Services stories

Potpie AI secures USD $2.2m pre-seed to build an ontology-first context layer helping AI agents navigate massive enterprise codebases.

FICC proposes new Collateral-in-Lieu service to cut double-margining, boosting capital and margin efficiency ahead of US Treasury Clearing mandate compliance.

One New Zealand and Starlink launch IoT satellite network providing SMS and data coverage nationwide, including 40% of the country lacking cell towers.

Healthcare organisations face a surge in cyberattacks and AI-driven threats, with 46% reporting increased attacks and only 29% feeling prepared for AI risks.

Skyfire and Cequence Security partner to enable secure, compliant access and transactions for AI agents across digital services globally.

Data Connect has launched vSOC Assure, a new service aimed at improving digital risk management through continuous cyber security assessments for organisations.

Talkdesk has launched a new AI solution aimed at transforming customer self-service with voice-powered agents, promising human-like interactions and 24/7 support.

Medallia predicts that 2025 will see hyper-personalisation, employee empowerment, and AI transforming customer engagement strategies.

Service Leadership's latest report forecasts significant improvements in wage inflation for IT solution providers in 2025, following a stagnant 2023.

Understanding the top six causes of software outages, from bugs to spikes in demand, is key for organisations to enhance service reliability.

Nebula Global Services has gained Premier Services Partner status with Verkada, aiming to enhance global safety and sustainability through unified technology.

One Nexus Group launches One Nexus DRIVE, aimed at improving dealership services and customer loyalty with its dual SaaS and Operations segments.

Progress to acquire ShareFile from Cloud Software Group for $875 million, enhancing its AI-powered collaboration services. Deal to close by 30 Nov 2024.

Sydney's Open Union partners with L2X Networks to boost open network systems across Asia Pacific, enhancing performance and cutting costs for enterprises.

N-able expands its Technology Alliance Program (TAP), adding vendors like Bocada, AlertOps, DeskDay, PIXM, and Hudu to boost MSP capabilities and efficiency.

Kape Technologies and ExpressVPN appoint Zac Eller as General Manager, aiming to boost growth through strategic partnerships with his expertise from Netflix, Sony, and Fox.

Discovery Consulting names Rod Gallagher as CEO, expands services to support SAP RISE, aiming to enhance business efficiency and digital transformation.

ServiceNow and Boomi ally to boost AI-driven customer experiences, following ServiceNow's impressive Q2 revenue of USD $2.63 billion and a 6.8% stock surge.

Acquiring IntegrationWorks will add 80 integration consultants to Fusion5's team and expand its reach across Australia and the UK.

IBM has appointed Hans Dekkers as General Manager of IBM Asia Pacific, succeeding Paul Burton. Dekkers brings vast experience, aiming to boost growth in Hybrid Cloud and AI.