Omer Minkara stories

NICE CXone Summer 2023 release to deliver CX at scale
Mon, 25th Sep 2023
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cx
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nice
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microsoft azure
NICE has announced the CXone Summer 2023 release, unlocking new levels of openness and flexibility to deliver customer experience at scale.

NICE launches Enlighten AutoSummary to deliver seamless CX
Wed, 14th Dec 2022
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cx
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it automation
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ai
NICE Enlighten AutoSummary delivers smart, automated agent interaction summaries using AI to automatically identify critical tasks, contact reasons and actions.

NICE infuses voice of customer capabilities with artificial intelligence
Mon, 28th Jun 2021
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bi
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contact centre
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crm
NICE brings AI to the contact centre with Enlighten AI, enabling real-time, hyper-personalised surveys to improve customer satisfaction and reduce churn.