NICE stories - Page 2
![Story image](../../../../../uploads/story/2023/08/29/preview_GettyImages-1407898679.webp)
Channel selection: Essential for a successful customer experience strategy
Tue, 29th Aug 2023
#
uc
#
cx
#
martech
Today's contact centres are evolving rapidly to meet customer demand for diverse, seamless engagement channels. Here's how.
![Story image](../../../../../uploads/story/2023/08/28/preview_GettyImages-1225375936.webp)
NICE named a leader in 2023 Frost & Sullivan report
Mon, 28th Aug 2023
#
uc
#
ai
#
contact centre
NICE's complete, AI-powered cloud contact centre solutions portfolio shines in Frost & Sullivan's analysis of growth and innovation.
![Story image](../../../../../uploads/story/2023/07/26/preview_GettyImages-1467352777.webp)
Key factors to look for in a Customer Experience Software
Wed, 26th Jul 2023
#
uc
#
cx
#
martech
Organisations need to continue investing in customer experience (CX) solutions that empower them to deliver frictionless experiences.
![Story image](../../../../../uploads/story/2023/07/11/preview_GettyImages-1252645387.webp)
Demystifying GPT solutions: to ChatGPT or not to ChatGPT?
Sun, 16th Jul 2023
#
uc
#
data privacy
#
ai
Ultimately, the future of contact centres will likely hinge on the successful integration of AI technologies like GPT.
![Story image](../../../../../uploads/story/2023/06/07/preview_GettyImages-1269807923.webp)
NICE launches next big leap of CX platform Enlighten
Wed, 7th Jun 2023
#
uc
#
cx
#
martech
NICE introduces three new AI solutions, combining generative AI tech and CX data to improve customer service engagement and operational excellence.
![Story image](../../../../../uploads/story/2023/05/04/preview_GettyImages-1133383903.webp)
NICE comes out on top of QKS's workforce engagement management report
Thu, 4th May 2023
#
uc
#
cx
#
martech
NICE has announced that it has been recognised as the Technology Leader in the Quadrant Knowledge Solutions 2022 SPARK Matrix: WEM report.
![Story image](../../../../../uploads/story/2023/04/20/preview_GettyImages-1176054530.webp)
Gartner names NICE Customers Choice in 2023 Peer Insights
Thu, 20th Apr 2023
#
uc
#
cx
#
martech
Gartner has named NICE a Customers Choice in the 2023 Peer Insights Voice of the Customer for Contact Centre as a Service.
![Story image](../../../../../uploads/story/2023/04/04/preview_GettyImages-1415099907.webp)
NICE announces the spring 2023 release of AI-powered CXone
Tue, 4th Apr 2023
#
uc
#
cx
#
martech
NICE delivers AI-powered CX to accelerate smart self-service adoption while improving employee engagement and efficiency with the new release of CXone.
![Story image](../../../../../uploads/story/2023/03/29/preview_GettyImages-1193826978.webp)
Forrester names NICE Contact Centre as a Service Leader
Wed, 29th Mar 2023
#
uc
#
ai
#
forrester research
Forrester has named NICE a Leader in Contact Centre as a Service (CCaaS) in a new report for the first quarter of 2023.
![Story image](../../../../../uploads/story/2023/03/28/preview_GettyImages-1435014643.webp)
Latest NICE offering using OpenAI for customer experience
Tue, 28th Mar 2023
#
uc
#
cx
#
martech
NICE launches Enlighten Actions, an AI offering that enables businesses to create smart and humanised customer experiences.
![Story image](../../../../../uploads/story/2023/03/17/preview_GettyImages-1347492281.webp)
CXone used by more than one million agents and supervisors
Fri, 17th Mar 2023
#
uc
#
cx
#
martech
NICE has announced that CXone has more than one million agents and supervisors using the complete breadth of its functionality.
![Story image](../../../../../uploads/story/2023/03/09/preview_GettyImages-1156760867.webp)
NICE chosen to support health experiences for NZ public
Thu, 9th Mar 2023
#
uc
#
cx
#
martech
NICE has announced that Whakarongorau Aotearoa New Zealand Telehealth Services has implemented NICE's CXone cloud-native platform.
![Story image](../../../../../uploads/story/2023/03/03/preview_GettyImages-804980226.webp)
LanguageLoop implements NICE CXone to transform customer experience
Fri, 3rd Mar 2023
#
uc
#
cx
#
martech
LanguageLoop has implemented the NICE CXone cloud native platform to futureproof its customer experience operations.
![Story image](../../../../../uploads/story/2023/03/01/preview_GettyImages-1069547984.webp)
Prioritising a digital-first customer experience strategy
Wed, 1st Mar 2023
#
uc
#
cx
#
martech
The impacts of a digital-first society on contact centres are significant and require a digital-first customer experience strategy.
![Story image](../../../../../uploads/story/2023/02/24/preview_GettyImages-1274417553.webp)
NICE named leader in Quadrant Knowledge’s 2022 CCaaS report
Fri, 24th Feb 2023
#
uc
#
cx
#
martech
NICE CXone is once again positioned highest for customer impact for technology excellence in Quadrant Knowledge Solutions’ assessment of CCaaS solutions.
![Story image](../../../../../uploads/story/2023/02/22/preview_GettyImages-823686896.webp)
NICE named a leader in Quadrant Knowledge’s 2022 CJA report
Wed, 22nd Feb 2023
#
uc
#
data analytics
#
cx
NICE was named the technology leader in the Quadrant Knowledge Solutions 2022 SPARK Matrix for Customer Journey Analytics (CJA) report.
![Story image](../../../../../uploads/story/2023/02/08/preview_GettyImages-1249408894.webp)
Frost & Sullivan ranks NICE highly on 2022 VoC report
Wed, 8th Feb 2023
#
uc
#
cx
#
martech
Frost & Sullivan has given NICE top placement in its Frost Radar Voice of Customer report for 2022 for its growth and innovation.
![Story image](../../../../../uploads/story/2023/02/02/preview_GettyImages-817203484.webp)
NICE and Cognizant partner up on CX transformation initiative
Thu, 2nd Feb 2023
#
uc
#
partner programmes
#
contact centre
NICE and Cognizant have announced the launch of a global strategic go-to-market partnership to accelerate customer experience transformation.
![Story image](../../../../../uploads/story/2023/02/01/preview_GettyImages-913641826.webp)
NICE launches a conversational CX with ChatGPT-enabled CXone
Wed, 1st Feb 2023
#
uc
#
cx
#
martech
Integrating CXone Expert and OpenAI's generative modelling enables consumers to resolve issues with human-friendly automated self-service.
![Story image](../../../../../uploads/story/2023/01/20/preview_GettyImages-1356118511.webp)
NICE recognised in new cloud-based contact centre report
Fri, 20th Jan 2023
#
uc
#
contact centre
#
cloud services
DMG Consulting has recognised NICE in its Worldwide Cloud-Based Contact Infrastructure Market Share Report as a market share leader.