NiCE stories
AI is reshaping contact centres as NiCE's 2026 awards spotlight retailers, banks and telecoms cutting costs and improving service.
About 800 agents are already using AI guidance as Sopra Steria looks to meet a 90% call-answer target within 20 seconds.
Enterprise buyers will get a new way to assess AI service partners after NiCE introduced a specialism based on certified staff and proven results.
Enterprises are increasingly judging CX vendors on AI governance, cloud infrastructure and pricing transparency rather than contact centre features alone.
Customers in regulated EU sectors may now deploy NiCE's AI tools on AWS's new sovereign cloud while keeping data and operations inside the bloc.
Enterprise buyers could benefit as NiCE ties partner status to certified staff, live deployments and verified results in a new AI scheme.
The new system is meant to help firms move AI from pilot projects into live customer operations, with audit trails and human oversight built in.
The partnerships aim to help banks and critical infrastructure prepare for quantum-era cyber risks as QNu Labs expands in Europe.
Executives will hear how AI can move from pilots to live customer service operations as NiCE gathers more than 2,500 attendees in Orlando.
Clients could get faster deployments as the tie-up pairs AI workflows with sector rules and human support across global contact centres.
Backed by USD $34 million, the voice-AI firm is targeting regulated US and European customers as it bolsters its leadership team.
Recognition should bolster NiCE's AI push, after Fast Company ranked it 11th in Applied AI and cited its Cognigy deal.
Qualtrics unveils AI-driven CX upgrades to unify feedback, automate text analysis and deploy agents that resolve customer issues in real time.
Qualtrics launches AI-powered customer experience tools to unify feedback, automate analysis and fix service issues before they escalate.
Millions of taxpayers should see faster, more consistent support as HMRC moves contact services onto a single cloud platform with AI tools.
Banks are under pressure to curb faster-moving scams and deepfake fraud as NICE Actimize's conference puts AI at the centre of controls.
Hospitals could cut switching between systems as patient calls, messages and records are brought into one Epic workspace.
Patient-service teams can now handle calls, chats and summaries inside Epic as NiCE's CXone integration aims to cut admin and improve compliance.
The accolade strengthens NiCE's standing as contact centre buyers weigh cloud migration, AI features and customer support more heavily.
Amber Technology has unveiled a redesigned Bluesound PULSE FLEX in Australia, a compact, high-res wireless speaker for smaller rooms.
