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Netcall & Box launch AI integration for digital services
Document Management

Netcall & Box launch AI integration for digital services

Organisations could cut manual work and keep sensitive records governed as Jadu taps Box content directly for AI-driven self-service portals.

By Sofiah Nichole Salivio • 4 min read • Today
Australia cyber attacks rise 39% as ransomware grows
Ransomware

Australia cyber attacks rise 39% as ransomware grows

Ransomware claims hit a record 1,063 victims in October, even as Australian organisations still faced 2,117 cyber attacks a week, up 39% year on year.

By Mara Sugue • 4 min read • Today
agentic AI seen as biggest customer engagement shift
Software-as-a-Service

agentic AI seen as biggest customer engagement shift

Technical staff at Infobip Shift 2026 said autonomous AI agents are reshaping service journeys and making reskilling more valuable than new coding languages.

By Regine Laguilles • 4 min read • Today
Your next enterprise customer will ask an AI for a shortlist of IT partners. Here's what it reads
Manufacturing

Your next enterprise customer will ask an AI for a shortlist of IT partners. Here's what it reads

AI assistants are already shaping vendor shortlists for IT buyers, making third-party lists, specific service pages and reviews more decisive than search rankings.

By Joseph Tannous • 5 min read • 2 days ago
Zendesk moves beyond ticket closures with outcome-based AI
Customer Experience

Zendesk moves beyond ticket closures with outcome-based AI

The new platform charges only when AI resolves an issue, pushing support teams to measure success by customer outcomes rather than ticket counts.

By Anthony Caruana • 4 min read • Yesterday
Morgan Stanley adds loan deposit feature via Hyperlayer
Risk & Compliance

Morgan Stanley adds loan deposit feature via Hyperlayer

Wealth Management clients can now receive securities-based loan proceeds into existing Morgan Stanley accounts, with restrictions enforced automatically.

By Sofiah Nichole Salivio • 3 min read • Yesterday

Stories from Other Regions

Financial Services stories

Apex names Claire Ross to lead Australia superannuation
Regulation

Apex names Claire Ross to lead Australia superannuation

Apex gains a veteran superannuation executive as it expands in Australia, where providers face tighter oversight and rising service demands.

By Mara Sugue • 3 min read • Today
Experian adds Solidatus lineage tools to Aperture Data
Data governance

Experian adds Solidatus lineage tools to Aperture Data

The integration is aimed at firms under regulatory and AI scrutiny, helping them trace data changes and see which reports or systems could be affected.

By Sean Mitchell • 4 min read • Today
RDVCC details fees & identity rules for virtual cards
Crypto

RDVCC details fees & identity rules for virtual cards

Users must clear identity checks before opening RDVCC virtual cards, while deposits start at 35 USDT and card fees begin at $1.

By Karen Joy Bacudo • 4 min read • Today
Oobit adds Cash App deposits for US stablecoin users
Crypto

Oobit adds Cash App deposits for US stablecoin users

The integration aims to cut the steps needed to spend stablecoins, letting US customers move Cash App balances into Oobit as USDT or USDC.

By Karen Joy Bacudo • 4 min read • Today
MobileSphere adds verified financial texts to SLYNUMBER
Data Privacy

MobileSphere adds verified financial texts to SLYNUMBER

The update aims to help SLYNUMBER users spot recognised banking texts more quickly, as scam messages continue to muddy trust in SMS alerts.

By Karen Joy Bacudo • 3 min read • Today
UK firms spend on AI without clear returns, study finds
Digital Transformation

UK firms spend on AI without clear returns, study finds

Most UK businesses are failing to measure AI returns, with 83% of decision-makers saying they have spent without clear evidence of value.

By Karen Joy Bacudo • 4 min read • Yesterday
GBG adds Realeyes face verification to Go platform
Biometrics

GBG adds Realeyes face verification to Go platform

Businesses can now use a three-second selfie to recheck users in GBG Go, helping curb promo abuse and account takeover without restarting KYC.

By Regine Laguilles • 4 min read • 2 days ago
Flexxon wins CyberCall backing for AI Armour gateway
Data centers

Flexxon wins CyberCall backing for AI Armour gateway

The funding will help the Singapore cybersecurity company build hardware-based protections for AI agents that can otherwise be hijacked at machine speed.

By Karen Joy Bacudo • 4 min read • 2 days ago
The trust factor: why your blockchain infrastructure matters in the AI era
Hyperscale

The trust factor: why your blockchain infrastructure matters in the AI era

As AI decisions become harder to audit, firms are being pushed to prove data provenance and avoid scaling bad inputs across their operations.

By DVS Shiv Kumar • 4 min read • 2 days ago
Sunlife Asia rolls out Gemini to advisors across Asia
Digital Transformation

Sunlife Asia rolls out Gemini to advisors across Asia

Advisors in five Asian markets should spend less time on administration as the insurer embeds Google Workspace with Gemini into daily client work.

By Karen Joy Bacudo • 3 min read • 2 days ago
Canada launches real-time rail with 8 partners, no major banks
Fintech

Canada launches real-time rail with 8 partners, no major banks

Payments Canada says the new 24-hour network could speed funds to businesses and households, with access reaching more than nine in 10 Canadians within a year.

By Jake MacAndrew • 4 min read • 3 days ago
US consumers trust AI customer service if issues resolve
Customer Experience

US consumers trust AI customer service if issues resolve

Trust, not novelty, now determines whether Americans will accept AI support, with preference rising when customers know their issue will be resolved.

By Sofiah Nichole Salivio • 4 min read • 3 days ago