MaxContact stories
Why the Government should encourage contact centres to call Australia home
Fri, 7th May 2021
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crm
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contact centre
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martech
Locally based contact centres are good for the country and better for business, writes MaxContact director of operations for Australia Daniel Harding.
MaxContact integrates contact centre solution with Microsoft Teams
Wed, 24th Mar 2021
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crm
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uc
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microsoft
According to MaxContact’s Australian operations director Daniel Harding, the aim is to offer a rich and integrated communications experience.
MaxContact integrates Avoira speech analytics into contact centre solution
Mon, 22nd Mar 2021
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crm
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uc
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contact centre
MaxContact is partnering with Avoira to integrate speech analytics software into its contact centre solution, enhancing customer experiences.
Five contact centre planning mistakes and how to avoid them
Thu, 11th Feb 2021
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bi
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big data
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crm
Is upgrading your contact centre on the agenda for 2021? Here are five common mistakes to avoid for a successful transformation.
OpenIQ brings MaxContact contact centre solution to Oz
Mon, 21st Sep 2020
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contact centre
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crm
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martech
The combination will help Australian telephony vendors and resellers make an easy and cost-effective transition to cloud telephony.
MaxContact expands Aus channel presence with new MSP
Mon, 17th Aug 2020
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crm
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contact centre
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managed services
The appointment of CommsChannel enables it to extend the provision of sales, service and support for the range of MaxContact solutions.
It’s not in the post: How an SMS document platform can streamline the contact centre
Fri, 7th Aug 2020
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contact centre
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cx
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martech
COVID-19 spotlights contact centres' value; SMS over post saves firms time and money.
Video: 10 Minute IT Jams – Who is MaxContact?
Mon, 20th Jul 2020
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cloud services
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crm
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contact centre
MaxContact, the specialist provider of contact centre solutions, discusses the role of the contact centre in the modern cloud environment.
C9 Communications & MaxContact deploy contact centre solution for Thomas Direct
Fri, 10th Jul 2020
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crm
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contact centre
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martech
Thomas Direct previously had a 120-seat contact centre, however it found that its legacy technology wasn’t able to scale with the business.
Vet CX chooses MaxContact to improve customer experience
Wed, 17th Jun 2020
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cloud services
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crm
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contact centre
Vet CX deploys MaxContact's cloud contact centre solution, reducing call costs by 35% and improving overall customer experience.
How to implement a cloud contact centre that boosts efficiency & customer experience
Mon, 1st Jun 2020
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contact centre
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digital transformation
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crm
If you're considering an overhaul of your contact centre, a strategic approach and meticulous planning will help you get maximum return on your investment.