The Ultimate Guide to Unified Communications
2025 edition
Overview
Also known as UC.
Where once the telephone reigned supreme, modern communication now encompasses email, txt, webchat, video conferencing and more. Unified Communications brings all these modes together and helps people identify and use the mode most appropriate for the specific interaction. Collaboration goes beyond ‘one to one’ communication and empowers group work, even when members are remote, and further incorporates file sharing technologies so people can work together on the same documents or files, without being in the same room.
Analyst reports

Gartner on UC & CRM
Sinch partners with OneReach.ai to boost global AI comm...
Last week

Frost & Sullivan on UC & Digital Transformation
RingCentral unveils flexible pay-per-organiser model fo...
Last week

IoT Analytics on UC & Digital Transformation
Five trends shaping enterprise tech: AI, connectivity, ...
Last week

Gartner on UC & CX
Sinch & OneReach.ai partner to boost AI in communicatio...
Last week

Juniper Research on UC & Partner Programmes
Mobile operator enterprise revenue to reach USD $348 bi...
Last week
Featured news

About Sustainability
Exclusive: How sustainability challenges are putting da...
Last week

About Robotics
Exclusive: CommScope’s Russell Julius dives into GigaRe...
Last month

About EduTech
Google Cloud Canada grows with focus on AI and sovereig...
Last month

About Managed Services
NEC Malaysia wins Cisco Service Provider Partner award
Last month

About Collaboration
Exclusive: GBG's Carol Chris on innovation, fraud preve...
Fri, 14th Mar 2025
Expert columns

By Anthony Behan of Cloudera
The network of tomorrow begins with the innovation of t...
4 days ago

By Ruben Moggee of Nutun International
UK BPOs and contact centres look offshore as payroll co...
Last week

By Ian de Sousa and Paul Rilstone
How to turn the contact centre grind into interesting a...
Last week

By John Bates of SER Group
Think AI will fix info overload? Think again
Last week

By Trevor Dearing of Illumio
Singapore Election a hotbed for cyberactivity: Are busi...
This month
Interviews

Discussing Sustainability
Exclusive: How sustainability challenges are putting da...
Last week

Discussing Robotics
Exclusive: CommScope’s Russell Julius dives into GigaRe...
Last month

Discussing EduTech
Google Cloud Canada grows with focus on AI and sovereig...
Last month

Discussing Managed Services
NEC Malaysia wins Cisco Service Provider Partner award
Last month

Discussing Collaboration
Exclusive: GBG's Carol Chris on innovation, fraud preve...
Fri, 14th Mar 2025
More expert columns

By Staff Writer
Yealink launches MeetingBoard Pro to elevate meeting eq...
Last month

By Steve Flavell of LoopUp
How the desire for truly unified communications is tran...
Fri, 21st Mar 2025

By Leah Rose of AltTab
IWD2025: Breaking Stereotypes
Sat, 8th Mar 2025

By HoayPing Lam of Superloop
Technology feeds curiosity – and it needs inquisitive w...
Sat, 8th Mar 2025

By Rebecca Dobson of MS3 Networks
Signals of change: improving gender diversity in teleco...
Sat, 8th Mar 2025

By Alastair Waite of CommScope
Artificial Intelligence is driving an infrastructure re...
Mon, 17th Feb 2025
Top players
Recent news

About Video conferencing
Acer unveils Aspire AI Copilot+ laptops from AUD $1,399
Yesterday

About Email
Report finds legacy tech & budgets hinder UK public sec...
3 days ago

About Climate change
NSW to showcase space industry at IAC 2025, Sydney summ...
4 days ago

About Digital Transformation
HR-Bible unveils AI-driven HR tool to simplify business...
4 days ago

About Malware
Aussie families face internet lags as homes juggle 20 d...
4 days ago
More news

About Business Intelligence
Celonis expands AI & orchestration in latest platform u...
4 days ago

About Software-as-a-Service
NICE & AWS join forces to deliver AI-powered customer s...
4 days ago

About Digital Advertising
Ooredoo Qatar & Hoppr trial targeted TV ads with user d...
6 days ago

About Productivity
NBN Co tops sustainability ranking in southern hemisphe...
6 days ago

About EduTech
Freepik launches AI-powered enterprise service for larg...
6 days ago
Even more news

About Cloud Services
DXC introduces new service to speed SAP migration to Mi...
6 days ago

About Cloud Services
DXC launches solution with SAP & Microsoft to boost AI ...
Last week

About IT professionals
Care & tech jobs surge as traditional roles decline in ...
Last week

About Customer Relationship Management
NICE & ServiceNow partner on AI to unify customer servi...
Last week

About Software-as-a-Service
Evernet to boost managed IT services with LogicMonitor ...
Last week
Job moves

Move at Accenture
Accenture appoints Pietro Mangione to lead Asia Pacific...
3 days ago

Move at Datadog
Datadog names Yadi Narayana CTO for Asia-Pacific & Japa...
5 days ago

Move at Astrikos.Ai
Astrikos.Ai appoints four senior leaders to drive globa...
Last week

Move at Verizon
Calabrio appoints Frank Ciccone as new Chief Revenue Of...
Last week

Move at 2degrees
Gallagher Security appoints new Business Manager in NZ
Thu, 27th Mar 2025
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