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Omer Minkara stories

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NICE CXone Summer 2023 release to deliver CX at scale
Mon, 25th Sep 2023
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cx
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nice
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microsoft azure
NICE has announced the CXone Summer 2023 release, unlocking new levels of openness and flexibility to deliver customer experience at scale.
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NICE launches Enlighten AutoSummary to deliver seamless CX
Wed, 14th Dec 2022
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cx
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it automation
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ai
NICE Enlighten AutoSummary delivers smart, automated agent interaction summaries using AI to automatically identify critical tasks, contact reasons and actions.
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NICE infuses voice of customer capabilities with artificial intelligence
Mon, 28th Jun 2021
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bi
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contact centre
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crm
NICE brings AI to the contact centre with Enlighten AI, enabling real-time, hyper-personalised surveys to improve customer satisfaction and reduce churn.