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Professional Services Automation (PSA) Stories

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Professional Services Automation (PSA) stories

ConnectWise launches AI-native platform for Predictive IT
Digital Transformation

ConnectWise launches AI-native platform for Predictive IT

MSPs could trim ticket loads and lift margins as the new platform ties AI automation to service workflows and security operations.

By Sean Mitchell • 5 min read • Last month
Lexful raises USD $7 million seed round for MSP AI docs
Software-as-a-Service

Lexful raises USD $7 million seed round for MSP AI docs

The seed cash will speed product development as managed service providers seek better ways to capture and use scattered IT knowledge.

By Mark Tarre • 4 min read • Last month
Check Point expands MSP platform with AI security tools
Data Protection

Check Point expands MSP platform with AI security tools

The update gives service providers new AI controls and a simpler billing model as demand grows for outsourced security governance.

By Sean Mitchell • 4 min read • Last month
Check Point adds AI security tools for MSP partners
Software-as-a-Service

Check Point adds AI security tools for MSP partners

As AI use spreads, MSPs can now monitor and govern employees' interactions with AI tools through Check Point's expanded platform.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Litera brings Foundation 365 to Microsoft 365 Copilot
Customer Relationship Management

Litera brings Foundation 365 to Microsoft 365 Copilot

Law firms can now access client relationship data inside Microsoft 365 Copilot, a move aimed at boosting CRM use and cross-selling.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Karbon launches Kai AI coworker for accounting firms
Software-as-a-Service

Karbon launches Kai AI coworker for accounting firms

Accounting firms could cut manual work as Karbon's early-access Kai AI uses platform data to draft tasks, insights and workflows.

By Karen Joy Bacudo • 4 min read • Last month
WatchGuard named Omdia champion for MSP cybersecurity
Digital Transformation

WatchGuard named Omdia champion for MSP cybersecurity

The ranking underscores growing demand for simpler cybersecurity platforms as MSPs consolidate vendors to cut complexity and widen services.

By Sean Mitchell • 3 min read • Last month
N-able adds HaloPSA link to automate backup tickets
Data Protection

N-able adds HaloPSA link to automate backup tickets

Managed service providers could cut duplicate alerts and speed backup recovery, as incidents now flow automatically into HaloPSA tickets.

By Sean Mitchell • 3 min read • Wed, 27th May 2026
Legora opens Singapore & Tokyo offices in Asia-Pacific
Digital Transformation

Legora opens Singapore & Tokyo offices in Asia-Pacific

The move gives the legal AI group a base in three major regional markets as demand rises from firms handling cross-border work.

By Sofiah Nichole Salivio • 4 min read • Wed, 27th May 2026
Elite launches advisory services unit for law firms
Data Analytics

Elite launches advisory services unit for law firms

Law firms facing billing and collections pressure will get executive-level guidance on cloud migration, compliance and reporting.

By Sean Mitchell • 4 min read • Wed, 13th May 2026

Stories from Other Regions

Professional Services Automation (PSA) stories

Evernex buys Empowered & OrderWork in UK expansion
Digital Transformation

Evernex buys Empowered & OrderWork in UK expansion

The deal broadens the IT services group's reach into deployment work and field service software, while adding a bigger UK base.

By Joseph Gabriel Lagonsin • 4 min read • Last month
Pilot launches Meridian AI platform for month-end close
Software-as-a-Service

Pilot launches Meridian AI platform for month-end close

Accounting firms may be able to widen client capacity without hiring as Meridian automates month-end close work and returns review-ready statements.

By Karen Joy Bacudo • 3 min read • Last month
Record OS launches with USD $2 million pre-seed raise
Software-as-a-Service

Record OS launches with USD $2 million pre-seed raise

The UK tax overhaul is set to bring more self-employed workers and landlords online, creating demand for cheaper filing tools with human checks.

By Karen Joy Bacudo • 3 min read • Last month
Asana unveils AI work suite for human & agent teams
Customer Relationship Management

Asana unveils AI work suite for human & agent teams

Australian businesses may struggle to keep up as Asana expands AI across workflows, with only 14% having scaled it organisation-wide.

By Mark Tarre • 5 min read • Last month
Ramp launches AI-native Stack for accountants at firms
Digital Transformation

Ramp launches AI-native Stack for accountants at firms

Accountancy firms could cut month-end close work by half on some clients, as the new system automates reconciliations, entries and reviews.

By Karen Joy Bacudo • 4 min read • Last month
Laurel & Dayshape join forces to cut revenue leakage
Enterprise Resource Planning

Laurel & Dayshape join forces to cut revenue leakage

Professional services firms may recover unbilled work as two software providers link planning data with automated tracking to curb margin loss.

By Mark Tarre • 4 min read • Last month
Firm360 launches Claude connector for accounting firms
Data Protection

Firm360 launches Claude connector for accounting firms

Accounting partners can now query live practice data in seconds, as Firm360's new beta tool targets billing and profitability decisions.

By Karen Joy Bacudo • 4 min read • Last month
Voice as a modern growth lever for MSPs
Unified Communications

Voice as a modern growth lever for MSPs

MSPs risk losing deals and margin unless they bundle Teams-aligned calling, as customers demand simpler vendors and tighter integration.

By Will Morey • 5 min read • Thu, 28th May 2026