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Using technology to inspire customers
Customer Relationship Management

Using technology to inspire customers

Harnessing AI, machine learning, and VR, the travel industry seeks to predict and inspire consumer behaviour, making choices more personalised and engaging.

By Marion Mesnage • 4 min read • Wed, 19th Sep 2018
How voice biometric solutions reduce friction and cut fraud
Unified Communications

How voice biometric solutions reduce friction and cut fraud

Voice biometrics cut fraud and boost customer satisfaction as traditional authentication methods like PINs and passwords fail to secure accounts.

By Staff Writer • 5 min read • Tue, 18th Sep 2018
Pseudo-ransomware Xbash targeting Linux and Windows discovered
Malware

Pseudo-ransomware Xbash targeting Linux and Windows discovered

A new malware named Xbash, targeting Linux and Windows servers, has ransomware, coinmining, and worm-like self-propagating capabilities.

By Claud Xiao, Cong Zheng, and, Xingyu Jin • 4 min read • Tue, 18th Sep 2018
Intelligent data management in the era of virtualisation
Virtualisation

Intelligent data management in the era of virtualisation

Virtualisation is becoming the norm for businesses worldwide, with the server virtualisation market expected to double by 2022.

By Raymond Goh • 4 min read • Tue, 18th Sep 2018
Market collaboration is imperative in the hyperscale data center era
Unified Communications

Market collaboration is imperative in the hyperscale data center era

Schneider Electric's Frank Nash discusses the history of the data center and what needs to happen for the next step.

By Frank Nash • 5 min read • Mon, 17th Sep 2018
Seven strategies for doing business in a post-digital world
Customer Relationship Management

Seven strategies for doing business in a post-digital world

You've done the digital transformation project. Now what? Many organisations are shifting their mode of operation.

By Jeff Arnold • 5 min read • Mon, 17th Sep 2018
Are we in danger of losing the softer side of customer service?
Customer Relationship Management

Are we in danger of losing the softer side of customer service?

More and more Australians are avoiding phone calls, opting for texting or messaging apps instead, according to a survey by finder.com.au.

By Charles Heunemann • 3 min read • Mon, 17th Sep 2018
Overcoming the barriers to IoT adoption
Internet of Things

Overcoming the barriers to IoT adoption

Australia's energy sector is slowly embracing IoT technology, but faces challenges in implementation and adoption.

By Giovanni Polizzi • 6 min read • Mon, 17th Sep 2018
A three-step guide to achieving IT resilience
Disaster Recovery

A three-step guide to achieving IT resilience

Ensuring that the IT infrastructure is resilient is critical for business success and completion of transformation and modernisation projects.

By Sean Abbott • 5 min read • Fri, 14th Sep 2018
Five monetisation methods to drive profit and growth
Internet of Things

Five monetisation methods to drive profit and growth

Automation and data exchange trends in manufacturing, or Industry 4.0, are revolutionising the way products are made and sold.

By Hugh Darvall • 4 min read • Thu, 13th Sep 2018
New research reveals which employees are being targeted for why
Phishing

New research reveals which employees are being targeted for why

Individual contributors and lower level management account for nearly two thirds (60%) of highly targeted attacks within an organisation.

By Tim Bentley • 3 min read • Wed, 12th Sep 2018
Why you should be bold with your cloud strategy
DevOps

Why you should be bold with your cloud strategy

Australian enterprises are transforming their IT infrastructure with cloud operating models, but fully-committed migrations are rare.

By Jordan Griffiths • 5 min read • Wed, 12th Sep 2018
Managing OT cybersecurity vulnerabilities at industrial facilities – PAS Global
Manufacturing

Managing OT cybersecurity vulnerabilities at industrial facilities – PAS Global

Focusing on Level 2 endpoints gives only a surface view because they make up only 20 percent of endpoints that exist in process control networks.

By Scott Hollis • 4 min read • Mon, 10th Sep 2018
Challenges in a new dawn of data protection - Commvault
Data Protection

Challenges in a new dawn of data protection - Commvault

Companies today are able to generate more data at a faster rate and it is more accessible to a larger number of users.

By Chris Gondek • 3 min read • Mon, 10th Sep 2018
Solving the storage dilemma: Is open source the key?
Open source

Solving the storage dilemma: Is open source the key?

As data growth surges, open source software-defined storage offers a cost-effective, flexible solution for businesses facing ever-increasing storage challenges.

By Peter Lees • 4 min read • Mon, 10th Sep 2018
Can employees really build web apps with zero coding experience?
Application Performance Monitoring

Can employees really build web apps with zero coding experience?

Microsoft PowerApps is promoted as a platform for citizen developers, but can a non-coder really learn to create PowerApps?.

By Shane Sloan • 3 min read • Fri, 7th Sep 2018
Why AI will play a crucial role in the climate of compliance
Unified Communications

Why AI will play a crucial role in the climate of compliance

The banking royal commission in Australia has highlighted the need for improved compliance in the finance industry, with AI technology offering a solution.

By Greg Baker • 4 min read • Fri, 7th Sep 2018

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