Systems integration stories - Page 5

Salesforce unveils Agentforce AI-powered contact centre

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crm

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uc

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data analytics

Salesforce debuts Agentforce Contact Centre, unifying AI agents, voice, digital channels and CRM data to simplify customer service operations.

Dify raises USD $30m to scale open-source AI workflows

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partner programmes

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rpa

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risk & compliance

Dify secures USD $30m to expand its open-source platform for production-ready AI agent workflows across global enterprise teams.

SITA links Google Find Hub with WorldTracer baggage data

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data protection

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digital transformation

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encryption

SITA links Google's Find Hub with WorldTracer, letting airlines use passenger-shared bag locations to speed delayed baggage recovery.

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Dataiku unveils orchestration-focused AI Success platform

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data analytics

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data science

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multi-cloud

Dataiku launches Platform for AI Success, an orchestration layer to govern, monitor and scale AI agents and decisions across enterprises.

Tap into the future: How the University of Sydney transformed campus life with digital ID

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edutech

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data protection

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digital transformation

University of Sydney swaps ageing plastic cards for tap-and-go digital IDs, transforming access, security and sustainability across campus.

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CData boosts Connect AI with secure MCP agent tools

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virtualisation

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devops

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data analytics

CData upgrades Connect AI with managed MCP tools, tightening data access, identity controls and live connectivity for enterprise agents.

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Linedata unveils Mosaic to unify fixed income trading

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digital transformation

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fintech

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partner programmes

Linedata has launched Mosaic, an FDC3-based workspace unifying fixed income trading tools to cut integration time and manual rekeying.

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AI is key to smarter shelves in the UK retail stores

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data analytics

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digital transformation

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cx

AI‑driven planograms, AR tools and image recognition are reshaping UK store shelves, cutting costly stock gaps and boosting loyalty.

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Persistent opens AI innovation centre in Melbourne

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manufacturing

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digital transformation

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hyperscale

Persistent has opened a Melbourne innovation hub to drive AI-led cloud modernisation and regional delivery for enterprise clients across ANZ.

Modern nz bank office with cloud dashboards it collaboration

SBS Bank taps Deloitte for cloud core banking overhaul

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saas

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digital transformation

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partner programmes

SBS Bank has chosen Deloitte to deliver a multi-year cloud core banking overhaul using Engine by Starling to modernise services.

It ops room monitors secure cloud server rack aws diagrams

Deskpro brings cloud & VPC help desks to AWS shopfront

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uc

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data protection

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private cloud

Deskpro launches cloud and VPC help desk on AWS Marketplace, giving organisations flexible hosting, AI options and streamlined procurement.

Clearstream, DTCC & Euroclear set DLT interoperability plan

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crypto

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fintech

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blockchain

Clearstream, DTCC and Euroclear publish joint framework to keep tokenised securities markets connected across rival DLT networks.

Sleek office towers merging glowing data crm fund integration

Carta buys ListAlpha to launch integrated private CRM

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crm

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fintech

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cloud security

Carta acquires ListAlpha and launches Carta CRM, unifying front-office relationship tools with back-office fund data for private capital firms.

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Mid-market firms stall at pilot stage for agentic AI

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devops

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digital transformation

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hyperscale

Most mid-market firms are stuck in pilot agentic AI trials as governance lags, even while 43% leapfrog directly into agent-based systems.

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Typeface unveils AI engine for governed marketing at scale

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devops

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martech

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partner programmes

Typeface launches a Marketing Orchestration Engine, unifying AI agents, brand data and IT controls to govern cross-channel campaigns at scale.

SITA unveils API to give airports earlier delay alerts

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data analytics

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partner programmes

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api

SITA launches an API to warn airports earlier of likely inbound delays, aiming to cut disruption, costs and missed passenger connections.

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AI seen as new risk as firms lag on surveillance plans

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digital transformation

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crypto

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partner programmes

Most financial firms see AI driving new compliance risks within a year, yet nearly a third still lack a trade surveillance strategy.

PropTech must end the invisible admin tax on agents

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digital transformation

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partner programmes

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rpa

PropTech's biggest threat is not disruption, but an invisible admin tax draining agents' time, equity and long-term career potential.

Adaptability in tech consulting: Navigating and shaping the modern digital landscape

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devops

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digital transformation

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partner programmes

Adaptability is reshaping tech consulting, as diverse, risk-driven teams ditch rigid methods to steer complex digital transformations.

ECI buys Drypowder to boost ERP payments & AR tools

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saas

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manufacturing

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data analytics

ECI acquires Drypowder to embed AI-driven AR and digital payments into its ERP platforms for construction and building materials users.