IT support stories

Cohesity wins Cisco SolutionsPlus top partner award for 2025, recognised for growth, innovation and joint data protection and AI solutions.

UK firms waste 20% of software spend and lose 7% of revenue to complexity, hindering productivity amid the Autumn Budget's focus on efficiency.

Zendesk integrates AI-powered support tools into Microsoft 365, enabling seamless employee service in IT, HR and Finance within familiar apps.

Rackspace Technology launches AI Launch Pad, a private-cloud service to help businesses overcome AI adoption challenges and boost returns across sectors.

Silicon Labs cuts annual SAP support costs by 50% through a multi-year deal with Rimini Street, enhancing system stability and AI-driven ERP upgrades.

TeamViewer launches Tia, an AI agent that autonomously detects and resolves routine IT issues, streamlining support while keeping complex cases for human teams.

Zyxel Networks has donated over 1,100 networking devices and software licences to 120 Taiwanese non-profits, boosting digital transformation and services.

SOTI upgrades its ONE Platform to enhance device security, speed, and operational visibility, helping retailers boost efficiency and meet rising consumer expectations.

A SolarWinds survey reveals user error as the top IT issue, disrupting work for 33% of global IT professionals surveyed.

Air IT Group unveils a new automation-focused strategy and omnichannel platform to boost technology adoption and growth for UK SMEs facing economic pressures.

Poor IT support is harming morale and performance across UK firms, with 72% of IT pros reporting negative impacts on job satisfaction, TOPdesk finds.

TeamViewer and Salesforce have unveiled an AI-powered integration for IT support, aiming to streamline remote assistance and boost digital workplace productivity.

CyberSmart has joined the National Cyber Resilience Centre Group as a National Ambassador to bolster cyberdefence for UK SMEs and their MSPs.

SOTI updates its ONE Platform in Australia to cut mobile tech downtime, boosting logistics efficiency and easing stress for transport workers.

DriveSavers and Computer Troubleshooters have teamed up to offer advanced data recovery and ransomware response services to Australian small and medium-sized businesses.

SOTI upgrades its ONE Platform to reduce mobile device downtime, helping Canadian transport and logistics workers reclaim lost hours and ease work stress.

Logitech launches Zone Wireless 2 ES and Zone Wired 2 headsets with AI noise cancellation, designed to improve focus in open-plan offices at AUD $199.95-$309.95.

Korean broadcaster KBS cuts SAP maintenance costs by 50% through Rimini Street support, redirecting savings to boost AI initiatives in its TV operations.

UK retailers report a sharp rise in cyber attacks, with helpdesk scams and human error now key targets necessitating increased security training.

ManageEngine adds digital employee experience tools to Endpoint Central, enabling IT teams to proactively tackle performance issues and enhance workplace productivity.