Gartner stories - Page 1
Agentic AI and Saas - The next chapter in CX
Today
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saas
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digital transformation
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cx
Agentic AI is set to revolutionise SaaS customer service by autonomously resolving 80% of common issues, transforming user experience by 2029.
AvePoint launches new command centres to boost cloud resilience
Today
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data protection
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digital transformation
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ai
AvePoint updates its Confidence Platform with new command centres to enhance cloud resilience, cost optimisation, and AI governance for enterprises globally.
Over 40% of agentic AI projects set for cancellation by 2027
Yesterday
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digital transformation
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rpa
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risk & compliance
Over 40% of agentic AI projects are predicted to be cancelled by 2027 due to costs, unclear value, and risk issues, finds Gartner research.
SAS Viya named emerging leader in Gartner GenAI market report
Yesterday
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genai
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data privacy
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llms
SAS Viya has been named an Emerging Leader by Gartner for its generative AI platform, praised for lifecycle management and responsible innovation features.
Oracle named leader in Gartner’s 2025 analytics quadrant again
2 days ago
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saas
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data analytics
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digital transformation
Oracle has been named a Leader in Gartner’s 2025 Magic Quadrant for Analytics and Business Intelligence Platforms for the second year running, highlighting its AI-driven analytics.
Netskope expands Microsoft partnership to boost AI data security
Last week
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firewalls
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data protection
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network security
Netskope expands its partnership with Microsoft to integrate data security across cloud and AI environments, enhancing protection for enterprise users.
Securonix & Prophecy join forces to streamline SIEM security data
Last week
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siem
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cloud security
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advanced persistent threat protection
Securonix and Prophecy have partnered to integrate Snare Suite with Securonix’s platform, boosting security data intake and threat detection across hybrid IT systems.
Gartner: Generative AI to power 75% of analytics by 2027
Last week
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data analytics
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digital transformation
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supply chain
By 2027, generative AI will power 75% of new analytics content, transforming business decisions with perceptive, autonomous insights, predicts Gartner.
AI Agents - The struggle to balance automation, oversight, & security
Last week
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devops
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fintech
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martech
Visa's plan to use AI agents for automatic payments sparks debate over security risks and whether consumers will trust machines handling their money.
Gartner: AI agents set to automate half of decisions by 2027
Last week
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data analytics
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digital transformation
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genai
By 2027, AI agents will automate or augment half of all business decisions, driving faster, smarter outcomes but requiring strong governance, says Gartner.
Kore.ai & TeKnowledge partner to deliver scalable AI at enterprise level
Last week
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digital transformation
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cx
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martech
Kore.ai and TeKnowledge have partnered to help enterprises scale AI adoption beyond pilots, enhancing customer service and business operations globally.
Tamnoon unveils AI-powered managed cloud threat response service
This month
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hyperscale
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cloud security
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advanced persistent threat protection
Tamnoon launches AI-driven managed Cloud Detection and Response service with agent Tami to streamline cloud security alert handling and threat remediation.
Ataccama launches Partner Advisory Board to boost data strategy
This month
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data analytics
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hyperscale
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martech
Ataccama forms its first Partner Advisory Board with leaders from Deloitte, AWS, and Capgemini to drive data strategy and platform development.
Exclusive: CIOs push back on SAP upgrade deadline amid cost fears
This month
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digital transformation
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hyperscale
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supply chain
CIOs resist SAP’s S/4HANA upgrade deadline, citing high costs and risks, while exploring third-party support and innovation beyond the vendor’s roadmap.
Guardian agents set to secure 15% of AI market by 2030
This month
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ai security
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risk & compliance
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ai
Guardian agent technologies are set to capture 15% of the AI market by 2030, ensuring secure and trustworthy AI interactions, says Gartner.
FICO named leader in Forrester AI decision platforms report
This month
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data analytics
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cx
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data science
FICO leads Forrester's AI decision platforms report, achieving top scores for its platform's innovation and decision-making capabilities among 15 vendors.
Claroty adds business-centred risk tools to xDome platform
This month
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advanced persistent threat protection
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physical security
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risk & compliance
Claroty enhances its xDome platform with Device Purpose and Risk Benchmarking tools, helping firms prioritise cyber-physical system risks by business impact.
Bitdefender unveils GravityZone tool for easier compliance
This month
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data protection
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ransomware
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breach prevention
Bitdefender launches GravityZone Compliance Manager to simplify regulatory compliance with real-time monitoring, automated reports, and streamlined audit readiness.
Claroty adds impact-centric tools for stronger CPS security
This month
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saas
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advanced persistent threat protection
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physical security
Claroty’s new xDome features help firms prioritise cyber-physical system risks by business impact, boosting collaboration and security across operations.
Fortinet boosts workspace security suite with AI & new tools
This month
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malware
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uc
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firewalls
Fortinet launches AI-powered FortiMail Workspace Security suite to safeguard email, browsers, and collaboration tools amid rising hybrid work cyber threats.