MaxContact news stories

Locally based contact centres are good for the country and better for business, writes MaxContact director of operations for Australia Daniel Harding.

According to MaxContact’s Australian operations director Daniel Harding, the aim is to offer a rich and integrated communications experience.

The aim is to help businesses create better customer experiences.

A well designed and managed contact centre can be an asset to your organisation but implementing one successfully calls for careful preparation, writes MaxContact director for Australia operations Daniel Harding.

The combination will help Australian telephony vendors and resellers make an easy and cost-effective transition to cloud telephony.

The appointment of CommsChannel enables it to extend the provision of sales, service and support for the range of MaxContact solutions.

Your contact centre is more than just the key to a great customer experience; exploiting your technology platform to the full can help your organisation cut costs and boost productivity, writes

In this interview, we speak with MaxContact's director of Australian operations, Daniel Harding, about the role of the contact centre in today's modern cloud environment.

Thomas Direct previously had a 120-seat contact centre, however it found that its legacy technology wasn’t able to scale with the business.

“In a competitive environment where pet owners have options for who they select as their vet provider, we know that customer experience is a key differentiator in the marketplace."

If you're considering an overhaul of your contact centre, a strategic approach and meticulous planning will help you get maximum return on your investment