Process automation stories

AI is set to manage 41% of Singapore’s customer service cases by 2027, as service teams embrace “agentic” tools despite security concerns.

UK councils ramp up AI spending to boost efficiency and services, but poor strategy and complexity risk wasting taxpayers’ money.

Vector launches AI tool that links safety incident reports to targeted training, aiming to cut repeat accidents and speed compliance action.

Credas and DezrezLegal complete first live home move using a reusable digital compliance wallet to cut repeated ID checks in conveyancing.

Zespri taps SAP cloud to automate over NZD $70m in annual quality claims, slashing processing times and boosting consistency worldwide.

European office workers now lose nearly two days a week to admin, as leaders talk up automation but staff see little change on the ground.

UK firms step up FX hedging as sterling’s sharp swings hit earnings, with more businesses extending hedge lengths and raising cover.

Columbus deepens Infor alliance to drive UK roll-out of M3 CloudSuites, backed by fresh hiring and a plan to double customers by 2027.

Salesforce launches an AI Fluency Playbook to help build ‘agentic enterprises’, guiding staff to work effectively with AI agents at scale.

AI voice start-up Alayic hires North West agency Planet Zeus to lead PR and social push for launch of its automated call-handling platform.

OWASP has launched its first Top 10 list for agentic AI, warning autonomous systems act as a powerful but risky new digital workforce.

Australian businesses are turning cost optimisation into a permanent strategic mandate, reshaping technology, talent and operations for efficiency.

Indosat has been named to the 2025 Fortune Best Companies to Work For Southeast Asia list, the only Indonesian telecoms operator recognised.

AI, IoT and automation are transforming cold chain logistics as stricter rules, pharma growth and online groceries drive rapid change.

AI is set to transform procurement by 2026, making data governance, security and human-machine collaboration central to buying decisions.

Snowflake will run Google’s Gemini 3 AI models natively in Cortex, keeping enterprise data in-platform while deepening Google Cloud ties.

Cloud Nine streamlines global sales and fulfilment, using BPA to knit together NetSuite, Salesforce, Shopify and logistics partners.

Google has invested in Emergent, giving the AI start-up early access to Gemini 3 to help millions of non-coders build production software.

Finance teams ditch manual spreadsheets for integrated, real-time platforms as tighter 2026 reporting demands reshape core processes.

Non-profits rush to embed AI in strategy, but new research shows manual workflows and fragmented systems threaten to blunt the benefits.