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Customer data Stories - Page 6

Global Stories

Customer data stories

Netcore.ai rebrand puts AI agents at marketing core
Software-as-a-Service

Netcore.ai rebrand puts AI agents at marketing core

Marketing teams could see tighter accountability as Netcore.ai pairs seven AI agents with human growth engineers to manage campaigns end to end.

By Sean Mitchell • 3 min read • Wed, 29th Jul 2026
BNPL Fraud in Australia: Why new rules make data quality critical
Fintech

BNPL Fraud in Australia: Why new rules make data quality critical

New licensing rules mean BNPL providers must verify identities and addresses more accurately or risk fraud losses and compliance breaches.

By Edmund Ng • 5 min read • Tue, 28th Jul 2026
AI skills and governance in focus as models advance
Data Protection

AI skills and governance in focus as models advance

Australian consumers face a higher risk of tailored scams, as stolen contact details can be used to mimic trusted brands after the Origin breach.

By Mark Tarre • 6 min read • Mon, 27th Jul 2026
Gravity launches AI sustainability agent & buyer guide
Software-as-a-Service

Gravity launches AI sustainability agent & buyer guide

Sustainability teams could cut reporting and data-migration work by more than 70% as Gravity seeks to prove its AI agent can handle real workflows.

By Sean Mitchell • 4 min read • Fri, 24th Jul 2026

Stories from Other Regions

Customer data stories

Australia breach costs hit AUD $4.22 million, IBM says
Data Protection

Australia breach costs hit AUD $4.22 million, IBM says

Malicious attacks are growing costlier as AI-generated elements feature in nearly a third of incidents, IBM's study found.

By Sean Mitchell • 3 min read • Fri, 31st Jul 2026
Asia's agentic AI in banking: Trusted data will decide who wins
Customer Experience

Asia's agentic AI in banking: Trusted data will decide who wins

Banks could cut operating costs by 20% to 30% by 2028, but only if they fix duplicated, outdated customer records first.

By Edmund Ng • 5 min read • Thu, 30th Jul 2026
Stagwell acquires QStrauss to boost Adobe capabilities
Software-as-a-Service

Stagwell acquires QStrauss to boost Adobe capabilities

Clients across Latin America should gain broader access to Adobe implementation support as Stagwell deepens its digital transformation push.

By Sean Mitchell • 3 min read • Thu, 30th Jul 2026
Zingtree appoints Venkat Iyer as Chief Technology Officer
Software-as-a-Service

Zingtree appoints Venkat Iyer as Chief Technology Officer

The hire is aimed at accelerating AI product development and strengthening governance as Zingtree targets regulated customer service operations.

By Sofiah Nichole Salivio • 3 min read • Wed, 29th Jul 2026
Eagle Eye & Central Retail Vietnam launch loyalty scheme
Customer Experience

Eagle Eye & Central Retail Vietnam launch loyalty scheme

Shoppers at Central Retail Vietnam can now earn points and lower prices across multiple brands, with the scheme signing up 5.8 million members.

By Sean Mitchell • 3 min read • Tue, 28th Jul 2026
TalkTalk Business warns SMEs on AI agent access risks
Data Protection

TalkTalk Business warns SMEs on AI agent access risks

Autonomous tools with broad permissions could expose customer records and email to costly breaches, TalkTalk Business says, as SMEs rush to adopt AI.

By Joseph Gabriel Lagonsin • 7 min read • Mon, 27th Jul 2026
Icana.AI CallCoach lifts Finance One compliance checks
Data Protection

Icana.AI CallCoach lifts Finance One compliance checks

Full-call analysis has lifted Finance One's compliance and coaching performance, after the lender reviewed more than 300,000 customer calls.

By Karen Joy Bacudo • 3 min read • Mon, 27th Jul 2026
Fetch.ai & RedSquid TV launch agentic AI TV platform
Edge Computing

Fetch.ai & RedSquid TV launch agentic AI TV platform

Telecoms operators could keep more customer data and service revenue as the pair embed AI agents into television software.

By Sofiah Nichole Salivio • 4 min read • Mon, 27th Jul 2026
Treasure AI signs women's sports deal with Portland clubs
Customer Data Platforms

Treasure AI signs women's sports deal with Portland clubs

The deal gives Portland's women's teams AI tools to target supporters more precisely, as sponsors chase stronger engagement in a growing market.

By Regine Laguilles • 4 min read • Sat, 25th Jul 2026
Quontic links Alkami & MANTL to lift digital uptake
Digital Transformation

Quontic links Alkami & MANTL to lift digital uptake

New account holders are moving into online banking faster, with Quontic lifting immediate digital uptake to the mid-70% range after the link-up.

By Karen Joy Bacudo • 4 min read • Sat, 25th Jul 2026
Mid-market CFOs don't need more cybersecurity tools; they need a cybersecurity leader
Data Protection

Mid-market CFOs don't need more cybersecurity tools; they need a cybersecurity leader

Mid-sized firms risk wasting cybersecurity spend unless one executive is accountable for translating alerts into financial and operational decisions.

By Maxime Cousseau • 5 min read • Fri, 24th Jul 2026
Is your customer data ready for Australia's AML reforms?
Customer Experience

Is your customer data ready for Australia's AML reforms?

Thousands of firms face higher risks of fines and delays unless customer records are verified and kept current before July 2026.

By Edmund Ng • 4 min read • Fri, 24th Jul 2026
UK firms embed AI in workflows but keep human control
Data Protection

UK firms embed AI in workflows but keep human control

Most UK enterprises now see AI boosting productivity, but 78% are keeping human approval points and guardrails in place.

By Sofiah Nichole Salivio • 4 min read • Fri, 24th Jul 2026
Sweet As launches AI hospitality discovery platform
Digital Transformation

Sweet As launches AI hospitality discovery platform

Diners in Sydney now have a new way to find venues, while operators can tap first-party data and commission-free bookings.

By Sean Mitchell • 3 min read • Thu, 23rd Jul 2026