Shared services stories

New Zealand to centralise digital spending in new Public Service Commission agency, with Judith Collins saying reforms could trim NZD $3.9 billion in costs.

DXC to use ServiceNow's agentic AI across its back office first, creating a live blueprint for client offerings as the pair deepen a 17-year partnership.

Garney deepens Hyland tie-up to unify HR records in SAP SuccessFactors, aiming to cut manual work and bolster automation across its US operations.

As Europe's strict e-invoicing rules bite, UK CFOs risk costly denial unless they treat compliance as core digital infrastructure.

Vistra and G-P unveil a single-contract route to shift firms smoothly from EOR hiring to fully fledged entities in overseas markets.

TMF reports GBP £32 million margin boost after deploying Enate's orchestration platform to streamline services and expand automation.

AiPX launches in Australia as an AI-native venture studio, partnering with early-stage founders to build workflow-focused software platforms.

Agentic AI in live contact centres is slashing rollout times, lifting self-service above 80% and boosting customer satisfaction by up to 20%.

Stuck in slow, manual AP? Here are five clear signs it is time to automate your back office and unlock a leaner, smarter finance team.

NetSuite debuts AI finance tools and a low-code integration platform to streamline closes, pricing, reporting and cross-app workflows.

Wipro launches a unified AI-led model to fuse consulting, transformation and operations across people, finance, supply chain and customer work.

US mid-market CFOs eye AI to free time for strategy but say adoption hinges on strict human oversight and verifiable audit trails.

Azets names Trevor Attridge Group CIO to spearhead global digital strategy, AI adoption and automation across its international operations.

Celonis' Pascal Coubard eyes rapid APAC expansion after customers unlock USD $8.1 billion in value with its upgraded process intelligence platform.

Supervity launches its AP AI Command Centre to automate invoice-to-pay finance tasks, cutting processing times by 90% and boosting payment accuracy for firms.

Asia-Pacific leaders show the lowest confidence in AI effectiveness globally, yet 70% report steady ROI gains from current AI investments.

Inspira Enterprise appoints Arvind Lakshmiratan as Chief Marketing Officer. With extensive IT marketing expertise, he'll spearhead global market strategies.

Uber's JUMP e-scooters have officially launched in Auckland, allowing users to access the service through the Uber app.

Hyland demonstrates how content services can revolutionise Shared Services models, promoting efficiency, collaboration, and cost savings across departments.

Amidst Shanghai's bustling start-up scene, Fountown's co-working spaces are the perfect base for firms eyeing Chinese expansion.