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Onboarding Stories - Page 13

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Fergus appoints Hugh Walker as Head of Customer Experience
Customer Experience

Fergus appoints Hugh Walker as Head of Customer Experience

Fergus has appointed Hugh Walker as Head of Customer Experience to lead customer teams and enhance its job management software platform globally.

By Melvin Hipolito • 4 min read • Tue, 26th Aug 2025
Seismic, Salesforce expand AI tools to boost B2B sales success
Customer Experience

Seismic, Salesforce expand AI tools to boost B2B sales success

Seismic has integrated its Aura AI with Salesforce's Agentforce to boost B2B sales by offering real-time content and adaptive playbooks within a single platform.

By Jed Nykolle Harme • 4 min read • Sat, 23rd Aug 2025
HR leaders urged to prioritise accurate data in 2025
Human Capital Management

HR leaders urged to prioritise accurate data in 2025

Accurate HR data is vital in 2025, helping teams avoid costly errors and make confident decisions with reliable, integrated systems.

By Melvin Hipolito • 3 min read • Wed, 20th Aug 2025
Rippling's rapid growth driven by tailored HR tech for Australia
Human Capital Management

Rippling's rapid growth driven by tailored HR tech for Australia

Rippling's HR tech boom in Australia, with 80+ staff, tailored tools, and USD $450m raised, supports local firms growing globally amid rising compliance needs.

By Melvin Hipolito • 4 min read • Tue, 29th Jul 2025
Freshworks launches AI tool to streamline staff transitions
Software-as-a-Service

Freshworks launches AI tool to streamline staff transitions

Freshworks unveils Freshservice Journeys, an AI-driven tool designed to streamline employee transitions like onboarding and offboarding across departments.

By Jed Nykolle Harme • 4 min read • Thu, 3rd Jul 2025
Agentic AI and Saas - The next chapter in CX
Software-as-a-Service

Agentic AI and Saas - The next chapter in CX

Agentic AI is set to revolutionise SaaS customer service by autonomously resolving 80% of common issues, transforming user experience by 2029.

By Taylor Giddens • 5 min read • Thu, 26th Jun 2025
Sumsub adds advanced device intelligence to boost fraud defence
Crypto

Sumsub adds advanced device intelligence to boost fraud defence

Sumsub enhances fraud defence by integrating Fingerprint's device intelligence, offering real-time threat detection without complicating genuine user access.

By Catherine Knowles • 3 min read • Wed, 18th Jun 2025
Multiplier unveils COR for global contractor compliance
Licensing

Multiplier unveils COR for global contractor compliance

Multiplier launches COR solution to simplify global contractor compliance, offering fast onboarding, region-specific contracts, and payments in 120+ currencies.

By Jed Nykolle Harme • 3 min read • Sat, 14th Jun 2025
Aiden Technologies now available in Azure Marketplace via MACC
Platform-as-a-Service

Aiden Technologies now available in Azure Marketplace via MACC

Aiden Technologies is now available in the Microsoft Azure Marketplace via MACC, enabling organisations to acquire its endpoint management platform using existing Azure funds.

By Catherine Knowles • 4 min read • Fri, 13th Jun 2025
Rethinking CRM: How generative AI Is breaking down silos and redefining the future of customer service
Customer Relationship Management

Rethinking CRM: How generative AI Is breaking down silos and redefining the future of customer service

Generative AI is transforming CRM, breaking down silos across teams to deliver seamless, personalised customer experiences and boost business agility.

By Rakesh Prabhakar • 5 min read • Wed, 11th Jun 2025
N-able launches free global UEM certification for IT staff
Endpoint Protection

N-able launches free global UEM certification for IT staff

N-able has launched free global certification for its unified endpoint management solutions, helping IT staff boost skills, security and career prospects.

By Catherine Knowles • 4 min read • Fri, 6th Jun 2025
UKG & ServiceNow to integrate AI for seamless HR & payroll
Data Analytics

UKG & ServiceNow to integrate AI for seamless HR & payroll

UKG and ServiceNow join forces to integrate AI, streamlining HR and payroll to boost productivity and ease administrative burdens across industries.

By Shannon Williams • 3 min read • Thu, 29th May 2025
Keep them coming back: How to reduce SaaS churn rates
Software-as-a-Service

Keep them coming back: How to reduce SaaS churn rates

The global SaaS market is set to reach USD $299 billion this year, driving fierce competition and making customer retention key to reducing churn rates.

By Darek Tasak • 6 min read • Wed, 28th May 2025
SugarCRM integrates sales-i to boost sales efficiency & insights
Customer Relationship Management

SugarCRM integrates sales-i to boost sales efficiency & insights

SugarCRM integrates sales-i with Sugar Sell to help sales teams uncover revenue opportunities and enhance performance amid economic challenges.

By Catherine Knowles • 3 min read • Mon, 12th May 2025

Stories from Other Regions

Onboarding stories

MUFG completes Perpetual onboarding for cross-divisional mandate
Digital Transformation

MUFG completes Perpetual onboarding for cross-divisional mandate

MUFG Pension & Market Services has completed onboarding Perpetual Investment Management as its first group-wide client with a cross-divisional administration mandate.

By Catherine Knowles • 3 min read • Thu, 26th Jun 2025
Cloudbrink boosts SASE for gaming, expands into new geographies
Unified Communications

Cloudbrink boosts SASE for gaming, expands into new geographies

Cloudbrink boosts its SASE solution with 300 Gbps data centre throughput, 1 Gbps per-user speed, plus new partnerships to expand into new geographies.

By Catherine Knowles • 4 min read • Thu, 24th Apr 2025
Citation Group acquires foundU to strengthen SME services
Risk & Compliance

Citation Group acquires foundU to strengthen SME services

Citation Group has acquired Brisbane-based foundU to boost its workforce management services for Australian SMEs, enhancing compliance and payroll solutions.

By Catherine Knowles • 3 min read • Thu, 17th Apr 2025