like empathy as vital for future success.
New research by Workday reveals that artificial intelligence could boost demand for human skills such as empathy and ethical decision-making, challenging fears of job loss.
A new Zendesk report reveals that companies adopting AI are crucial for enhancing customer experience, with APAC seeing up to 63% rise in cross-selling revenue.
As the tech industry embraces AI, in-person leadership programmes are resurging, fostering vital human connections and deeper learning experiences.
Live Group has unveiled Envoku, an AI-driven platform aimed at revolutionising audience engagement and personalisation for businesses and event organisers.
The contact centre industry is poised for transformation in 2025, with a predicted rise in demand for human interaction as consumer preferences shift.
AI is easing administrative tasks in personal insurance advice, allowing advisers more time for human conversations during clients' toughest moments.
A report finds 76% of Australian and US workers believe psychedelics boost creativity, with 52% noting long-term leadership benefits in the workplace.
Women and neurodiverse individuals are reshaping emerging tech, bringing empathy and fresh perspectives to innovation and engineering careers.
Research from Ventrica reveals positive customer service boosts spending by up to GBP £100 per interaction, with consumers favouring human contact over AI.
In times of crisis, brands can salvage their reputations by prioritising empathy and transparency, transforming potential outages into trust-building moments.
A new Zendesk report highlights the crucial role of personalised AI in enhancing customer loyalty for UK firms amid evolving consumer expectations.
A new report reveals that AI usage among Australian workers surged to 69% in 2024, enhancing work-life balance for 59%, yet training gaps persist.
As AI transforms marketing, blending technology with human connection is vital. Storytelling, empathy, and authenticity are the keys to success.
