Business Intelligence / BI
Digital Transformation / DX
Unified Communications / UC stories - Page 2
Jabra names Aussie Telrex A/NZ and APAC partner of the year
This year's Partner of the Year, Telrex, has worked with Jabra to offer a full-service management suite to key customers such as Monash University and Suncorp in Queensland and across Australia.
MaxContact integrates Avoira speech analytics into contact centre solution
The aim is to help businesses create better customer experiences.
Telcos concerned legacy tech will hold back DX progress
One report says that even though 65% of telcos have a clear roadmap to digitalisation, 70% struggle with legacy technology.
8x8 launches Microsoft Teams contact centre solution
"8x8 Contact Center for Microsoft Teams enables IT and service leaders to seamlessly embed customer engagement with global voice communications into Teams workflows to gain deeper insights across all interactions."
Jabra names Ingram Micro NZ as A/NZ Distributor of the Year
Jabra A/NZ managing director David Piggott says that Ingram Micro New Zealand has demonstrated ‘immense’ commitment and ‘gone above and beyond’.
Video: 10 Minute IT Jams - Enghouse Interactive on the latest contact centre trends
Today we're highlighting Enghouse Interactive, a company that strives to be one of the world's leading providers of contact centre technologies.
How a NZ contact centre solution grew into a leading Microsoft Teams offering
NZ-based Zeacom's software has become Enghouse’s top-selling contact centre solution, with its Microsoft Teams contact centre offering at its heart.
Jabra launches Evolve2 30 headset with concentration in mind
The lightweight 125-gram headset is designed for desk workers, no matter where they work.
Four ways to integrate the contact centre with Microsoft Teams and improve CX
Enterprise communications has never been more important for the employee and customer experience, and to ensure that business runs smoothly every day - and every night.
NICE inContact infuses AI into contact centre offering
According to NICE inContact, the AI models are able to help guide agents at the point-of-service, boosting customer satisfaction in real time.
Enghouse Interactive: Why Teams is a 'game changer' for the channel
The company knew that there would be interest amongst channel partners and end users, but it turned out to be much stronger than expected.
Poly A/NZ on what defines business success in 2021
What are your business goals for the year ahead? What are the key actions that can put your business in a strong position for growth and success?
Ingram Micro New Zealand wins Jabra distie agreement following huge success
Effective immediately, the agreement will see Ingram Micro taking responsibility for the distribution and support of the extensive range of Jabra equipment.
Poly A/NZ explains how to master the art of working from home
“If you don’t get out, you can get a bit stir-crazy if you focus on your work and you’re not socialising."
8x8 & Verint combine contact centre & workforce management offerings
The cloud contact centre and cloud workforce management applications together are joint offerings for mid-market and enterprise businesses.
Zoom grows hybrid workforce customer base with 1 million phone seats
It reached the milestone shortly before the company's two-year anniversary of the product's general availability.
IDC: UC&C market sees growth in 3Q20
"In 2020, COVID-19 caused many businesses and organisations to re-think their plans for leveraging digital technologies and accelerated interest in and adoption of solutions."
Poly A/NZ shares tips for transitioning back to the office
What makes up the modern workplace? As we’ve all learnt, the paradigms of centralised offices, commutes, swipe cards and water cooler gossip have all been turned on their heads in 2020.
8x8 announces change of CEO
Former RingCentral COO David Sipes takes the role of 8x8 CEO as Vik Verma steps down after seven years.
8x8 makes raft of updates to platform
The new release delivers work from anywhere insights and an improved administrator and user experience.
Jabra Evolve range certified for Microsoft Teams
The certification applies to Jabra’s Evolve headsets, as well as other select Jabra communication devices.
Hands-on review: Jabra Evolve2 65 Headset for business UC
It was so comfortable that I took to wearing them even when not listening to anything.
Talk up a storm through Microsoft Teams with 2talk
One local provider of Teams solutions is 2talk. The company provides a Microsoft Teams Direct Routing solution called DirectoR.
Hero Internet brings Microsoft Teams calling to every NZ business
Telecommunications providers, like New Zealand’s own Hero Internet, have worked with many customers to make the transition from traditional phone systems to Teams integration very simple.