MaxContact stories

Locally based contact centres are good for the country and better for business, writes MaxContact director of operations for Australia Daniel Harding.>>

According to MaxContact’s Australian operations director Daniel Harding, the aim is to offer a rich and integrated communications experience.>>

The aim is to help businesses create better customer experiences.>>

A well designed and managed contact centre can be an asset to your organisation but implementing one successfully calls for careful preparation, writes MaxContact director for Australia operations Daniel Harding.>>

The combination will help Australian telephony vendors and resellers make an easy and cost-effective transition to cloud telephony.>>

The appointment of CommsChannel enables it to extend the provision of sales, service and support for the range of MaxContact solutions.>>

Your contact centre is more than just the key to a great customer experience; exploiting your technology platform to the full can help your organisation cut costs and boost productivity, writes >>

In this interview, we speak with MaxContact's director of Australian operations, Daniel Harding, about the role of the contact centre in today's modern cloud environment.>>

Thomas Direct previously had a 120-seat contact centre, however it found that its legacy technology wasn’t able to scale with the business. >>

“In a competitive environment where pet owners have options for who they select as their vet provider, we know that customer experience is a key differentiator in the marketplace.">>

If you're considering an overhaul of your contact centre, a strategic approach and meticulous planning will help you get maximum return on your investment>>