IT service management (ITSM) Stories - Page 21

Kiwi Stories

IT service management (ITSM) stories

ViFX teams up with Cherwell to bring innovative ITSM solution to the NZ market, aiming for more user-friendly tech management.

TelstraClear partners with BMC Software to deploy an advanced IT service management suite, enhancing efficiency and customer service.

IT service management (ITSM) stories

Unisys unveils cloud-based ITSM suite, offering remedy-as-a-service to improve IT support and cut costs for enterprises.

Fujitsu's recent claim that it's the first vendor in New Zealand to achieve ISO 20000 accreditation is wrong, says Unisys.

IT service management is vital for businesses, requiring CIOs to focus on people, processes, and technology for long-term success.

Recession forces NZ Help Desks and ITSM and 13th Annual Contact Centre conferences to be scaled back to one day.

Organisations facing IT management changes can consolidate their service desk for streamlined support, higher service levels, and reduced costs.