Remote Working news stories
Customer service agents don't want to return to contact centres
A new report has revealed that 85% of customer service agents want to work full-time at home and not return to contact centre offices.
Globalization Partners to improve global talent hire
Globalization Partners says the global availability of its services will make it fast and simple for companies to hire and pay anyone, anywhere in the world.
Leadership out of touch with employee expectations - Microsoft
Sixty percent of managers in Singapore say leadership at their company is out of touch with employee expectations.
Why the success of client collaboration projects depends on addressing these five warning signs
New tools, applications, and software have enabled project collaboration to continue remotely, both between employees within an organisation and with its clients.
Hands-on review: EcoFlow River Pro Portable Power station
We get hands-on with an extremely versatile device that every remote worker or outdoor enthusiast should consider.
41% of Aussie businesses have endured a ransomware attack
Software Advice has released the results of a study looking at the effects of cyber security attacks on small businesses, finding that 4 out of 10 businesses (41%) have experienced a ransomware attack.
DocuSign, Microsoft expand partnership to accelerate anywhere work
The expanded global strategic partnership offers new DocuSign Agreement Cloud integrations and capabilities across Microsoft's business solutions.
RMIT Online identifies new trend dubbed 'the office clash'
As most companies return to work in post-restriction Australia, the conflict about the office's role between business leaders and employees is growing.
Q&A: Behavioural Cues discuss what's next for voice analytics
Voice analytics has many familiar and established applications. One example is sentiment analysis used to improve customer service and call center operations.
The world is your talent pool
As the world continues to digitise, the fact remains that there is a lack of experienced and skilled individuals capable of filling a wide range of roles in Australia and New Zealand.
NetApp launches Spot PC, a new Desktop-as-a-Service solution
This is a new managed cloud DaaS solution with security, automation, observability and optimisation capabilities, designed for the needs of today.
Successful digital transformation in the hybrid work era is about embracing shifting goalposts
As organisations embraced remote working, many discovered they lacked the infrastructure needed to support history’s first global load test of remote work capabilities.
Australia’s remote workers face connectivity and security issues
SOTI's new report finds better video conferencing technology and improved security measures are top concerns for remote workers in Australia.
How zero trust and SD-WANs can support productive remote working
The way people connect with applications and data has changed, users are remotely accessing resources that could be stored anywhere from a corporate data center to the cloud.
IT teams deploy powerful technologies to enable remote work
"We found that IT teams mastered the challenges of remote work last year in large part by employing powerful yet easy-to-use technologies."
How organisations can meet employees' changing expectations
The global employment market has shifted dramatically in favour of employees, sparking the so-called great resignation, in which people are leaving unsatisfying roles in search of greener pastures.
Can't read, won't buy: globalization requires more communication than ever before
The global remote work revolution is helping businesses provide opportunities for people to “see” and to “be” in ways that before now were not possible.
Traditional security no longer reliable, SASE solutions on the up
"Consolidation and convergence are essential to driving the value proposition and re-aligning perception with reality."
Over 3/4 of organisations think they'll be breached in 2022
"As remote working and digital infrastructure threats persist, organisations should adopt a platform-based approach to optimise security."
Deel increases investment in Australia, expands into NZ
Onboarding and payroll firm Deel has continued its expansion across Australia and New Zealand, with new customers, alliance partners, and local employee hires.
Better tech key to adapting to the hybrid workplace - Adobe
The shift to hybrid work has been a boon for many information workers, but also comes with its share of challenges, particularly with regards to technology.
Zoom announces CX innovations for 'work anywhere' workforce
Zoom Video Communications has unveiled its latest innovations in the Zoom platform to help businesses improve customer and employee experiences.
Organisations changing the way they fund technology
Having the right technology has become mission-critical for organisations of all sizes in the digital economy.
Engaging technologies key to successful hybrid work environment
Adobe's Future of Time Report 2022 shows that engaging technologies are key to a successful hybrid work environment.