CFOtech New Zealand - Technology news for CFOs & financial decision-makers

Mark Devlin stories

Mark Devlin is a thoughtful commentator on contemporary industry trends, particularly within New Zealand's evolving economic landscape. His recent stories focus on significant sectors such as the IT industry and its potential to redefine the country's brand identity, challenging traditional powerhouses like dairy. By exploring the notion that the IT sector might surpass dairy as a leading export, Devlin invites readers to consider the importance of innovation and adaptation in the face of changing market conditions.

In his article on account management, Devlin emphasizes the nuanced relationship between financial processes and brand reputation. He illustrates how effective management of accounts can be transformative, not only for maintaining revenue but also for cultivating long-term customer loyalty. This perspective offers valuable insights into how businesses can align their financial practices with broader branding strategies.

By reading Mark Devlin's stories, you can gain a deeper understanding of how different sectors can influence national branding and the pivotal role that effective account management plays in sustaining a brand's integrity and customer relations. His work encourages an exploration of the interconnectedness of industry, economy, and brand perception, providing a meaningful lens through which to view these vital aspects of business today.

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Why retailers need to prepare for a rise in AI-generated complaints

Thu, 4th Sep 2025
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digital transformation
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cx
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martech
AI is making it easier for consumers to file well-crafted complaints, posing new challenges for retailers to manage rising digital grievances effectively.
Ps mark devlin bw

Why searches for 'PR Agency Auckland' may signal growth in NZ's tech & design sectors

Wed, 27th Aug 2025
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amazon
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it industry
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nztech
Google searches for 'PR Agency Auckland' hit a five-year peak, signalling growing confidence in New Zealand's tech and design sectors amid export expansion.
Ps mark devlin bw

Why searches for “PR Agency Auckland” signal a surge in tech sector growth

Tue, 26th Aug 2025
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data protection
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fintech
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it industry
Searches for “PR Agency Auckland” hit a five-year peak, signalling strong growth as Kiwi tech firms boost funding, launches, and international expansion.
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The eCommerce Model giving rural customers a perfect fit

Mon, 7th Apr 2025
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e-commerce
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shopping
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branding
New Zealand's Rose & Thorne is revolutionising lingerie retail with virtual fittings, ensuring rural women enjoy personalised service and inclusive sizing.
Mark devlin impactpr

Networks down but trust up: How to communicate when outages hit

Tue, 18th Feb 2025
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cx
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martech
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customer service
When network outages occur, effective communication becomes crucial; organisations must act swiftly to reassure customers and preserve trust.
Mark devlin bw

How to prevent brand erosion by your accounts team

Fri, 31st Jan 2025
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data analytics
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cx
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martech
Effective accounts management not only collects debts but solidifies your brand's reputation, turning payment struggles into loyalty-building experiences.
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IT industry better fit with NZ brand than dairy?

Mon, 19th Aug 2013
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government
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ict
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tariffs
NZ's IT sector, touted as the new leading export, might eclipse dairy, amid calls for government support to boost growth.