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Genesys stories

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Genesys unveils AI Studio to power safe, scalable virtual agents

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Genesys launches Cloud AI Studio with AI Guides, enabling firms to build scalable, ethical virtual agents for complex customer interactions without coding.
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Nimbus launches compliance solution on Genesys AppFoundry

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Nimbus has launched its compliance solution on the Genesys AppFoundry, aiding Australian businesses in automating workforce compliance and payroll accuracy.
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ANZ consumers want first-contact solutions but satisfaction lags

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Research shows 53% of ANZ consumers value first-contact resolution in service, yet only 33% of CX leaders believe they deliver highly personalised experiences.
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Genesys named leader in Forrester Wave CCaaS platforms report

Thu, 17th Apr 2025
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Genesys leads Forrester's Wave report for Q2 2025 in CCaaS platforms, excelling in AI, innovation, and strategy for customer experience solutions.
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Genesys Cloud AI drives a rise in annual revenue in 2025

Wed, 9th Apr 2025
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Genesys has reported that its Genesys Cloud AI drove over 10% of new business in fiscal year 2025, with annual recurring revenue reaching USD $1.9 billion.
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Adobe unveils AI agent tool for personalised experiences

Wed, 19th Mar 2025
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Adobe has unveiled the Experience Platform Agent Orchestrator, a new tool aimed at enhancing AI integration for businesses' marketing and customer experiences.
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Twilio appoints Webster to strengthen ANZ growth strategy

Tue, 25th Feb 2025
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Twilio has appointed Vaughan Webster as Senior Manager for Partners & Alliances in ANZ, starting February 2025, to enhance its AI-driven customer solutions.
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AWS enhances Amazon Q Developer with AI-driven features

Mon, 9th Dec 2024
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Amazon Web Services unveils AI-driven enhancements to Amazon Q Developer, streamlining software development and boosting efficiency by up to 80%.
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AWS enhances S3 with Apache Iceberg & metadata support

Mon, 9th Dec 2024
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Amazon Web Services has launched enhanced features for its S3, introducing managed Iceberg tables and real-time metadata for improved data handling.
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Customer Science launches AI Accelerator for call centres

Mon, 18th Nov 2024
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Customer Science Group has launched an AI Accelerator Program, aiming to help contact centres effectively implement AI and enhance customer experiences.
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Genesys appoints Albert Nel as APAC sales leader

Fri, 18th Oct 2024
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Genesys has appointed Albert Nel as Senior Vice President for APAC, bringing over 20 years of tech experience to spearhead sales strategies in the region.
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Genesys reports $1.5 billion in revenue with 40% growth

Thu, 13th Jun 2024
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Genesys reports a stellar Q1 FY2025 with annual recurring revenue surpassing USD$1.5 billion, driven by demand for its AI-powered Genesys Cloud platform.
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AI seen as key to tackling customer churn in Australian firms

Fri, 24th May 2024
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Australian businesses are increasingly concerned about customer churn, with 97% adopting AI to enhance customer experience, despite cybersecurity and cost worries.
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Genesys & ServiceNow join forces to revolutionise customer service

Tue, 14th May 2024
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AI players, Genesys and ServiceNow announce a strategic partnership to deliver a unified customer service solution, enhancing experience orchestration and business transformation.
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ServiceNow commits to value creation with GenAI at Knowledge 2024

Tue, 14th May 2024
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ServiceNow demonstrated its commitment to leading digital transformation at the Knowledge 2024 conference, unveiling expanded generative AI capabilities, new partnerships and purpose-focused solutions for manufacturing.
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AWS unveils new serverless innovations for enhanced data management

Thu, 30th Nov 2023
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Amazon Web Services has rolled out three new serverless innovations for superior data management, promising simpler and faster scalability.
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Genesys Cloud CX grows revenue over 50% year-over-year

Tue, 5th Sep 2023
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Genesys was also recognised as a Leader in the 2023 Gartner Magic Quadrant for Contact Center as a Service, positioned highest for ability to execute.
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Amelia Adds Two Senior Sales & Channel Alliances appointments in ANZ

Tue, 9th May 2023
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Amelia, an enterprise AI leader, has appointed Brendan Maree as Senior Sales Director and Samuel La Macchia as Director of Partners and Alliances.
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Genesys unveils strategic collaboration agreement with AWS

Thu, 12th Jan 2023
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The partnership aims to empower organisations to accelerate their digital transformation and cloud customer experience strategies.
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Genesys appoints Olivier Jouve as new Chief Product Officer

Fri, 9th Dec 2022
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Genesys appoints Olivier Jouve as Chief Product Officer and Barbara Holzapfel as Chief Marketing Officer to further enhance customer experience strategies.