Virtual Assistant stories

RingCentral debuts AIR Pro voice-first AI agents with no-code tools, aiming to move enterprises beyond basic IVR to scalable automation.

Finastra launches OperatorAssist AI to cut banks' payment investigation work, promising 20-30% faster exception handling and reduced costs.

TechnologyOne launches Guide, an AI assistant to streamline council services and student support across Australia and New Zealand.

Samsung is adding Perplexity as a system-level agent on upcoming Galaxy flagships, deepening its shift to a multi-assistant AI strategy.

RingCentral integrates OpenAI's GPT-5.2 to power live AI voice calls, launching new assistants to support customers and employees in real time.

Asus courts 215 APAC partners in Sydney, tying AI PCs and omnichannel retail to an ambitious 30% consumer notebook market share goal.

Newo.ai and IONOS have launched a plug-and-play AI receptionist, promising SMEs 24/7 call handling, missed lead recovery and quick setup.

Foyer has launched Thine, an iOS “ambient AI” that quietly learns from in-person chats to nudge users on decisions and priorities.

KTC and Consult Red unveil AI Media Station, a Qualcomm-powered proof-of-concept bringing private edge AI control to living room media hubs.

Zoom unveils AI Companion 3.0, adding agentic workflows, a browser hub for work orchestration and standalone access from USD $10 a month.

UTS has developed CASPER AI, an assistant using AI to detect cyber threats and guide users and organisations in secure, compliant responses.

Red Hat launches Developer Lightspeed, an AI-driven toolset boosting app modernisation and coding efficiency within integrated developer workflows.

Avast Premium Security's new AI-powered Scam Guardian Pro offers proactive, real-time email scam protection, enhancing user safety without slowing device performance.

Red Hat unveils OpenShift Lightspeed, a generative AI assistant to simplify hybrid cloud app management, boosting efficiency across all user levels.

In addition to responding intuitively to voice commands, Alexa+ can actively manage and orchestrate other connected services and devices.

Gartner has unveiled the top three HR technology trends for 2024, highlighting AI tools, skills management, and virtual assistants as key innovations.

As 2025 nears, AI advancements and a focus on employee well-being are set to significantly reshape the customer experience landscape, says Call Design.

Diligent unveils Diligent AI to enhance risk management for Governance, Risk, and Compliance professionals, integrating AI tools within its One Platform.

Booking.com unveils AI Trip Planner in New Zealand, revolutionising travel planning with personalised itineraries and streamlined booking processes.

Unit4 has launched Smart Automation Services, a series of AI-driven services designed to boost business efficiency and evolve user experience by integrating with their ERP suite, ERPx.