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MaxContact stories
MaxContact Australia rebrands as Kaizn in CX advisory shift
Last month
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uc
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data analytics
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digital transformation
MaxContact Australia rebrands as Kaizn, expanding into independent CX and contact centre advisory across Australia and New Zealand.
MaxContact Australia rebrands as Kaizn in CX advisory pivot
Last month
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crm
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uc
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devops
MaxContact Australia has rebranded as Kaizn, shifting focus to independent CX and contact centre advisory across Australia and New Zealand.
AI-fuelled bank scams rise, impersonating officials with ease
Fri, 31st Jan 2025
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physical security
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ai
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identity theft
A recent report reveals that criminals are increasingly employing artificial intelligence to enhance bank scams, making them harder to detect.
MaxContact integrates contact centre solution with Microsoft Teams
Wed, 24th Mar 2021
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crm
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uc
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martech
According to MaxContact's Australian operations director Daniel Harding, the aim is to offer a rich and integrated communications experience.
MaxContact integrates Avoira speech analytics into contact centre solution
Mon, 22nd Mar 2021
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crm
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uc
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cx
MaxContact is partnering with Avoira to integrate speech analytics software into its contact centre solution, enhancing customer experiences.
Five contact centre planning mistakes and how to avoid them
Thu, 11th Feb 2021
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crm
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uc
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devops
Is upgrading your contact centre on the agenda for 2021? Here are five common mistakes to avoid for a successful transformation.
Video: 10 Minute IT Jams – Who is MaxContact?
Mon, 20th Jul 2020
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crm
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uc
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cx
MaxContact, the specialist provider of contact centre solutions, discusses the role of the contact centre in the modern cloud environment.